Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
PLEASE NOTE: THIS POSITION IS NOT AVAILABLE FOR CALIFORNIA, HAWAII, ALASKA, PUERTO RICO, AND NEW YORK RESIDENTS.
Start Date: May 13th, 2021
Adjustments to the following schedule are possible. Our service department is open 7 days a week. We ask that applicants pursuing this position have the flexibility to work a multitude of varying schedules including nights, weekends, and holidays.
Our formal education process is broken into 2 phases. After training is completed you will move to the transition phase.
2:30 PM – 11 PM EST / 11 AM to 7:30 PM Saturday
Sunday and Saturday Off
We utilize shift bids to determine future schedules. Shift bids are based off performance and schedules are determined by call volume and customer need.
There are no guarantees to production schedules. Our departments has a wide variety of shifts. Some start in the early morning, mid-morning, early afternoon and late afternoon.
The Customer Contact Center is growing our Virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. Customer Service is committed to delivering an effortless, efficient and personalized customer experience.
It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays. Schedules are subject to change due to business need. Evening and Saturday hours are required.
We have very targeted service and sales goals to drive excellence in our interaction with our customers to drive consistent customer satisfaction. Signing up new customers and servicing existing customers will be in scope for this position. The Customer Insurance Representative is an extension of our Allstate Agencies and Allstate.com.
In this role you will create an exceptional customer experience through handling inbound customer service calls and internal call transfers for cross sale opportunities, which contributes to improved customer satisfaction and retention. Allstate will support maintaining Insurance license to include continuing education requirements.
Competencies that drive success in the role:
Customer Focus
Business Acumen
Influencing
We are committed to leveraging technology to enable home based work in combination with our traditional call centers. Qualified candidates will need a dedicated work space and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals).
Standard Technical Requirements
Information Security requirements
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment
*Benefits vary based on position.
At Allstate we focus on establishing a culture of inclusion, not just diversity. It’s about making sure that everyone feels included and that everyone’s voice matters.
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