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Job Family Summary
The User Experience (UX) Research team is a group within marketing that includes a variety of consumer insights, analytics, and competitive intelligence disciplines. UX Research serves as the connection point between market & consumer research and the User Experience (UX) organization, a multi-disciplinary services group made up of researchers, strategists, information architects, visual designers, content strategists, UI engineers, and product designers that come together to design delightful experiences for Allstate customers and agency staff.
UX Research brings visibility to end-user needs and goals through creative design of data collection and analysis methods, coupled with socialization techniques that engage stakeholders in empathy building and drive the uptake and application of user research findings.
UX Research performs descriptive, generative, and evaluative research as business and design needs dictate according to the phases of product development.
The Sr. UX Researcher will be supporting a strategic business unit within Allstate that is transforming the way Allstate serve customers.
Job Summary
The Sr. UX Researcher will be working with an ambitious and creative product team representing UX architecture, visual design, content strategy, product, development, and behavioral science. The Sr. UX Researcher will be responsible for designing and aligning research activities with the product roadmap, and for delivering agent and consumer insights to inform the discovery, design, and evaluation of next gen sales tools and collateral.
The Sr. UX Researcher will independently plan, recruit for, and conduct research activities using a variety of methodologies and tools; will conduct qualitative and quantitative analysis, and will develop reports that contextualize user research findings within the larger business and development strategy.
The Sr. UX Researcher will work primarily onsite at the Allstate Northbrook campus to ensure close collaboration with key UX team members. Some incidental domestic travel may be involved, including local travel by car to field sites when applicable.
Create research objectives that are aligned with product roadmap and business goals.
-Create project plans and artifacts that describe UX research efforts, timelines, and outcomes.
-Design, prepare for, and conduct research activities to gather user expectations for and feedback on workflows, value propositions, and interaction design hypotheses.
-Leverage partnerships with analytics and other research disciplines within Allstate to independently investigate and gather relevant evidence for design direction, where needed.
-Work with the UX research manager to develop and implement UX KPIs around a product.
-Engage peers and other team members in data collection, analysis, and interpretation.
The minimum salary for this position is $75,900. The salary offered will be commensurate with experience.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.
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*Benefits vary based on position.
At Allstate we focus on establishing a culture of inclusion, not just diversity. It’s about making sure that everyone feels included and that everyone’s voice matters.
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