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Customer Service & Support Careers
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Customer Service & Support Careers

We have a unique role as the connection between our customers and company that allows us to serve as both the voice of the customer and the face of Allstate.

Customer Service & Support Careers at Allstate

Join our team, and you’ll build relationships with customers and agents by solving problems and making independent decisions. And you’ll have the satisfaction of making a real difference in people’s lives.

Why work in Customer Service & Support at Allstate?

Our customers are our top priority, so we go the extra mile to help them stay informed and protect the people and things they care about most. Plus,

  • We offer a training program to prepare employees for success
  • You can grow and develop into a large variety of roles
  • You’ll enjoy a challenging and rewarding work environment
  • We offer mentoring and tuition reimbursement to help you grow your skills

How can I make a difference working in Customer Service & Support here?

We support customers by protecting the things that matter most to them and handling any question, concern, or change. Depending on the position, we help restore customers’ lives after they have experienced a loss and provide local agency owners with actionable insights to help them grow their business, retain customers, and add value for our shareholders.

What types of roles are offered in Customer Service & Support?

We offer opportunities in the following roles:

  • Claims Service Specialist roles (total loss, subrogation, property, auto, catastrophe, theft, etc.)
  • Inbound and Outbound Sales and Service
  • Licensed and Unlicensed Customer Service Representative

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Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, read information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, read information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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