Allstate
Claims Quality Analyst
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Quality Analyst Role is accountable for the identification and disbursement of quality work within the team. They are also responsible for development and maintenance of Quality Review tools utilized within the program. In this role the Quality Analyst will be required to collaborate closely with our Quality Team as well as Data Analytic partners.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Hybrid
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Key Responsibilities
- Support one or more lines of business in the design, development, and maintenance of all monthly Performer and Diagnostic Quality Reviews. This includes working with requestor on design needs, completing workplans, obtaining needed approvals for the change, testing the changes, launching in live production region and maintain proper access to the review region.
- Build focused (Targeted) questionnaires in desired audit platform as needed. Collaborate with requestor and larger team when needed to ensure forms and review approach provide the intended outcomes desired, obtain proper approvals, test, upload files manually into desired audit platform and maintain proper access to the review region. When needed, assist with targeted review reporting and structuring results including collaboration with CI team for specific targeted review tableau reporting.
- Weekly meetings with Quality Leaders and specific staff in supported LOB to discuss Quality Management Tool project work, targeted review statuses, assignments issues/needs.
- Use sampling data to determine statistically valid requirements and manage assignments to meet those metrics on a weekly and monthly basis. This includes updating file pulls, making changes to assignment templates
- Design and/or build reporting supply daily/weekly/monthly data for assignments.
- Analyze data from multiple sources including Monday.com, Tableau, Explorer, Excel Pivots to determine best courses of action and plan next steps.
- Co-ordinate alignment sessions with Quality Team and Delivery partners around calibration.
- Update alignment guides for use of reference in the Quality Management Tool.
- Work with audit platform vendor to ensure prioritization of pending and upcoming items to be deployed in the platform.
- Provide technical support based on Quality Management Tool feedback requests that come from both internal Quality and Delivery. Will manage questions via chat, calls, or email to help answer their question/solve their issue.
- Complete training with frontline leaders on Quality Management Tool system uses as needed.
- Quality Central file upload for BOT processing.
Functional Skills
- Demonstrate expert skills in team leadership and conflict management.
- Ability to be a subject matter expert in assigned line of business as well as familiarity with a variety of other LOB concepts, practices, and procedures.
- Advanced knowledge of Microsoft applications (Monday.com, Word, Excel, PowerPoint, SharePoint).
- Working knowledge of Tableau and Explorer.
- Advanced organization skills with the ability to multi-task.
- Manages high complexity projects independently with little to no support or direction from others.
- Excellent written/verbal communication and facilitation skills for communicating at all levels; including strong presentation skills.
- Strong consultative, customer focus skills.
- Change agility
- Influence
- Systems thinking
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-KA1
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Quality Analyst Role is accountable for the identification and disbursement of quality work within the team. They are also responsible for development and maintenance of Quality Review tools utilized within the program. In this role the Quality Analyst will be required to collaborate closely with our Quality Team as well as Data Analytic partners.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Hybrid
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Key Responsibilities
- Support one or more lines of business in the design, development, and maintenance of all monthly Performer and Diagnostic Quality Reviews. This includes working with requestor on design needs, completing workplans, obtaining needed approvals for the change, testing the changes, launching in live production region and maintain proper access to the review region.
- Build focused (Targeted) questionnaires in desired audit platform as needed. Collaborate with requestor and larger team when needed to ensure forms and review approach provide the intended outcomes desired, obtain proper approvals, test, upload files manually into desired audit platform and maintain proper access to the review region. When needed, assist with targeted review reporting and structuring results including collaboration with CI team for specific targeted review tableau reporting.
- Weekly meetings with Quality Leaders and specific staff in supported LOB to discuss Quality Management Tool project work, targeted review statuses, assignments issues/needs.
- Use sampling data to determine statistically valid requirements and manage assignments to meet those metrics on a weekly and monthly basis. This includes updating file pulls, making changes to assignment templates
- Design and/or build reporting supply daily/weekly/monthly data for assignments.
