Home Job Search Inside Auto Claims Service Leader

Allstate

Inside Auto Claims Service Leader

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped commissions
Sell reputable products from Allstate and our family of brands

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This role is responsible for managing and motivating approximately 9 – 11 adjusters to achieve high levels of performance and execute required claim processes with expertise. This individual supports the implementation of operational initiatives that enable the achievement of Allstate’s business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads, provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention.

This position supports the Midwest Zone, candidates residing in the Midwest preferred.

Key Responsibilities

Consistently meets band level behaviors, production, quality and/or customer service goals.
Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs.
Manages and resolves escalated customer communications, concerns, conflicts, or issues.
Eliminates barriers that hinder business results.
Develops, maintains, and analyzes operational and statistical data used by claims employees and leadership teams.
Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision.
Proactively identifies and manages risk while eliminating barriers to help achieve business results.
Manages processes to ensure the delivery of compassionate service that is fast, fair, and easy.
Ensures adherence to empathetic and responsive customer service in all transactions.
Effectively coaches and provides development/career guidance for direct reports.

Notice of Licensing Requirement

As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
All required licenses will need to be obtained within 60 days of hire.
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.

Work Location

This position is a remote home-based role.
Your home office does not need to be near an Allstate office, but it does need to be in the United States.

Preferred Experience

Expertise in Liability and/or Casualty claim handling, with a strong understanding of industry standards and best practices.
Previous leadership experience, with the ability to effectively guide and develop a team, is highly desirable.
5 or more years of experience (Preferred)

Functional Skills

Leadership & Team Management: Proven ability to lead and develop a team. Experience with performance management, coaching, and workload oversight.
Customer Service Excellence: Strong customer orientation with a history of resolving escalated concerns empathetically and effectively. Commitment to customer satisfaction and retention.
Operational Performance: Experience implementing process improvements, managing KPIs, and using data to drive results. Skilled in removing operational barriers to improve efficiency and productivity.
Communication & Conflict Resolution: Excellent verbal and written communication skills. Proficient in managing sensitive conversations, resolving conflicts, and navigating high-stress situations professionally.
Strategic & Cross-Functional Collaboration: Skilled in aligning team goals with broader business objectives. Proven track record of building partnerships and influencing outcomes across departments.
Leadership & Team Development: Demonstrated ability to lead with a focus on growing and empowering talent. Skilled in performance management, coaching, and fostering a culture of continuous development and accountability.

Skills

Action Planning, Claims Resolution, Coaching, Collaboration, Conflict Management, Leadership, Management Reporting, Problem Solving, Relationship Building, Resourcefulness, Results-Oriented Leadership, Strategic Thinking, Team Development, Team Management

Compensation

Compensation offered for this role is 80,000.00 – 136,625.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This role is responsible for managing and motivating approximately 9 – 11 adjusters to achieve high levels of performance and execute required claim processes with expertise. This individual supports the implementation of operational initiatives that enable the achievement of Allstate’s business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads, provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention.

This position supports the Midwest Zone, candidates residing in the Midwest preferred.

Key Responsibilities

Consistently meets band level behaviors, production, quality and/or customer service goals.
Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs.
Manages and resolves escalated customer communications, concerns, conflicts, or issues.
Eliminates barriers that hinder business results.
Develops, maintains, and analyzes operational and statistical data used by claims employees and leadership teams.
Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision.
Proactively identifies and manages risk while eliminating barriers to help achieve business results.
Manages processes to ensure the delivery of compassionate service that is fast, fair, and easy.
Ensures adherence to empathetic and responsive customer service in all transactions.
Effectively coaches and provides development/career guidance for direct reports.

Notice of Licensing Requirement

As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
All required licenses will need to be obtained within 60 days of hire.
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.

Work Location

This position is a remote home-based role.
Your home office does not need to be near an Allstate office, but it does need to be in the United States.

Preferred Experience

Expertise in Liability and/or Casualty claim handling, with a strong understanding of industry standards and best practices.
Previous leadership experience, with the ability to effectively guide and develop a team, is highly desirable.
5 or more years of experience (Preferred)

Functional Skills

Leadership & Team Management: Proven ability to lead and develop a team. Experience with performance management, coaching, and workload oversight.
Customer Service Excellence: Strong customer orientation with a history of resolving escalated concerns empathetically and effectively. Commitment to customer satisfaction and retention.
Operational Performance: Experience implementing process improvements, managing KPIs, and using data to drive results. Skilled in removing operational barriers to improve efficiency and productivity.
Communication & Conflict Resolution: Excellent verbal and written communication skills. Proficient in managing sensitive conversations, resolving conflicts, and navigating high-stress situations professionally.
Strategic & Cross-Functional Collaboration: Skilled in aligning team goals with broader business objectives. Proven track record of building partnerships and influencing outcomes across departments.
Leadership & Team Development: Demonstrated ability to lead with a focus on growing and empowering talent. Skilled in performance management, coaching, and fostering a culture of continuous development and accountability.