Allstate
The Infrastructure Consultant(Mainframe)
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Infrastructure Consultant I is responsible for Mainframe Console & Batch monitoring and alerting solutions, selection and implementation by supporting resolution efforts, metrics creation and reporting, applications integration and problem management. The role prioritizes and responds to inquiries by helpdesk, specialists and others, as well as maintains governance documentation, implements major configuration changes, and supports infrastructure-related communications and training.
Job Qualifications
· 0-4 years of business and/or IT related experience including process analysis skills.
· Hands on experience in production operations environment, batch scheduling and monitoring in mainframe systems environment.
· Demonstrated proficiency in operational support and associated tools such as ESP, UAC(Stonebranch), Netview.
· Hands on experience on Request Management tools like HP Service now
· Applies knowledge of computer applications such as Excel, Business Objects, PowerPoint, etc
· Applies general knowledge of Mainframe Systems, Console & batch monitoring, JCL, VSAM, CICS/DB2/IMS, Mainframe IPL & knowledge about windows & unix servers.
· Gaining general knowledge of business area's processes including best practices in order to support the area's projects, products and services.
· Effective communication in working with others in everyday situations; ability to interact effectively with internal and external customers which results in enhanced teamwork and the sharing of knowledge.
· Applies ability to leverage learned technical skills in support of team objectives
· Applies problem solving skills to continuously improve business outcomes
· Demonstrate and foster a sense of urgency, strong commitment, and accountability while making sound decisions and achieving goals.
Key Responsibilities
As a direct contributor to the Production Control team’s processes, the Production Control Analyst (PCA) key responsibilities include:
· Work with others to plan, low to moderate complexity system maintenance and installation work.
· Manage, prioritize, and respond to low to moderate complexity inquiries.
· Implement daily production schedule activities across all platforms.
· Perform routine, day-to-day procedural activities for low or moderately complex incidents and situations, which may include recovery support to the rest of Operations.
· Collect operational data and create/maintain operational, compliance, regulatory, and control documentation.
· Fulfill standard work requests (e.g. job scheduling requests of low to moderate complexity).
· Identify and rectify the basic operational exceptions and error conditions. Manage the diagnosis and resolution of low to moderate complexity events or incidents. Make changes and recommendations for improvement, when appropriate.
· Conduct investigations into low to moderate complexity operational problems and make proposals for improvement and automation.
· Initiate documenting detailed operational procedures with appropriate technical input.
· Works under general direction, guided by assignment objectives and follows protocol using the following:
o Proactive monitoring and management of batch processing utilizing ESP, Netview, UAC (Stonebranch)
o Request Management – Service Now
o Incident Management – Abort resolution/escalation utilizing Service Now
• Use subject matter expertise to work with less experienced employees to anticipate and prevent potential problems
• Demonstrate problem management skills for handling major incidents and perform trending and analysis on incident data to identify potential problems.
• Applies strong understanding of industry best practices to design complex process and solution aligning to meet business goals and strategy.
• Completes high complexity tasks to create, revise, implement automation solutions for Infrastructure monitoring and alerting, including requirements definition, scripting/programming, and testing
• Provide focus and rigor around high availability incidents (e.g. incidents with Agency Citrix Application and CTS Next Gen), driving the incidents which are user impacting, high profile and/or multi-application (e.g. Business Objects and SAP) through to resolution, while communicating the status (outages and returns to service) to leadership.
• Develop and maintain partnership with senior technician/analyst and leadership outside Infrastructure group. Serve as a liaison for gathering technical requirements to onboard new applications.
Education
• 4 year Bachelors Degree (Preferred)
Experience
• 2 or more years of experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills
Incident Management, Information Technology (IT) Infrastructure, Infrastructure Monitoring, IT Infrastructure Support, Problem Resolution
Shift Time
Recruiter Info
Yateesh B G
ybgaa@allstate.com
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Infrastructure Consultant I is responsible for Mainframe Console & Batch monitoring and alerting solutions, selection and implementation by supporting resolution efforts, metrics creation and reporting, applications integration and problem management. The role prioritizes and responds to inquiries by helpdesk, specialists and others, as well as maintains governance documentation, implements major configuration changes, and supports infrastructure-related communications and training.
Job Qualifications
· 0-4 years of business and/or IT related experience including process analysis skills.
· Hands on experience in production operations environment, batch scheduling and monitoring in mainframe systems environment.
· Demonstrated proficiency in operational support and associated tools such as ESP, UAC(Stonebranch), Netview.
· Hands on experience on Request Management tools like HP Service now
· Applies knowledge of computer applications such as Excel, Business Objects, PowerPoint, etc
· Applies general knowledge of Mainframe Systems, Console & batch monitoring, JCL, VSAM, CICS/DB2/IMS, Mainframe IPL & knowledge about windows & unix servers.
· Gaining general knowledge of business area's processes including best practices in order to support the area's projects, products and services.
· Effective communication in working with others in everyday situations; ability to interact effectively with internal and external customers which results in enhanced teamwork and the sharing of knowledge.
· Applies ability to leverage learned technical skills in support of team objectives
· Applies problem solving skills to continuously improve business outcomes
· Demonstrate and foster a sense of urgency, strong commitment, and accountability while making sound decisions and achieving goals.
Key Responsibilities
As a direct contributor to the Production Control team’s processes, the Production Control Analyst (PCA) key responsibilities include:
· Work with others to plan, low to moderate complexity system maintenance and installation work.
· Manage, prioritize, and respond to low to moderate complexity inquiries.
· Implement daily production schedule activities across all platforms.
· Perform routine, day-to-day procedural activities for low or moderately complex incidents and situations, which may include recovery support to the rest of Operations.
