Customer Service Sales Specialist

USChubbuck, ID
Category: Sales
JOB #: 139123-en_US
POSTED DATE: January 15, 2020
Entry Level Professional

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Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

What's in it for you? 
As a Sales Specialist, you will have the opportunity to obtain your Property and Casualty License. The cost of the training and the exam is fully assumed by Allstate. We just ask that you commit to study, utilize your resources, and be fully committed to passing the exam.
Already licensed? Even better! Allstate awards a cash incentive for those that already hold their Property &Casualty License. 
The Opportunity:
In this role you will be responsible for handling inbound sales and some customer service calls to facilitate the growth of Allstate’s book of business by improving the customer experience, increasing customer retention, and meeting sales performance goals. Selling is the primary function of this position but delivering best in class customer experience is an equally important component. Don’t like cold calling? Don’t worry, all sales calls will use warm leads.
 
The Customer Contact Center will provide service 24 hours a day, 7 days a week, 365 days a year. As a result, it is important that our team members can commit to a flexible work schedule that includes weekends and holidays. Most call center employees work one weekend day, as a part of their normal work week.
 

Key Responsibilities

Know the Customer
Deliver a top-notch experience while anticipating the customer’s needs and grow Allstate’s book of business in the process. We’re looking for someone to think on their feet, tune in to customer responses, and be able to overcome objections with ease. This is a high call volume environment, so great communication skills and multitasking is a must!
Know the Product
Allstate will train you to know our amazing products inside and out, and we want someone passionate and knowledgeable about what we offer. Our Sales Specialists must be able to identify opportunities to cross-sell and display their knowledge to our customers. Our sales specialists should be able to help our customers uncover risks and recommend coverage to protect against life’s uncertainties. We are looking for problem solvers to interact with customers via inbound calls. Thoroughly understanding our products and current marketing campaigns will help you meet sales targets and performance goals.
 

Schedule & Compensation

Training start day is 3/13/2020
Training Schedule (1st 6 weeks)

10:00 am – 6:30 pm Monday – Friday 
Transition (8 week period)
12:30 pm – 9:00 pm Monday, Tuesday, Wednesday, Thursday, Saturday
Days off: Friday & Sunday
Production Schedule 
12:30 pm – 9:00 pm Monday, Tuesday, Wednesday, Thursday, Friday & Rotational     Saturday
Days off: Sunday & Rotational Saturdays
Compensation and other important information:
Base Salary: $31,200.00 annually (paid bi-weekly) 
Sales bonus opportunity, available after training, subject to individual performance and per bonus program guidelines.
Excellent benefits package starting on your FIRST day of employment to include – Medical, Dental, Vision, Life Insurance and 401(k)
 

Job Qualifications
  • High School diploma or GED
  • Strong general computer skills
  • Ability to interact with multiple online systems while speaking with the customer is required
  • Ability to evaluate customer needs while matching Allstate products and services
  • Be flexible regarding changes needed to service the customer
  • Property & Casualty License
  • Bilingual fluency a plus
  • Live into an environment of Continuous Improvement
     

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.

 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.

 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Benefits

Financial Benefits

Competitive salary
Generous Time Off
401(k)
Pension

Medical Benefits

Medical
Dental
Vision Coverage
Wellness Incentives

Education Benefits

Tuition
Reimbursement
(Starts day 1)

*Benefits vary based on position.

Inclusive Diversity at Allstate

At Allstate we focus on establishing a culture of inclusion, not just diversity. It’s about making sure that everyone feels included and that everyone’s voice matters.

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