The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Property claims involve resolution of first and/or third party property-related claims.
Under general supervision, this job is responsible for investigating, negotiating, and settling moderately complex claims involving the contents of a homeowner loss such as fire, water, or theft. The individual handles claims that typically require alternative housing during the restoration of the property. The individual travels to the loss site to conduct a thorough analysis. The individual evaluates damages, determines loss coverage, and authorizes payments. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.
This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as a Coordinated Inside Property Adjuster, and be part of our dynamic team!
This is a Home Based Worker position. Candidates will need to be located within the Pacific Standard Time Zone in order to be considered.
Position includes weekends and/or pacific standard time (PST). The work schedule could be either Tues-Sat or Thurs-Sun (PST).
This position is not available to California residents.
This role involves taking care of customers in their times of need. As a result, you must be willing to work some Saturdays and extended hours if necessary.
If offered the role, you will go through virtual training. You will receive ongoing support, mentoring and coaching as you develop your career.
⦁ Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
⦁ Researches and responds to moderately complex customer communications, concerns, conflicts or issues
File Documentation and Reporting
⦁ Summarizes documents and enters into claim system notes
⦁ Documents a claim file with notes, evaluations and decision making process
Coverage, Liability and Evaluation
⦁ Investigates, reviews, determines and verifies coverage/policy information
⦁ Provides coverage explanation to customer
⦁ Notifies insured of exposure over the policy limit
⦁ Organizes and reconciles bills
⦁ Reviews mitigation bills
⦁ Completes and reviews contents inventory, contents pricing, and analysis
⦁ Conducts fast track estimating
⦁ Handles ALE (additional living expense) claims
⦁ Inspects and estimates contents damage in a dwelling
⦁ Handles claims that include Public Adjuster involvement
⦁ Adheres to applicable compliance standards
Negotiation and Settlement Guidance
⦁ Negotiates and settles claims in accordance with business unit best practices
Other Projects and Responsibilities
⦁ May participate in one or more moderately complex special assignments
⦁ May serve as a committee team lead for smaller projects or as a committee team member on medium projects
⦁ Conducts subrogation investigations
You’re a great match for this role if you:
- Have 3+ years of property adjusting experience using estimating software such as Xactimate
- Have previous experience in construction, restoration, or claims
- Have prior experience using estimating software like Xactimate
- Value providing an effortless customer service experience
- Are organized and able to multi-task in a fast-paced environment
- Are known for clear and professional communication – both written and verbal
- Have a bachelor’s degree and/or prior customer service experience
- Being bilingual and/or having prior military experience is a plus
- Competitive salary range: $45,000 – $65,000
- Generous Paid Time Off
- Medical, Dental, and Vision coverage
- Company-matched 401(k) and company-funded pension
- A culture of learning where you can expect to develop foundational skills for the future
- Opportunities for both personal and professional development
- Leadership teams that are communicative and engaged
- Impactful work by serving customers and the community in times of need
- Recognition and advancement opportunities
- Learn more about Allstate benefits @ https://allstategoodlife.com
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.