· Collect operational data and create/maintain operational, compliance, regulatory, and control documentation.
· Fulfill standard work requests (e.g. job scheduling requests of low to moderate complexity).
· Identify and rectify the basic operational exceptions and error conditions. Manage the diagnosis and resolution of low to moderate complexity events or incidents. Make changes and recommendations for improvement, when appropriate.
· Conduct investigations into low to moderate complexity operational problems and make proposals for improvement and automation.
· Initiate documenting detailed operational procedures with appropriate technical input.
· Works under general direction, guided by assignment objectives and follows protocol using the following:
o Proactive monitoring and management of batch processing utilizing ESP, Netview, UAC (Stonebranch)
o Request Management – Service Now
o Incident Management – Abort resolution/escalation utilizing Service Now
• Use subject matter expertise to work with less experienced employees to anticipate and prevent potential problems
• Demonstrate problem management skills for handling major incidents and perform trending and analysis on incident data to identify potential problems.
• Applies strong understanding of industry best practices to design complex process and solution aligning to meet business goals and strategy.
• Completes high complexity tasks to create, revise, implement automation solutions for Infrastructure monitoring and alerting, including requirements definition, scripting/programming, and testing
• Provide focus and rigor around high availability incidents (e.g. incidents with Agency Citrix Application and CTS Next Gen), driving the incidents which are user impacting, high profile and/or multi-application (e.g. Business Objects and SAP) through to resolution, while communicating the status (outages and returns to service) to leadership.
• Develop and maintain partnership with senior technician/analyst and leadership outside Infrastructure group. Serve as a liaison for gathering technical requirements to onboard new applications.
Education
• 4 year Bachelors Degree (Preferred)
Experience
• 2 or more years of experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills
Incident Management, Information Technology (IT) Infrastructure, Infrastructure Monitoring, IT Infrastructure Support, Problem Resolution
Shift Time
Recruiter Info
Yateesh B G
ybgaa@allstate.com
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Infrastructure Consultant I is responsible for Mainframe Console & Batch monitoring and alerting solutions, selection and implementation by supporting resolution efforts, metrics creation and reporting, applications integration and problem management. The role prioritizes and responds to inquiries by helpdesk, specialists and others, as well as maintains governance documentation, implements major configuration changes, and supports infrastructure-related communications and training.
Job Qualifications
· 0-4 years of business and/or IT related experience including process analysis skills.
· Hands on experience in production operations environment, batch scheduling and monitoring in mainframe systems environment.
· Demonstrated proficiency in operational support and associated tools such as ESP, UAC(Stonebranch), Netview.
· Hands on experience on Request Management tools like HP Service now
· Applies knowledge of computer applications such as Excel, Business Objects, PowerPoint, etc
· Applies general knowledge of Mainframe Systems, Console & batch monitoring, JCL, VSAM, CICS/DB2/IMS, Mainframe IPL & knowledge about windows & unix servers.
· Gaining general knowledge of business area's processes including best practices in order to support the area's projects, products and services.
· Effective communication in working with others in everyday situations; ability to interact effectively with internal and external customers which results in enhanced teamwork and the sharing of knowledge.
· Applies ability to leverage learned technical skills in support of team objectives
· Applies problem solving skills to continuously improve business outcomes
· Demonstrate and foster a sense of urgency, strong commitment, and accountability while making sound decisions and achieving goals.
Key Responsibilities
As a direct contributor to the Production Control team’s processes, the Production Control Analyst (PCA) key responsibilities include:
· Work with others to plan, low to moderate complexity system maintenance and installation work.
· Manage, prioritize, and respond to low to moderate complexity inquiries.
· Implement daily production schedule activities across all platforms.
· Perform routine, day-to-day procedural activities for low or moderately complex incidents and situations, which may include recovery support to the rest of Operations.
· Collect operational data and create/maintain operational, compliance, regulatory, and control documentation.
· Fulfill standard work requests (e.g. job scheduling requests of low to moderate complexity).
· Identify and rectify the basic operational exceptions and error conditions. Manage the diagnosis and resolution of low to moderate complexity events or incidents. Make changes and recommendations for improvement, when appropriate.
· Conduct investigations into low to moderate complexity operational problems and make proposals for improvement and automation.
· Initiate documenting detailed operational procedures with appropriate technical input.
· Works under general direction, guided by assignment objectives and follows protocol using the following:
o Proactive monitoring and management of batch processing utilizing ESP, Netview, UAC (Stonebranch)
o Request Management – Service Now
o Incident Management – Abort resolution/escalation utilizing Service Now
• Use subject matter expertise to work with less experienced employees to anticipate and prevent potential problems
• Demonstrate problem management skills for handling major incidents and perform trending and analysis on incident data to identify potential problems.
• Applies strong understanding of industry best practices to design complex process and solution aligning to meet business goals and strategy.
• Completes high complexity tasks to create, revise, implement automation solutions for Infrastructure monitoring and alerting, including requirements definition, scripting/programming, and testing
• Provide focus and rigor around high availability incidents (e.g. incidents with Agency Citrix Application and CTS Next Gen), driving the incidents which are user impacting, high profile and/or multi-application (e.g. Business Objects and SAP) through to resolution, while communicating the status (outages and returns to service) to leadership.
• Develop and maintain partnership with senior technician/analyst and leadership outside Infrastructure group. Serve as a liaison for gathering technical requirements to onboard new applications.
Education
• 4 year Bachelors Degree (Preferred)
Experience
• 2 or more years of experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills
Incident Management, Information Technology (IT) Infrastructure, Infrastructure Monitoring, IT Infrastructure Support, Problem Resolution
Shift Time
Recruiter Info
Yateesh B G
ybgaa@allstate.com
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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