National General an Allstate company
NGLS – Workforce Management Associate Manager – US
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
The Workforce Management Associate Manager will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goals. This role will also provide short term and long-term strategic planning as well as providing timely and accurate reporting including CSR scorecards and trending as required. This position will be directly responsible for NGLS Real Time Analysis and Forecasting & Planning teams. It also involves direct people leadership across international teams. It requires a leader who brings emotional intelligence, cross-cultural awareness, and the ability to build trust and accountability regardless of location or role level.
Key Responsibilities
- Influences others through subject matter expertise and provides performance feedback to supervising manager where applicable
- Requires an understanding of the underlying principles of a professional discipline and the application of those principles in completing work and making judgments and/or recommendations for action
- Communicates call volume fluctuations and staffing models to support the service levels
- Provides analysis and thought leadership around call and cost optimization to operations manager
- Represent NGLS WFM regarding Verint and AWS for projects, troubleshooting, and admin functions
- Completes individual tasks, assignments and/or long-term projects through applying professional judgment, knowledge and experience
- Provides influence and direction to team of employees
- Directs implementation of new programs and initiatives
- Create and maintain accurate volume forecasting models at regular intervals
Qualifications
- 1–2 years of prior experience in Workforce Management, with demonstrated knowledge of forecasting, scheduling, and real-time adherence practices – with experience in AWS Connect and/or Verint WFM platforms.
- At least 2 years of experience in people management or leading high-performing teams
- Strong emotional intelligence and interpersonal skills; able to build trust, influence, and collaborate effectively across all levels of the organization
- Excellent written and verbal communication skills, with the ability to translate complex data into clear insights for both technical and executive stakeholders
- Proficient in Microsoft Office, especially Excel (intermediate to advanced), including pivot tables, formulas, and manipulation of raw data sets
- Proven analytical and problem-solving skills, with a strong emphasis on data-driven decision-making and operational planning
- Highly adaptable, self-directed, and organized; able to manage multiple priorities in a dynamic, results-driven environment
Preferred Qualifications
- Prior experience implementing WFM strategies across multiple teams or business units
- Experience working with international teams with aligned goals to drive results and a common team culture.
Supervisory Responsibilities
- This job has supervisory duties. Overseeing a team of 7 employees located across the United States and Mexico.
Compensation
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
The Workforce Management Associate Manager will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goals. This role will also provide short term and long-term strategic planning as well as providing timely and accurate reporting including CSR scorecards and trending as required. This position will be directly responsible for NGLS Real Time Analysis and Forecasting & Planning teams. It also involves direct people leadership across international teams. It requires a leader who brings emotional intelligence, cross-cultural awareness, and the ability to build trust and accountability regardless of location or role level.
Key Responsibilities
- Influences others through subject matter expertise and provides performance feedback to supervising manager where applicable
- Requires an understanding of the underlying principles of a professional discipline and the application of those principles in completing work and making judgments and/or recommendations for action
- Communicates call volume fluctuations and staffing models to support the service levels
- Provides analysis and thought leadership around call and cost optimization to operations manager
- Represent NGLS WFM regarding Verint and AWS for projects, troubleshooting, and admin functions
- Completes individual tasks, assignments and/or long-term projects through applying professional judgment, knowledge and experience
- Provides influence and direction to team of employees
- Directs implementation of new programs and initiatives
- Create and maintain accurate volume forecasting models at regular intervals
Qualifications
- 1–2 years of prior experience in Workforce Management, with demonstrated knowledge of forecasting, scheduling, and real-time adherence practices – with experience in AWS Connect and/or Verint WFM platforms.
- At least 2 years of experience in people management or leading high-performing teams
- Strong emotional intelligence and interpersonal skills; able to build trust, influence, and collaborate effectively across all levels of the organization
- Excellent written and verbal communication skills, with the ability to translate complex data into clear insights for both technical and executive stakeholders
- Proficient in Microsoft Office, especially Excel (intermediate to advanced), including pivot tables, formulas, and manipulation of raw data sets
- Proven analytical and problem-solving skills, with a strong emphasis on data-driven decision-making and operational planning
- Highly adaptable, self-directed, and organized; able to manage multiple priorities in a dynamic, results-driven environment
Preferred Qualifications
- Prior experience implementing WFM strategies across multiple teams or business units
- Experience working with international teams with aligned goals to drive results and a common team culture.
Supervisory Responsibilities
- This job has supervisory duties. Overseeing a team of 7 employees located across the United States and Mexico.
Compensation
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
The Workforce Management Associate Manager will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goals. This role will also provide short term and long-term strategic planning as well as providing timely and accurate reporting including CSR scorecards and trending as required. This position will be directly responsible for NGLS Real Time Analysis and Forecasting & Planning teams. It also involves direct people leadership across international teams. It requires a leader who brings emotional intelligence, cross-cultural awareness, and the ability to build trust and accountability regardless of location or role level.
Key Responsibilities
- Influences others through subject matter expertise and provides performance feedback to supervising manager where applicable
- Requires an understanding of the underlying principles of a professional discipline and the application of those principles in completing work and making judgments and/or recommendations for action
- Communicates call volume fluctuations and staffing models to support the service levels
- Provides analysis and thought leadership around call and cost optimization to operations manager
- Represent NGLS WFM regarding Verint and AWS for projects, troubleshooting, and admin functions
- Completes individual tasks, assignments and/or long-term projects through applying professional judgment, knowledge and experience
- Provides influence and direction to team of employees
- Directs implementation of new programs and initiatives
- Create and maintain accurate volume forecasting models at regular intervals
Qualifications
- 1–2 years of prior experience in Workforce Management, with demonstrated knowledge of forecasting, scheduling, and real-time adherence practices – with experience in AWS Connect and/or Verint WFM platforms.
- At least 2 years of experience in people management or leading high-performing teams
- Strong emotional intelligence and interpersonal skills; able to build trust, influence, and collaborate effectively across all levels of the organization
- Excellent written and verbal communication skills, with the ability to translate complex data into clear insights for both technical and executive stakeholders
- Proficient in Microsoft Office, especially Excel (intermediate to advanced), including pivot tables, formulas, and manipulation of raw data sets
- Proven analytical and problem-solving skills, with a strong emphasis on data-driven decision-making and operational planning
- Highly adaptable, self-directed, and organized; able to manage multiple priorities in a dynamic, results-driven environment
Preferred Qualifications
- Prior experience implementing WFM strategies across multiple teams or business units
- Experience working with international teams with aligned goals to drive results and a common team culture.
Supervisory Responsibilities
- This job has supervisory duties. Overseeing a team of 7 employees located across the United States and Mexico.
Compensation
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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