Allstate
Talent Share – Consultant II
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
Good work. It’s right here.
Talent Shares are short-term development opportunities designed to provide employees access to current business projects and developmental experiences. These assignments may offer the chance to learn, grow, and expand your skills while contributing to the organization in a different capacity or in parts of the organization you would not experience otherwise. Bring your unique strengths to a new role to broaden your perspective, gain valuable on-the-job experience, and make a positive impact on the business! Before applying, it’s important to make sure Talent Share is a good fit for you. As part of the application process, you will need to confirm you meet the minimum eligibility requirements below to participate in Talent Share:
- Do you have your manager’s approval to apply?
- Is your most recent performance rating Expected or Better than Expected in Workday? To learn more about Talent Share, click here.
Job Description
What You Will Do
Demonstrates subject matter expertise within key areas of responsibility
Provides process support and expertise to internal and external business partners for resolving issues and improving the process
Utilizes multiple systems and channels to investigate and resolve new and follow up claim file
Prepare Daily & Weekly report for respective areas
Provide floor support and Mentor to need based employees
Be part of Quality Calibrations calls
Support with Process Improvement Ideas
Provides process support and expertise to internal and external business partners for resolving issues and improving the process
Utilizes multiple systems and channels to investigate and resolve new and follow up claim file
Prepare Daily & Weekly report for respective areas
Provide floor support and Mentor to need based employees
Be part of Quality Calibrations calls
Support with Process Improvement Ideas
What You Will Learn
Knowledge/Skills/Abilities/Experience
Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams
Identifies issues and potential solutions on all aspects of the claims business
Gathers, analyzes and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex information
Assists leadership in developing strategies of operational improvement
Assists with establishing unit goals/objectives
Participates in the implementation of process improvement and operational performance
Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
Participates in assessing and addressing unit needs for training and development
Provides coaching/mentoring and feedback and may lead training
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork
Core Capabilities You Will Develop
Customer Centric, Results Oriented, People Focused
Job Qualifications
Skills You Should Have:
Knowledge/Skills/Abilities/Experience
Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams
Identifies issues and potential solutions on all aspects of the claims business
Gathers, analyzes and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex information
Assists leadership in developing strategies of operational improvement
Assists with establishing unit goals/objectives
Participates in the implementation of process improvement and operational performance
Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
Participates in assessing and addressing unit needs for training and development
Provides coaching/mentoring and feedback and may lead training
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork
Good Hands. Great Together
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
Good work. It’s right here.
Talent Shares are short-term development opportunities designed to provide employees access to current business projects and developmental experiences. These assignments may offer the chance to learn, grow, and expand your skills while contributing to the organization in a different capacity or in parts of the organization you would not experience otherwise. Bring your unique strengths to a new role to broaden your perspective, gain valuable on-the-job experience, and make a positive impact on the business! Before applying, it’s important to make sure Talent Share is a good fit for you. As part of the application process, you will need to confirm you meet the minimum eligibility requirements below to participate in Talent Share:
- Do you have your manager’s approval to apply?
- Is your most recent performance rating Expected or Better than Expected in Workday? To learn more about Talent Share, click here.
Job Description
What You Will Do
Demonstrates subject matter expertise within key areas of responsibility
Provides process support and expertise to internal and external business partners for resolving issues and improving the process
Utilizes multiple systems and channels to investigate and resolve new and follow up claim file
Prepare Daily & Weekly report for respective areas
Provide floor support and Mentor to need based employees
Be part of Quality Calibrations calls
Support with Process Improvement Ideas
Provides process support and expertise to internal and external business partners for resolving issues and improving the process
Utilizes multiple systems and channels to investigate and resolve new and follow up claim file
Prepare Daily & Weekly report for respective areas
Provide floor support and Mentor to need based employees
Be part of Quality Calibrations calls
Support with Process Improvement Ideas
What You Will Learn
Knowledge/Skills/Abilities/Experience
Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams
Identifies issues and potential solutions on all aspects of the claims business
Gathers, analyzes and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex information
Assists leadership in developing strategies of operational improvement
Assists with establishing unit goals/objectives
Participates in the implementation of process improvement and operational performance
Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
Participates in assessing and addressing unit needs for training and development
Provides coaching/mentoring and feedback and may lead training
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork
Core Capabilities You Will Develop
Customer Centric, Results Oriented, People Focused
Job Qualifications
Skills You Should Have:
Knowledge/Skills/Abilities/Experience
Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams
Identifies issues and potential solutions on all aspects of the claims business
Gathers, analyzes and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex information
Assists leadership in developing strategies of operational improvement
Assists with establishing unit goals/objectives
Participates in the implementation of process improvement and operational performance
Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
Participates in assessing and addressing unit needs for training and development
Provides coaching/mentoring and feedback and may lead training
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork
Good Hands. Great Together
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
Good work. It’s right here.
Talent Shares are short-term development opportunities designed to provide employees access to current business projects and developmental experiences. These assignments may offer the chance to learn, grow, and expand your skills while contributing to the organization in a different capacity or in parts of the organization you would not experience otherwise. Bring your unique strengths to a new role to broaden your perspective, gain valuable on-the-job experience, and make a positive impact on the business! Before applying, it’s important to make sure Talent Share is a good fit for you. As part of the application process, you will need to confirm you meet the minimum eligibility requirements below to participate in Talent Share:
- Do you have your manager’s approval to apply?
- Is your most recent performance rating Expected or Better than Expected in Workday? To learn more about Talent Share, click here.
Job Description
What You Will Do
Demonstrates subject matter expertise within key areas of responsibility
Provides process support and expertise to internal and external business partners for resolving issues and improving the process
Utilizes multiple systems and channels to investigate and resolve new and follow up claim file
Prepare Daily & Weekly report for respective areas
Provide floor support and Mentor to need based employees
Be part of Quality Calibrations calls
Support with Process Improvement Ideas
Provides process support and expertise to internal and external business partners for resolving issues and improving the process
Utilizes multiple systems and channels to investigate and resolve new and follow up claim file
Prepare Daily & Weekly report for respective areas
Provide floor support and Mentor to need based employees
Be part of Quality Calibrations calls
Support with Process Improvement Ideas
What You Will Learn
Knowledge/Skills/Abilities/Experience
Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams
Identifies issues and potential solutions on all aspects of the claims business
Gathers, analyzes and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex information
Assists leadership in developing strategies of operational improvement
Assists with establishing unit goals/objectives
Participates in the implementation of process improvement and operational performance
Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
Participates in assessing and addressing unit needs for training and development
Provides coaching/mentoring and feedback and may lead training
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork
Core Capabilities You Will Develop
Customer Centric, Results Oriented, People Focused
Job Qualifications
Skills You Should Have:
Knowledge/Skills/Abilities/Experience
Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams
Identifies issues and potential solutions on all aspects of the claims business
Gathers, analyzes and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex information
Assists leadership in developing strategies of operational improvement
Assists with establishing unit goals/objectives
Participates in the implementation of process improvement and operational performance
Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
Participates in assessing and addressing unit needs for training and development
Provides coaching/mentoring and feedback and may lead training
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork
Good Hands. Great Together
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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