Allstate
Call Center- Customer Care Specialist – ONSITE at Scottsdale, AZ 85256
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.
Job Description
We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of Allstate since 2019.
What we do: Personal (digital and financial) Identity Protection, and Restoration. Our product is a proactive identity monitoring service that alerts our subscribers at the first sign of fraud and fully restores their identity if a breach occurs.
Call Center- Customer Care Specialist – ONSITE at Scottsdale, AZ 85256
Important note:
-
This is a full time Onsite opportunity. Our Contact center is in Dobson Rd, Scottsdale, AZ 85256, next to Top Golf and close to Talking Stick Resort
-
Workdays: 5 days per week that will include either Saturday or Sunday
-
Hourly pay: $ 22.11. Standard OT at 1.5 times and Holiday pay at 2.5 times base pay
-
Benefits: $80 monthly stipend, up to 20 days per year PTO, 9 national holidays medical /dental /vision with HRA/FSAs, and other perks.
ESSENTIAL FUNCTIONS AS OUR CUSTOMER CARE SPECIALIST:
-
Handle both inbound and outbound calls
-
Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues
-
Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.
-
Identify the next steps required for the subscriber through active listening and problem-solving skills.
-
Maintain strong company product and service; you get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety
Required Education/Skills and Experiences
-
High School Diploma or GED
-
You are local to Arizona and can commute to our office at 7350 N Dobson Rd #101, Scottsdale, AZ 85256 on a regular basis
-
2-3 years of customer care experience.
-
Ability to navigate multiple software applications
-
Availability to work a scheduled shift consistently
-
Strong formal oral and written communication skills and ability to communicate clearly
-
Highly adaptable and focused on self-development
-
High proficiency typing skills and computer comprehension
Preferred Experiences:
-
One plus year of call center experience
-
Experience working in fraud identification and resolution field
-
Live Chat experience
AIP2024
Skills
Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
Compensation
Compensation offered for this role is 17.98 – 26.16 per hour and is based on experience and qualifications.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint™, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.
Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen
Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location
Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.
Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.
AIP uses the E-Verify employment verification program.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.
Job Description
We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of Allstate since 2019.
What we do: Personal (digital and financial) Identity Protection, and Restoration. Our product is a proactive identity monitoring service that alerts our subscribers at the first sign of fraud and fully restores their identity if a breach occurs.
Call Center- Customer Care Specialist – ONSITE at Scottsdale, AZ 85256
Important note:
-
This is a full time Onsite opportunity. Our Contact center is in Dobson Rd, Scottsdale, AZ 85256, next to Top Golf and close to Talking Stick Resort
-
Workdays: 5 days per week that will include either Saturday or Sunday
-
Hourly pay: $ 22.11. Standard OT at 1.5 times and Holiday pay at 2.5 times base pay
-
Benefits: $80 monthly stipend, up to 20 days per year PTO, 9 national holidays medical /dental /vision with HRA/FSAs, and other perks.
ESSENTIAL FUNCTIONS AS OUR CUSTOMER CARE SPECIALIST:
-
Handle both inbound and outbound calls
-
Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues
-
Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.
-
Identify the next steps required for the subscriber through active listening and problem-solving skills.
-
Maintain strong company product and service; you get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety
Required Education/Skills and Experiences
-
High School Diploma or GED
-
You are local to Arizona and can commute to our office at 7350 N Dobson Rd #101, Scottsdale, AZ 85256 on a regular basis
-
2-3 years of customer care experience.
-
Ability to navigate multiple software applications
-
Availability to work a scheduled shift consistently
-
Strong formal oral and written communication skills and ability to communicate clearly
-
Highly adaptable and focused on self-development
-
High proficiency typing skills and computer comprehension
Preferred Experiences:
-
One plus year of call center experience
-
Experience working in fraud identification and resolution field
-
Live Chat experience
AIP2024
Skills
Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
Compensation
Compensation offered for this role is 17.98 – 26.16 per hour and is based on experience and qualifications.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint™, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.
Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen
Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location
Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.
Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.
AIP uses the E-Verify employment verification program.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.
Job Description
We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of Allstate since 2019.
What we do: Personal (digital and financial) Identity Protection, and Restoration. Our product is a proactive identity monitoring service that alerts our subscribers at the first sign of fraud and fully restores their identity if a breach occurs.
Call Center- Customer Care Specialist – ONSITE at Scottsdale, AZ 85256
Important note:
-
This is a full time Onsite opportunity. Our Contact center is in Dobson Rd, Scottsdale, AZ 85256, next to Top Golf and close to Talking Stick Resort
-
Workdays: 5 days per week that will include either Saturday or Sunday
-
Hourly pay: $ 22.11. Standard OT at 1.5 times and Holiday pay at 2.5 times base pay
-
Benefits: $80 monthly stipend, up to 20 days per year PTO, 9 national holidays medical /dental /vision with HRA/FSAs, and other perks.
ESSENTIAL FUNCTIONS AS OUR CUSTOMER CARE SPECIALIST:
-
Handle both inbound and outbound calls
-
Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues
-
Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.
-
Identify the next steps required for the subscriber through active listening and problem-solving skills.
-
Maintain strong company product and service; you get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety
Required Education/Skills and Experiences
-
High School Diploma or GED
-
You are local to Arizona and can commute to our office at 7350 N Dobson Rd #101, Scottsdale, AZ 85256 on a regular basis
-
2-3 years of customer care experience.
-
Ability to navigate multiple software applications
-
Availability to work a scheduled shift consistently
-
Strong formal oral and written communication skills and ability to communicate clearly
-
Highly adaptable and focused on self-development
-
High proficiency typing skills and computer comprehension
Preferred Experiences:
-
One plus year of call center experience
-
Experience working in fraud identification and resolution field
-
Live Chat experience
AIP2024
Skills
Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
Compensation
Compensation offered for this role is 17.98 – 26.16 per hour and is based on experience and qualifications.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint™, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.
Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen
Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location
Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.
Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.
AIP uses the E-Verify employment verification program.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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