Allstate
Claims Director Internal Fraud
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Director Internal Fraud will provide leadership that will sustain and advance the development and administration of risk and return management and measurement capabilities specifically relating to areas of Fraud and Model risk management within claims. The individual will report directly to the Vice President of Claims Shared Services and will have significant and meaningful interaction with senior leaders and executives.
Key Accountabilities and Outcomes:
Strategic Focus – Organization & Program Design, Testing & Innovation
- Building the strategy and architecture of analytics to support the identification of internal fraud.
- Creates a manner/method in which cross-functional departments provide specialized insight into internal fraud risk from their perspective, offering external, unbiased analysis and recommendations.
- Owns the coordination of ongoing simulations/stress tests of Claim and payment processes to test current defenses as well as find new gaps to address.
- Conducts postmortem reviews of fraud instances for learning.
- Closely connected to our digital strategies and efforts to facilitate the proactive creation of internal fraud defenses to new exposures formed.
- Test and deploy software and tools that can help in identifying suspicious activities, such as transaction monitoring systems, data analytics platforms, and forensic tools.
- Implement continuous monitoring processes to detect fraud in real-time.
- Set up secure and anonymous reporting mechanisms (e.g., hotlines, online portals) for employees and stakeholders to report suspected fraud.
Collective Excellence – Cross Functional Partnerships, Leverage SME, Ensure Role Clarity & Program Awareness
- Coordinating investigations with risk and legal and leading where appropriate
- Working with the business to define final determinations/disposition including legal, risk and HR
- Holds recurring working group sessions with cross-functions to evaluate claim exposures, build action plans, assign ownership, and monitor progress.
- Works with Claims Design teams to have deep knowledge related to current and upcoming process changes and system enhancements that could have an impact on internal fraud exposure.
- Helps drive training and internal fraud awareness programs across Claims.
- Ensures Senior Claims Leadership has clear and ongoing knowledge of strategy, results, and new emerging internal exposures and/or trends.
- Conduct regular audits of the fraud department’s activities and effectiveness.
- Continuously seek feedback and make improvements to policies, procedures, and tools to adapt to new fraud risks and challenges.
Investigation & Enforcement
- Has a felt presence in the Legal Investigative Services department, with insight into their strategy and planning to ensure it properly aligns with our Claims fraud risk requirements.
- Liaise with Law Enforcement to package and refer cases
Cross-Functional Exposure
- Foster collaboration between the fraud department and other departments such as finance, compliance, HR, and IT
- Establish communication channels with external parties such as auditors, law enforcement agencies, and industry peers
- SIU Claims, Legal (LIA), Fraud Risk & Return, Claims Business Architecture, Claims Design teams, Data Science & Technology Solutions, Compliance.
Key Skills:
- Strategic approach to developing new programs
- Strong investigative skills, particularly in fraud detection
- Proficient in advanced analytical techniques
- Possesses data driven decision-making skills
- Considers interdependencies (industry trends, business & economic conditions) and anticipates their implications when making recommendations
- Demonstrates experience navigating complex situations and seeking consensus from a diverse group of stakeholders
- Communicates complex subject matter effectively using a range of communication styles and methods
Skills
Customer Centricity, Digital Literacy, Fraud Investigations, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $173,250.00 – 224,437.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Director Internal Fraud will provide leadership that will sustain and advance the development and administration of risk and return management and measurement capabilities specifically relating to areas of Fraud and Model risk management within claims. The individual will report directly to the Vice President of Claims Shared Services and will have significant and meaningful interaction with senior leaders and executives.
Key Accountabilities and Outcomes:
Strategic Focus – Organization & Program Design, Testing & Innovation
- Building the strategy and architecture of analytics to support the identification of internal fraud.
- Creates a manner/method in which cross-functional departments provide specialized insight into internal fraud risk from their perspective, offering external, unbiased analysis and recommendations.
- Owns the coordination of ongoing simulations/stress tests of Claim and payment processes to test current defenses as well as find new gaps to address.
- Conducts postmortem reviews of fraud instances for learning.
- Closely connected to our digital strategies and efforts to facilitate the proactive creation of internal fraud defenses to new exposures formed.
- Test and deploy software and tools that can help in identifying suspicious activities, such as transaction monitoring systems, data analytics platforms, and forensic tools.
- Implement continuous monitoring processes to detect fraud in real-time.
- Set up secure and anonymous reporting mechanisms (e.g., hotlines, online portals) for employees and stakeholders to report suspected fraud.
Collective Excellence – Cross Functional Partnerships, Leverage SME, Ensure Role Clarity & Program Awareness
- Coordinating investigations with risk and legal and leading where appropriate
- Working with the business to define final determinations/disposition including legal, risk and HR
- Holds recurring working group sessions with cross-functions to evaluate claim exposures, build action plans, assign ownership, and monitor progress.
- Works with Claims Design teams to have deep knowledge related to current and upcoming process changes and system enhancements that could have an impact on internal fraud exposure.
