Customer Sales and Service Specialist

USIrving, TX
Category: Sales
JOB #: 137363-en_US
POSTED DATE: January 7, 2020
Entry Level Professional

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Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Why choose Allstate?

Allstate is seeking individuals who are passionate about selling, committed to the organization’s goals and to the customer experience. If you thrive in an environment where you can take charge, plan and guide others through complex situations, be outspoken and be a confident decision-maker, Allstate is the place for you! Our employee engagement within the customer service centers is rated as "Excellent". Allstate is all about inclusive diversity and creating an environment where everyone can grow. Don’t take our word for it – hear real Allstaters describe who they are and why they love working at Allstate: Click here

What's in it for you? 

As a Sales Specialist, you will have the opportunity to obtain your Property and Casualty License. The cost of the training and the exam is fully assumed by Allstate. We just ask that you commit to study, utilize your resources, and be fully committed to passing the exam.

Already licensed? Even better! Allstate awards a cash incentive for those that already hold their Property &Casualty License. 

The Opportunity:

In this role you will be responsible for handling inbound sales and some customer service calls to facilitate the growth of Allstate’s book of business by improving the customer experience, increasing customer retention, and meeting sales performance goals. Selling is the primary function of this position but delivering best in class customer experience is an equally important component. Don’t like cold calling? Don’t worry, all sales calls will use warm leads.


The Customer Contact Center will provide service 24 hours a day, 7 days a week, 365 days a year. As a result, it is important that our team members can commit to a flexible work schedule that includes weekends and holidays. Most call center employees work one weekend day, as a part of their normal work week.








Work/Training Schedule:

  • Start Date: Friday, March 13th at 10:00 AM 
  • Training: 10 AM to 6:30 PM CST off Saturday/Sunday
  • Transition: 12:30p-9p CST off Sunday/Thursday
  • Permanent: 12:30p-9p CST off Sunday and rotational Saturday.
  • (Holidays Required)


Compensation and other important information:

  • Base Salary: $36,400.00 annually (paid bi-weekly) 
  • Candidates identified as bilingual through the management interview process will be eligible for a 10% bilingual pay differential.
  • 2nd shift work schedules are eligible for a 10% pay differential. Shift must begin at 2pm or later, based on the individual's time zone. 
  • Sales bonus opportunity, available after training, subject to individual performance and per bonus program guidelines.
  • Excellent benefits package starting on your FIRST day of employment to include – Medical, Dental, Vision, Life Insurance and 401(k)
Job Qualifications
  • High School diploma or GED
  • 1-2 years sales experience or a college degree
  • Strong general computer skills
  • Ability to interact with multiple online systems while speaking with the customer is required
  • Ability to evaluate customer needs while matching Allstate products and services
  • Be flexible regarding changes needed to service the customer
  • Must be able to obtain Property & Casualty License
  • Bilingual fluency a plus
  • Live into an environment of Continuous Improvement
  • The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. 

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment


Financial Benefits

Competitive salary
Generous Time Off

Medical Benefits

Vision Coverage
Wellness Incentives

Education Benefits

(Starts day 1)

*Benefits vary based on position.

Inclusive Diversity at Allstate

At Allstate we focus on establishing a culture of inclusion, not just diversity. It’s about making sure that everyone feels included and that everyone’s voice matters.

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