Allstate
Billing Service Advisor (Broker Accounting)
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Remote
Hours: Ability to work flexible hours as required: 11AM to 7PM EST or 12PM to 8PM EST
Benefits to joining Allstate
-
Flexible Work Arrangements.
-
Employee discounts (15% on auto and property insurance, plus many other products and services).
-
Good Office program (receive up to $400 back after purchasing office equipment).
-
Student Loan Payment Matching Program for Government Student loans.
-
Comprehensive Retirement Savings Program with employer matched contributions.
-
Annual Wellness allowance to support employees with improving health and wellbeing.
-
Personal days.
-
Tuition Reimbursement.
-
Working within the community and giving back.
Job Description
The Billing Service Advisor (Broker Accounting) is accountable to resolve Broker billing and payment related service requests to support the achievement of Allstate Canada Group (ACG)’s short- and long-term Mission, Vision, and Strategic objectives. The Billing Service Advisor is responsible for receiving and responding to billing and payment requests to resolve customer billing account inquiries and premium payment related issues.
Accountabilities:
-
Respond to and resolve billing and payment inquiries across multiple channels (phone, email, chat, etc.), including escalations and higher-authority transactions.
-
Process policy and payment plan changes in alignment with established guidelines, escalating when necessary.
-
Deliver professional customer service to internal and external stakeholders while documenting detailed call notes and audit information.
-
Ensure adherence to quality, data control, regulatory, and telephone service standards.
-
Handle payment exceptions, fee waivers, policy reinstatements, and payment plan reviews in accordance with business rules.
-
Investigate and resolve complex payment issues, including stopped or reissued payments.
-
Monitor team performance metrics, maintain call logs, and identify workflow improvements to drive operational efficiency.
-
Provide peer training, mentoring, and lead team huddles to support team development and knowledge sharing.
-
Maintain compliance with regulatory and internal control requirements, support reporting, and escalate compliance risks or fraud concerns as needed.
Qualifications:
- Demonstrated intermediate-level PC and software skills are essential: i.e. Office 365
-
Demonstrated proficiency in billing and collection processes.
-
Strong verbal/written communication/interpersonal skills are required to represent a professional manner with internal and external customers
-
Ability to work in a high volume and faced paced team environment with changing priorities
-
Work independently and as a team player
-
Solid multi-tasking, time management and good organization skills
-
Strong interpersonal skills are required and the ability to always represent a professional manner
-
Analytical and critical thinking skills required
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-AV2
Skills
Billing, Customer Accounts, Customer Inquiries, Customer Service, Data Oriented, Detail-Oriented, Microsoft Office, Payment Handling, Process Improvement, Stakeholder Engagement
Compensation
Expected compensation for this role ranges from $ 41,000.00 – 62,225.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Remote
Hours: Ability to work flexible hours as required: 11AM to 7PM EST or 12PM to 8PM EST
Benefits to joining Allstate
-
Flexible Work Arrangements.
-
Employee discounts (15% on auto and property insurance, plus many other products and services).
-
Good Office program (receive up to $400 back after purchasing office equipment).
-
Student Loan Payment Matching Program for Government Student loans.
-
Comprehensive Retirement Savings Program with employer matched contributions.
-
Annual Wellness allowance to support employees with improving health and wellbeing.
-
Personal days.
-
Tuition Reimbursement.
-
Working within the community and giving back.
Job Description
The Billing Service Advisor (Broker Accounting) is accountable to resolve Broker billing and payment related service requests to support the achievement of Allstate Canada Group (ACG)’s short- and long-term Mission, Vision, and Strategic objectives. The Billing Service Advisor is responsible for receiving and responding to billing and payment requests to resolve customer billing account inquiries and premium payment related issues.
Accountabilities:
-
Respond to and resolve billing and payment inquiries across multiple channels (phone, email, chat, etc.), including escalations and higher-authority transactions.
-
Process policy and payment plan changes in alignment with established guidelines, escalating when necessary.
-
Deliver professional customer service to internal and external stakeholders while documenting detailed call notes and audit information.
