Allstate
Field Investigator (Dev-Op)
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This role is responsible for applying intermediate knowledge in three different skills related to Allstate products and claim processes, data analytics and SIU investigations to support with limited guidance the development and implementation of technical and analytical solutions to address SIU field analytical/research needs. This role also compiles data and can create reports on historical operations and market trend information using business and statistical software tools.
Accountabilities
- Conduct thorough, unbiased and timely field investigations on a task-basis to address the fraud concerns presented by the claims operation as they pertain to claims or policy activity;
- Employ the most effective investigation techniques for each case. These methods include but are not limited to: In-person interviews, site inspections, signed statements, witness authentication, service provider and employer validation, neighbourhood canvasses and expert consultations;
- Ensure proper procedures are followed to preserve evidence and maintain confidentiality;
- Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation or claims processing;
- Liaise between our SIU department and external investigative units in order to ensure a full investigation is conducted;
- Stay apprised of the internal/external processes and regulations that may impact claims procedures across all lines;
- Maintain practices that ensure compliance with company, regulatory, legal and ethical policies and requirements including Sarbanes Oxley. This is done by ensuring thorough comprehension of practices, timely feedback, accurate documentation and participation in audits and reviews;
- Protect the health and safety of self and others by reporting unsafe conditions, working in compliance with the law and adhering to the safe work practices and procedures established and required by Allstate;
- Other duties as assigned.
Qualifications
- Minimum 3-5 years of claims handling experience
- Experience doing statements
- Post-secondary degree and/or university/college courses in business law or law enforcement or in a relevant field are preferred;
- Strong knowledge of investigative practices, methods and enforcement strategies;
- Working knowledge of relevant insurance regulations and judiciary system;
- Familiar with the protocols for collecting, handling, and passing on evidence;
- Ability to effectively present and communicate findings;
- Strong critical thinking and problem-solving skills;
- Independent, inquisitive and open-minded;
- Solid time-management skills;
- Ability to show initiative, good judgment and resourcefulness.
- Must have a valid G license in Ontario
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This role is responsible for applying intermediate knowledge in three different skills related to Allstate products and claim processes, data analytics and SIU investigations to support with limited guidance the development and implementation of technical and analytical solutions to address SIU field analytical/research needs. This role also compiles data and can create reports on historical operations and market trend information using business and statistical software tools.
Accountabilities
- Conduct thorough, unbiased and timely field investigations on a task-basis to address the fraud concerns presented by the claims operation as they pertain to claims or policy activity;
- Employ the most effective investigation techniques for each case. These methods include but are not limited to: In-person interviews, site inspections, signed statements, witness authentication, service provider and employer validation, neighbourhood canvasses and expert consultations;
- Ensure proper procedures are followed to preserve evidence and maintain confidentiality;
- Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation or claims processing;
- Liaise between our SIU department and external investigative units in order to ensure a full investigation is conducted;
- Stay apprised of the internal/external processes and regulations that may impact claims procedures across all lines;
- Maintain practices that ensure compliance with company, regulatory, legal and ethical policies and requirements including Sarbanes Oxley. This is done by ensuring thorough comprehension of practices, timely feedback, accurate documentation and participation in audits and reviews;
- Protect the health and safety of self and others by reporting unsafe conditions, working in compliance with the law and adhering to the safe work practices and procedures established and required by Allstate;
- Other duties as assigned.
Qualifications
- Minimum 3-5 years of claims handling experience
- Experience doing statements
- Post-secondary degree and/or university/college courses in business law or law enforcement or in a relevant field are preferred;
- Strong knowledge of investigative practices, methods and enforcement strategies;
- Working knowledge of relevant insurance regulations and judiciary system;
- Familiar with the protocols for collecting, handling, and passing on evidence;
- Ability to effectively present and communicate findings;
- Strong critical thinking and problem-solving skills;
- Independent, inquisitive and open-minded;
- Solid time-management skills;
- Ability to show initiative, good judgment and resourcefulness.
- Must have a valid G license in Ontario
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This role is responsible for applying intermediate knowledge in three different skills related to Allstate products and claim processes, data analytics and SIU investigations to support with limited guidance the development and implementation of technical and analytical solutions to address SIU field analytical/research needs. This role also compiles data and can create reports on historical operations and market trend information using business and statistical software tools.
Accountabilities
- Conduct thorough, unbiased and timely field investigations on a task-basis to address the fraud concerns presented by the claims operation as they pertain to claims or policy activity;
- Employ the most effective investigation techniques for each case. These methods include but are not limited to: In-person interviews, site inspections, signed statements, witness authentication, service provider and employer validation, neighbourhood canvasses and expert consultations;
- Ensure proper procedures are followed to preserve evidence and maintain confidentiality;
- Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation or claims processing;
- Liaise between our SIU department and external investigative units in order to ensure a full investigation is conducted;
- Stay apprised of the internal/external processes and regulations that may impact claims procedures across all lines;
- Maintain practices that ensure compliance with company, regulatory, legal and ethical policies and requirements including Sarbanes Oxley. This is done by ensuring thorough comprehension of practices, timely feedback, accurate documentation and participation in audits and reviews;
- Protect the health and safety of self and others by reporting unsafe conditions, working in compliance with the law and adhering to the safe work practices and procedures established and required by Allstate;
- Other duties as assigned.
Qualifications
- Minimum 3-5 years of claims handling experience
- Experience doing statements
- Post-secondary degree and/or university/college courses in business law or law enforcement or in a relevant field are preferred;
- Strong knowledge of investigative practices, methods and enforcement strategies;
- Working knowledge of relevant insurance regulations and judiciary system;
- Familiar with the protocols for collecting, handling, and passing on evidence;
- Ability to effectively present and communicate findings;
- Strong critical thinking and problem-solving skills;
- Independent, inquisitive and open-minded;
- Solid time-management skills;
- Ability to show initiative, good judgment and resourcefulness.
- Must have a valid G license in Ontario
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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