Allstate
Service Desk Analyst (Hybrid)
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team
The ATSC Service Desk is the front line of support across Northern Ireland—empowering colleagues, enabling seamless operations, and delivering high-quality, outcome driven services.
Why Join the ATSC?
– Be part of a forward-thinking support centre driving change across Northern Ireland.
– Work with modern tools and processes that emphasize smart, efficient service delivery.
– Opportunities for ongoing training, development, and progression.
– A supportive culture focused on collaboration, ownership, and delivering value.
As a Service Desk Analyst, you will play a key role in ensuring users receive timely, effective, and professional support. This is more than just answering calls or chats, it’s about transforming issues into solutions and driving continuous improvement through insight, empathy, and ownership.
We’re seeking someone who:
– Thrives on helping people and resolving issues.
– Takes ownership and works with purpose.
– Values accuracy, consistency, and great customer experience.
– Enjoys learning and wants to grow within a dynamic support team.
If you bring energy, curiosity, and the drive to deliver exceptional outcomes, you’ll fit right in.
Please note: Typical hours are 1pm-9pm or 2pm-10pm, however, flexibility is required. Additionally, a rotational weekend shift on a Saturday/Sunday may be required.
Key responsibilities
-
Serve as the first point of contact for all IT related incidents and service requests across the ATSC.
-
Deliver outcome-based support, ensuring each interaction results in clear resolution, progress, or guidance.
-
Diagnose, triage, and resolve technical issues, escalating when appropriate.
-
Use ITSM tooling (e.g., Agility.ai / similar platforms) to log, manage, and track tickets accurately.
-
Prioritize and manage multiple open issues while maintaining high service quality.
-
Communicate effectively with users, translating technical issues into clear, friendly explanations.
-
Contribute to knowledge base updates and process improvements.
-
Support wider service delivery goals by collaborating with operational teams.
Essential Skills
-
All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
-
Minimum 1 years’ experience in an IT support or service desk environment
-
Proficient in using IT systems such as ServiceNow for ticketing or call/chat logging
-
Experience managing high volume of calls, chats or tickets
Desirable Skills
-
Familiarity with ITSM tools and service management frameworks (e.g., ITIL)
-
Knowledge of Microsoft Entra ID
Supervisory Responsibilities
This job does not have supervisory duties.
Job Posting End Date: Friday 20th February 2026 [11:59pm]
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We offer:
• A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts
• Access to world-class learning platforms and award-winning L&D
• Clear career paths, internal mobility, and a strong focus on growth
• A people-first culture with flexible working options
Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Statement on Fair Employment and Equal Opportunities
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team
The ATSC Service Desk is the front line of support across Northern Ireland—empowering colleagues, enabling seamless operations, and delivering high-quality, outcome driven services.
Why Join the ATSC?
– Be part of a forward-thinking support centre driving change across Northern Ireland.
– Work with modern tools and processes that emphasize smart, efficient service delivery.
– Opportunities for ongoing training, development, and progression.
– A supportive culture focused on collaboration, ownership, and delivering value.
As a Service Desk Analyst, you will play a key role in ensuring users receive timely, effective, and professional support. This is more than just answering calls or chats, it’s about transforming issues into solutions and driving continuous improvement through insight, empathy, and ownership.
We’re seeking someone who:
– Thrives on helping people and resolving issues.
– Takes ownership and works with purpose.
– Values accuracy, consistency, and great customer experience.
– Enjoys learning and wants to grow within a dynamic support team.
If you bring energy, curiosity, and the drive to deliver exceptional outcomes, you’ll fit right in.
Please note: Typical hours are 1pm-9pm or 2pm-10pm, however, flexibility is required. Additionally, a rotational weekend shift on a Saturday/Sunday may be required.
Key responsibilities
-
Serve as the first point of contact for all IT related incidents and service requests across the ATSC.
-
Deliver outcome-based support, ensuring each interaction results in clear resolution, progress, or guidance.
-
Diagnose, triage, and resolve technical issues, escalating when appropriate.
-
Use ITSM tooling (e.g., Agility.ai / similar platforms) to log, manage, and track tickets accurately.
-
Prioritize and manage multiple open issues while maintaining high service quality.
-
Communicate effectively with users, translating technical issues into clear, friendly explanations.
-
Contribute to knowledge base updates and process improvements.
-
Support wider service delivery goals by collaborating with operational teams.
Essential Skills
-
All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
-
Minimum 1 years’ experience in an IT support or service desk environment
-
Proficient in using IT systems such as ServiceNow for ticketing or call/chat logging
-
Experience managing high volume of calls, chats or tickets
Desirable Skills
-
Familiarity with ITSM tools and service management frameworks (e.g., ITIL)
-
Knowledge of Microsoft Entra ID
Supervisory Responsibilities
This job does not have supervisory duties.
Job Posting End Date: Friday 20th February 2026 [11:59pm]
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We offer:
• A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts
• Access to world-class learning platforms and award-winning L&D
• Clear career paths, internal mobility, and a strong focus on growth
• A people-first culture with flexible working options
Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Statement on Fair Employment and Equal Opportunities
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team
The ATSC Service Desk is the front line of support across Northern Ireland—empowering colleagues, enabling seamless operations, and delivering high-quality, outcome driven services.
Why Join the ATSC?
– Be part of a forward-thinking support centre driving change across Northern Ireland.
– Work with modern tools and processes that emphasize smart, efficient service delivery.
– Opportunities for ongoing training, development, and progression.
– A supportive culture focused on collaboration, ownership, and delivering value.
As a Service Desk Analyst, you will play a key role in ensuring users receive timely, effective, and professional support. This is more than just answering calls or chats, it’s about transforming issues into solutions and driving continuous improvement through insight, empathy, and ownership.
We’re seeking someone who:
– Thrives on helping people and resolving issues.
– Takes ownership and works with purpose.
– Values accuracy, consistency, and great customer experience.
– Enjoys learning and wants to grow within a dynamic support team.
If you bring energy, curiosity, and the drive to deliver exceptional outcomes, you’ll fit right in.
Please note: Typical hours are 1pm-9pm or 2pm-10pm, however, flexibility is required. Additionally, a rotational weekend shift on a Saturday/Sunday may be required.
Key responsibilities
-
Serve as the first point of contact for all IT related incidents and service requests across the ATSC.
-
Deliver outcome-based support, ensuring each interaction results in clear resolution, progress, or guidance.
-
Diagnose, triage, and resolve technical issues, escalating when appropriate.
-
Use ITSM tooling (e.g., Agility.ai / similar platforms) to log, manage, and track tickets accurately.
-
Prioritize and manage multiple open issues while maintaining high service quality.
-
Communicate effectively with users, translating technical issues into clear, friendly explanations.
-
Contribute to knowledge base updates and process improvements.
-
Support wider service delivery goals by collaborating with operational teams.
Essential Skills
-
All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
-
Minimum 1 years’ experience in an IT support or service desk environment
-
Proficient in using IT systems such as ServiceNow for ticketing or call/chat logging
-
Experience managing high volume of calls, chats or tickets
Desirable Skills
-
Familiarity with ITSM tools and service management frameworks (e.g., ITIL)
-
Knowledge of Microsoft Entra ID
Supervisory Responsibilities
This job does not have supervisory duties.
Job Posting End Date: Friday 20th February 2026 [11:59pm]
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We offer:
• A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts
• Access to world-class learning platforms and award-winning L&D
• Clear career paths, internal mobility, and a strong focus on growth
• A people-first culture with flexible working options
Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Statement on Fair Employment and Equal Opportunities
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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