- Helps drive training and internal fraud awareness programs across Claims.
- Ensures Senior Claims Leadership has clear and ongoing knowledge of strategy, results, and new emerging internal exposures and/or trends.
- Conduct regular audits of the fraud department’s activities and effectiveness.
- Continuously seek feedback and make improvements to policies, procedures, and tools to adapt to new fraud risks and challenges.
Investigation & Enforcement
- Has a felt presence in the Legal Investigative Services department, with insight into their strategy and planning to ensure it properly aligns with our Claims fraud risk requirements.
- Liaise with Law Enforcement to package and refer cases
Cross-Functional Exposure
- Foster collaboration between the fraud department and other departments such as finance, compliance, HR, and IT
- Establish communication channels with external parties such as auditors, law enforcement agencies, and industry peers
- SIU Claims, Legal (LIA), Fraud Risk & Return, Claims Business Architecture, Claims Design teams, Data Science & Technology Solutions, Compliance.
Key Skills:
- Strategic approach to developing new programs
- Strong investigative skills, particularly in fraud detection
- Proficient in advanced analytical techniques
- Possesses data driven decision-making skills
- Considers interdependencies (industry trends, business & economic conditions) and anticipates their implications when making recommendations
- Demonstrates experience navigating complex situations and seeking consensus from a diverse group of stakeholders
- Communicates complex subject matter effectively using a range of communication styles and methods
Skills
Customer Centricity, Digital Literacy, Fraud Investigations, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $173,250.00 – 224,437.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Director Internal Fraud will provide leadership that will sustain and advance the development and administration of risk and return management and measurement capabilities specifically relating to areas of Fraud and Model risk management within claims. The individual will report directly to the Vice President of Claims Shared Services and will have significant and meaningful interaction with senior leaders and executives.
Key Accountabilities and Outcomes:
Strategic Focus – Organization & Program Design, Testing & Innovation
- Building the strategy and architecture of analytics to support the identification of internal fraud.
- Creates a manner/method in which cross-functional departments provide specialized insight into internal fraud risk from their perspective, offering external, unbiased analysis and recommendations.
- Owns the coordination of ongoing simulations/stress tests of Claim and payment processes to test current defenses as well as find new gaps to address.
- Conducts postmortem reviews of fraud instances for learning.
- Closely connected to our digital strategies and efforts to facilitate the proactive creation of internal fraud defenses to new exposures formed.
- Test and deploy software and tools that can help in identifying suspicious activities, such as transaction monitoring systems, data analytics platforms, and forensic tools.
- Implement continuous monitoring processes to detect fraud in real-time.
- Set up secure and anonymous reporting mechanisms (e.g., hotlines, online portals) for employees and stakeholders to report suspected fraud.
Collective Excellence – Cross Functional Partnerships, Leverage SME, Ensure Role Clarity & Program Awareness
- Coordinating investigations with risk and legal and leading where appropriate
- Working with the business to define final determinations/disposition including legal, risk and HR
- Holds recurring working group sessions with cross-functions to evaluate claim exposures, build action plans, assign ownership, and monitor progress.
- Works with Claims Design teams to have deep knowledge related to current and upcoming process changes and system enhancements that could have an impact on internal fraud exposure.
- Helps drive training and internal fraud awareness programs across Claims.
- Ensures Senior Claims Leadership has clear and ongoing knowledge of strategy, results, and new emerging internal exposures and/or trends.
- Conduct regular audits of the fraud department’s activities and effectiveness.
- Continuously seek feedback and make improvements to policies, procedures, and tools to adapt to new fraud risks and challenges.
Investigation & Enforcement
- Has a felt presence in the Legal Investigative Services department, with insight into their strategy and planning to ensure it properly aligns with our Claims fraud risk requirements.
- Liaise with Law Enforcement to package and refer cases
Cross-Functional Exposure
- Foster collaboration between the fraud department and other departments such as finance, compliance, HR, and IT
- Establish communication channels with external parties such as auditors, law enforcement agencies, and industry peers
- SIU Claims, Legal (LIA), Fraud Risk & Return, Claims Business Architecture, Claims Design teams, Data Science & Technology Solutions, Compliance.
Key Skills:
- Strategic approach to developing new programs
- Strong investigative skills, particularly in fraud detection
- Proficient in advanced analytical techniques
- Possesses data driven decision-making skills
- Considers interdependencies (industry trends, business & economic conditions) and anticipates their implications when making recommendations
- Demonstrates experience navigating complex situations and seeking consensus from a diverse group of stakeholders
- Communicates complex subject matter effectively using a range of communication styles and methods
Skills
Customer Centricity, Digital Literacy, Fraud Investigations, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $173,250.00 – 224,437.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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Everyone is encouraged to volunteer and give back however they can throughout the year. I enjoy giving back to the community and supporting the causes that are meaningful to me.
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