Level 1 Incident Handler
Category: Information Technology
JOB #: 447368-en_US
POSTED DATE: December 15, 2020
Experienced Professional
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
**We are open to qualified candidates to work from our Allstate strategic local offices in Charlotte, NC & Northbrook, IL.**
The Global Security Fusion Center – Incident Handling Level I Analyst is responsible for monitoring multiple security technologies and alert systems to engage in the detection and remediation of potential security events and incidents. The analyst will follow detailed operational process and procedures to appropriately analyze, escalate, and assist in creation of cases, basic investigations, and contribute to the enhancement of Fusion Center processes.
• Monitor multiple security technologies, analyzing outputs and determining the next course of action.
• Correlate and analyze events using skill and technology to detect IT security incidents.
• Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.
• General technical skills, includes TCP/IP knowledge, networking and security product experience.
• Strong written and verbal communication skills.
• Willingness to acquire in-depth knowledge of network and host security technologies and products (such as firewalls, Network IDS, scanners) and continuously improve these skills.
• Demonstrated ability to work in a team environment.
• 1-2 years of information security related experience, in areas such as: security operations, incident analysis, incident handling, and vulnerability management or testing, system patching, log analysis, intrusion detection, or firewall administration.
• 1-2 years of experience of one of the following: -Network operations or engineering or System administration on Unix, Linux, or Windows.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
*Benefits vary based on position.
At Allstate we focus on establishing a culture of inclusion, not just diversity. It’s about making sure that everyone feels included and that everyone’s voice matters.