-
Ensure adherence to quality, data control, regulatory, and telephone service standards.
-
Handle payment exceptions, fee waivers, policy reinstatements, and payment plan reviews in accordance with business rules.
-
Investigate and resolve complex payment issues, including stopped or reissued payments.
-
Monitor team performance metrics, maintain call logs, and identify workflow improvements to drive operational efficiency.
-
Provide peer training, mentoring, and lead team huddles to support team development and knowledge sharing.
-
Maintain compliance with regulatory and internal control requirements, support reporting, and escalate compliance risks or fraud concerns as needed.
Qualifications:
- Demonstrated intermediate-level PC and software skills are essential: i.e. Office 365
-
Demonstrated proficiency in billing and collection processes.
-
Strong verbal/written communication/interpersonal skills are required to represent a professional manner with internal and external customers
-
Ability to work in a high volume and faced paced team environment with changing priorities
-
Work independently and as a team player
-
Solid multi-tasking, time management and good organization skills
-
Strong interpersonal skills are required and the ability to always represent a professional manner
-
Analytical and critical thinking skills required
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-AV2
Skills
Billing, Customer Accounts, Customer Inquiries, Customer Service, Data Oriented, Detail-Oriented, Microsoft Office, Payment Handling, Process Improvement, Stakeholder Engagement
Compensation
Expected compensation for this role ranges from $ 41,000.00 – 62,225.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Remote
Hours: Ability to work flexible hours as required: 11AM to 7PM EST or 12PM to 8PM EST
Benefits to joining Allstate
-
Flexible Work Arrangements.
-
Employee discounts (15% on auto and property insurance, plus many other products and services).
-
Good Office program (receive up to $400 back after purchasing office equipment).
-
Student Loan Payment Matching Program for Government Student loans.
-
Comprehensive Retirement Savings Program with employer matched contributions.
-
Annual Wellness allowance to support employees with improving health and wellbeing.
-
Personal days.
-
Tuition Reimbursement.
-
Working within the community and giving back.
Job Description
The Billing Service Advisor (Broker Accounting) is accountable to resolve Broker billing and payment related service requests to support the achievement of Allstate Canada Group (ACG)’s short- and long-term Mission, Vision, and Strategic objectives. The Billing Service Advisor is responsible for receiving and responding to billing and payment requests to resolve customer billing account inquiries and premium payment related issues.
Accountabilities:
-
Respond to and resolve billing and payment inquiries across multiple channels (phone, email, chat, etc.), including escalations and higher-authority transactions.
-
Process policy and payment plan changes in alignment with established guidelines, escalating when necessary.
-
Deliver professional customer service to internal and external stakeholders while documenting detailed call notes and audit information.
-
Ensure adherence to quality, data control, regulatory, and telephone service standards.
-
Handle payment exceptions, fee waivers, policy reinstatements, and payment plan reviews in accordance with business rules.
-
Investigate and resolve complex payment issues, including stopped or reissued payments.
-
Monitor team performance metrics, maintain call logs, and identify workflow improvements to drive operational efficiency.
-
Provide peer training, mentoring, and lead team huddles to support team development and knowledge sharing.
-
Maintain compliance with regulatory and internal control requirements, support reporting, and escalate compliance risks or fraud concerns as needed.
Qualifications:
- Demonstrated intermediate-level PC and software skills are essential: i.e. Office 365
-
Demonstrated proficiency in billing and collection processes.
-
Strong verbal/written communication/interpersonal skills are required to represent a professional manner with internal and external customers
-
Ability to work in a high volume and faced paced team environment with changing priorities
-
Work independently and as a team player
-
Solid multi-tasking, time management and good organization skills
-
Strong interpersonal skills are required and the ability to always represent a professional manner
-
Analytical and critical thinking skills required
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-AV2
Skills
Billing, Customer Accounts, Customer Inquiries, Customer Service, Data Oriented, Detail-Oriented, Microsoft Office, Payment Handling, Process Improvement, Stakeholder Engagement
Compensation
Expected compensation for this role ranges from $ 41,000.00 – 62,225.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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