Job Family Summary
The User Experience (UX) Research team is a group within marketing that includes a variety of consumer insights, analytics, and competitive intelligence disciplines. UX Research serves as the connection point between market & consumer research and the User Experience (UX) organization, a multi-disciplinary services group made up of researchers, strategists, information architects, visual designers, content strategists, UI engineers, and product designers that come together to design delightful experiences for Allstate customers and agency staff.
UX Research brings visibility to end-user needs and goals through creative design of data collection and analysis methods, coupled with socialization techniques that engage stakeholders in empathy building and drive the uptake and application of user research findings.
UX Research performs descriptive, generative, and evaluative research as business and design needs dictate according to the phases of product development.
The Sr. UX Researcher will be supporting a strategic business unit within Allstate that is transforming the way Allstate serve customers.
The Sr. UX Researcher will be working with an ambitious and creative product team representing UX architecture, visual design, content strategy, product, development, and behavioral science. The Sr. UX Researcher will be responsible for designing and aligning research activities with the product roadmap, and for delivering agent and consumer insights to inform the discovery, design, and evaluation of next gen sales tools and collateral.
The Sr. UX Researcher will independently plan, recruit for, and conduct research activities using a variety of methodologies and tools; will conduct qualitative and quantitative analysis, and will develop reports that contextualize user research findings within the larger business and development strategy.
The Sr. UX Researcher will work primarily onsite at the Allstate Northbrook campus to ensure close collaboration with key UX team members. Some incidental domestic travel may be involved, including local travel by car to field sites when applicable.