Large Loss Contents Property Adjuster – San Diego, CA

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of a Large Loss Contents Property Adjuster:

• You will be traveling to customer’s home and handling claims virtually.

• Handle escalated claims files that have complex contents.

• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.

• You will be on site inspecting as well as using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.

• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.

• Negotiate claim settlements with customers in accordance with business unit standard methodologies.

• Coordinate with structure adjusters to ensure holistic handling of the claim file.

• Use data and analytics to tell a story and influence decision making.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.

• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.

• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

• Have prior experience using estimating software like Xactimate for complex contents estimating, preferred.

• Previous experience handling property insurance claims, preferred.

• Value providing an effortless customer service experience.

• You enjoy the ability to work independently starting your day from home.

• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.

• Are organized and able to multi-task in a fast-paced environment.

• Are known for clear and professional communication – both written and verbal.

Required Qualifications:

• Must have a valid driver’s license.

You’re provided with comprehensive training:

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.

• Ongoing training opportunities for continuous improvement happen regularly on the job.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Company Car:  

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.  

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Skills

Customer Empathy, Customer Service, Detail-Oriented, Multitasking, Organizational Skills, Property Adjusting, Time Management, Working Independently, Xactimate

Compensation

Base compensation offered for this role is $32.69-$52.62 hourly and is based on experience and qualifications.

*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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