Allstate
Good Hands Repair Network Inside Technician – Consultant I – Hybrid
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
A Day in the Life of a Property Good Hands Repair Network Inside Technician:
The Property Good Hands Repair Network Inside Technician, analyzes, and processes mitigation invoices for payment to ensure accurate payment amount. The individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets job level behaviors, production, quality, and/or customer service goals.
You're a great match for this role if you have mitigation experience working with a vendor.
Key Responsibilities:
- Uses technical skills experience to ensure invoices reviewed are timely and proper
- Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues
Training – Develop and Deliver
- Advises management on coaching and mentoring opportunities Assists in assessing unit needs for training and development May lead or facilitate formal training for adjusters, processors or vendors
- Analyzes mitigation bills to assess appropriateness of charges and detect duplicate billings
- Reinspects or reviews vendor mitigation estimates, makes corrections and mitigation recommendations and determines correct settlement amounts
- Analyzes usage of mitigation vendors and identifies ways to improve usage and vendor partnerships
Vendor Management
- Develops, manages and audits relationships with vendors in the Allstate preferred vendor network
- File Documentation and Reporting
- Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations and decision making process
Qualifications:
- Must reside near one of our Allstate locations: Atlanta, GA, Philadelphia, PA, New York, NY, Charlotte, NC, Northbrook, IL, Scottsdale, AZ, Dallas, TX or Hudson, OH.
- Ability to go into the office up to 2 times a week, is required.
- 2+ years property estimating experience (preferably within Xactimate).
- 1+ years experience with Xactanalysis preferred.
- Ability to interact effectively with internal or external customers and act with empathy.
- Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation.
- Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards.
- Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit.
- Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data.
- Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis.
- Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives.
- Applies general and occasionally broad negotiation and/or arbitration skills.
- Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships.
- Applies general and occasionally broad problem-solving skills to continuously improve business outcomes.
- Ability to investigate, evaluate and settle moderately complex and occasionally complex claims.
- Provides individual decision making within authority limits.
- Has and maintains all appropriate licenses and registrations for the role per state requirements.
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
Sign-on Bonus:
You may be eligible for a $1000 Licensing Sign-on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.
Notice of Licensing Requirement:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.#LI-TW1
Skills
Analytical Thinking, Claims Review, Negotiation
Compensation
Compensation offered for this role is $50,700.00 – 89,062.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
A Day in the Life of a Property Good Hands Repair Network Inside Technician:
The Property Good Hands Repair Network Inside Technician, analyzes, and processes mitigation invoices for payment to ensure accurate payment amount. The individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets job level behaviors, production, quality, and/or customer service goals.
You're a great match for this role if you have mitigation experience working with a vendor.
Key Responsibilities:
- Uses technical skills experience to ensure invoices reviewed are timely and proper
- Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues
Training – Develop and Deliver
- Advises management on coaching and mentoring opportunities Assists in assessing unit needs for training and development May lead or facilitate formal training for adjusters, processors or vendors
- Analyzes mitigation bills to assess appropriateness of charges and detect duplicate billings
- Reinspects or reviews vendor mitigation estimates, makes corrections and mitigation recommendations and determines correct settlement amounts
- Analyzes usage of mitigation vendors and identifies ways to improve usage and vendor partnerships
Vendor Management
- Develops, manages and audits relationships with vendors in the Allstate preferred vendor network
- File Documentation and Reporting
- Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations and decision making process
Qualifications:
- Must reside near one of our Allstate locations: Atlanta, GA, Philadelphia, PA, New York, NY, Charlotte, NC, Northbrook, IL, Scottsdale, AZ, Dallas, TX or Hudson, OH.
- Ability to go into the office up to 2 times a week, is required.
- 2+ years property estimating experience (preferably within Xactimate).
- 1+ years experience with Xactanalysis preferred.
- Ability to interact effectively with internal or external customers and act with empathy.
- Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation.
- Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards.
- Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit.
- Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data.
- Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis.
- Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives.
- Applies general and occasionally broad negotiation and/or arbitration skills.
- Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships.
- Applies general and occasionally broad problem-solving skills to continuously improve business outcomes.
- Ability to investigate, evaluate and settle moderately complex and occasionally complex claims.
- Provides individual decision making within authority limits.
- Has and maintains all appropriate licenses and registrations for the role per state requirements.
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
Sign-on Bonus:
You may be eligible for a $1000 Licensing Sign-on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.
Notice of Licensing Requirement:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.#LI-TW1
Skills
Analytical Thinking, Claims Review, Negotiation
Compensation
Compensation offered for this role is $50,700.00 – 89,062.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
A Day in the Life of a Property Good Hands Repair Network Inside Technician:
The Property Good Hands Repair Network Inside Technician, analyzes, and processes mitigation invoices for payment to ensure accurate payment amount. The individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets job level behaviors, production, quality, and/or customer service goals.
You're a great match for this role if you have mitigation experience working with a vendor.
Key Responsibilities:
- Uses technical skills experience to ensure invoices reviewed are timely and proper
- Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues
Training – Develop and Deliver
- Advises management on coaching and mentoring opportunities Assists in assessing unit needs for training and development May lead or facilitate formal training for adjusters, processors or vendors
- Analyzes mitigation bills to assess appropriateness of charges and detect duplicate billings
- Reinspects or reviews vendor mitigation estimates, makes corrections and mitigation recommendations and determines correct settlement amounts
- Analyzes usage of mitigation vendors and identifies ways to improve usage and vendor partnerships
Vendor Management
- Develops, manages and audits relationships with vendors in the Allstate preferred vendor network
- File Documentation and Reporting
- Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations and decision making process
Qualifications:
- Must reside near one of our Allstate locations: Atlanta, GA, Philadelphia, PA, New York, NY, Charlotte, NC, Northbrook, IL, Scottsdale, AZ, Dallas, TX or Hudson, OH.
- Ability to go into the office up to 2 times a week, is required.
- 2+ years property estimating experience (preferably within Xactimate).
- 1+ years experience with Xactanalysis preferred.
- Ability to interact effectively with internal or external customers and act with empathy.
- Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation.
- Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards.
- Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit.
- Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data.
- Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis.
- Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives.
- Applies general and occasionally broad negotiation and/or arbitration skills.
- Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships.
- Applies general and occasionally broad problem-solving skills to continuously improve business outcomes.
- Ability to investigate, evaluate and settle moderately complex and occasionally complex claims.
- Provides individual decision making within authority limits.
- Has and maintains all appropriate licenses and registrations for the role per state requirements.
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
Sign-on Bonus:
You may be eligible for a $1000 Licensing Sign-on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.
Notice of Licensing Requirement:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.#LI-TW1
Skills
Analytical Thinking, Claims Review, Negotiation
Compensation
Compensation offered for this role is $50,700.00 – 89,062.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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