- Analyze data from multiple sources including Monday.com, Tableau, Explorer, Excel Pivots to determine best courses of action and plan next steps.
- Co-ordinate alignment sessions with Quality Team and Delivery partners around calibration.
- Update alignment guides for use of reference in the Quality Management Tool.
- Work with audit platform vendor to ensure prioritization of pending and upcoming items to be deployed in the platform.
- Provide technical support based on Quality Management Tool feedback requests that come from both internal Quality and Delivery. Will manage questions via chat, calls, or email to help answer their question/solve their issue.
- Complete training with frontline leaders on Quality Management Tool system uses as needed.
- Quality Central file upload for BOT processing.
Functional Skills
- Demonstrate expert skills in team leadership and conflict management.
- Ability to be a subject matter expert in assigned line of business as well as familiarity with a variety of other LOB concepts, practices, and procedures.
- Advanced knowledge of Microsoft applications (Monday.com, Word, Excel, PowerPoint, SharePoint).
- Working knowledge of Tableau and Explorer.
- Advanced organization skills with the ability to multi-task.
- Manages high complexity projects independently with little to no support or direction from others.
- Excellent written/verbal communication and facilitation skills for communicating at all levels; including strong presentation skills.
- Strong consultative, customer focus skills.
- Change agility
- Influence
- Systems thinking
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-KA1
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Quality Analyst Role is accountable for the identification and disbursement of quality work within the team. They are also responsible for development and maintenance of Quality Review tools utilized within the program. In this role the Quality Analyst will be required to collaborate closely with our Quality Team as well as Data Analytic partners.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Hybrid
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Key Responsibilities
- Support one or more lines of business in the design, development, and maintenance of all monthly Performer and Diagnostic Quality Reviews. This includes working with requestor on design needs, completing workplans, obtaining needed approvals for the change, testing the changes, launching in live production region and maintain proper access to the review region.
- Build focused (Targeted) questionnaires in desired audit platform as needed. Collaborate with requestor and larger team when needed to ensure forms and review approach provide the intended outcomes desired, obtain proper approvals, test, upload files manually into desired audit platform and maintain proper access to the review region. When needed, assist with targeted review reporting and structuring results including collaboration with CI team for specific targeted review tableau reporting.
- Weekly meetings with Quality Leaders and specific staff in supported LOB to discuss Quality Management Tool project work, targeted review statuses, assignments issues/needs.
- Use sampling data to determine statistically valid requirements and manage assignments to meet those metrics on a weekly and monthly basis. This includes updating file pulls, making changes to assignment templates
- Design and/or build reporting supply daily/weekly/monthly data for assignments.
- Analyze data from multiple sources including Monday.com, Tableau, Explorer, Excel Pivots to determine best courses of action and plan next steps.
- Co-ordinate alignment sessions with Quality Team and Delivery partners around calibration.
- Update alignment guides for use of reference in the Quality Management Tool.
- Work with audit platform vendor to ensure prioritization of pending and upcoming items to be deployed in the platform.
- Provide technical support based on Quality Management Tool feedback requests that come from both internal Quality and Delivery. Will manage questions via chat, calls, or email to help answer their question/solve their issue.
- Complete training with frontline leaders on Quality Management Tool system uses as needed.
- Quality Central file upload for BOT processing.
Functional Skills
- Demonstrate expert skills in team leadership and conflict management.
- Ability to be a subject matter expert in assigned line of business as well as familiarity with a variety of other LOB concepts, practices, and procedures.
- Advanced knowledge of Microsoft applications (Monday.com, Word, Excel, PowerPoint, SharePoint).
- Working knowledge of Tableau and Explorer.
- Advanced organization skills with the ability to multi-task.
- Manages high complexity projects independently with little to no support or direction from others.
- Excellent written/verbal communication and facilitation skills for communicating at all levels; including strong presentation skills.
- Strong consultative, customer focus skills.
- Change agility
- Influence
- Systems thinking
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-KA1
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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