Be both the voice of the customer and the face of Allstate in a unique role that helps
guide customers to a life well protected.
What types of roles are offered in
Customer Service & Call Center Careers?
Customer Service Representative
As a Customer Service representative, you’ll handle inbound customer service calls to deliver effortless, efficient and personalized experiences for all of our customers.
Inside Sales Representative
Our Inside Sales Representatives create exceptional customer experiences by handling both inbound calls and internal call transfers for cross sale opportunities. This role is remote and comes with attractive incentive programs.
Claims Service Specialist
Our Claims Service Specialists are the first point of contact when customers call in with a claim. You’ll work on a variety of claims, including total loss, subrogation, property, auto, catastrophe, theft, and more.
With a career in our Customer Service & Call Center roles, you’ll have the satisfaction of making a real difference in people’s lives every day.
Why pursue a career in Customer Service & Call Center roles
Our customers are our top priority, so we go the extra mile to help them stay informed and protect the people and things they care about most. That kind of dedication extends to our colleagues as well, so:
- We offer extensive training, coaching and feedback to prepare every team member for success
- You’ll be empowered to grow and shape your career into a large variety of roles
- You’ll enjoy a challenging and rewarding work environment
- We offer mentoring and tuition reimbursement to help you grow your skills
How can I make a difference working within Customer Service & Call Center roles here?
You’ll be helping members of your community navigate and gain access to world-class protection for the things that matter most to them. For some roles that means handling any questions, concerns, or changes that life brings. In other instances, you’ll help restore customers’ lives after they have experienced an unimaginable loss or provide local agency owners with invaluable insights that help them grow their business. But no matter the role, you’ll be creating connections that assure customers that they are in good hands.
Want to take charge of your success?
Explore Inside Sales
Turn inbound calls and sales leads into major wins while
enjoying the flexibility of working remotely and driving your