With his experience in repair shops, Chanthon decided to bring his talents to Allstate and help guide our customers through the claims process.
Tell us about your Allstate story:
I joined Allstate in October 2016 as a Vehicle Service Contract Claims Adjuster where I review and authorize claims, make decisions on part usages and assist customers throughout the shop repair process. I originally worked as a repair technician in a dealership, which was a big transition from repairing vehicles to handling the claims from an insurance side. Over the years, I have taken on additional responsibilities including training new hires and working on aged claims.
What made you decide to join the company?
I decided that I wanted a career change, and when I began searching for other opportunities, I read about the various benefits Allstate had to offer including health coverages and the generous vacation time. Allstate seemed to really care about its employees and I have experienced that personally.
What work are you most proud of?
I’m proud that we get to help our customers through the claims repair process without having them take extra steps. We really try help our customers to find the right solutions when their vehicles are being repaired. I also enjoy the fact that I get to train the new hires and watch them succeed as they grow.
How do you experience the values that are most important to you?
The work environment is very important to me. I want to be happy and know that Allstate values my work-life balance. Allstate really sticks to their values and mission statements, which they lay down on the table from the beginning so that everyone understands them.
Any advice for someone who is considering working at Allstate?
You need to be patient, open to self-improvement, proactive, and make sure you have the ability to overcome challenges. Allstate is a great company to have in your work history and my advice would be to retire with Allstate as an employer.
Outside of work you can be found doing?
I love spending time with my family. If I’m not doing that, I love doing some kind of side job for a friend or relative because I just like helping others.
Fun fact: I’m a kid at heart that loves junk food and sweets!
Interested in a role with claims? Search open roles today.