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Allstate

Vice President Casualty Claims Delivery

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped performance-based incentives
Sell reputable products from Allstate and our family of brands

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This Vice President Casualty Claims Delivery role was established to address increasing claim complexity and severity by introducing dedicated senior leadership focused on execution, performance, and outcomes across Casualty. The role provides clear ownership of high-severity and high-cost segments, ensuring accountability for loss cost performance, severity management, and expense control. Responsible for end-to-end delivery and operational performance, the Vice President Casualty Claims Delivery drives consistency in claim execution, reinforces escalation discipline, and ensures adherence to established claim handling standards. Ultimately, this position is designed to strengthen accountability for financial results, improve consistency and predictability in claim outcomes, and enhance operational rigor and control.

As an Officer, you won’t just deliver results – you drive our culture and shared purpose. At Allstate, we value in person connected experiences not just with your team but also other Allstaters. This may require travel within your local area or to one of our offices on a regular basis.

Key Responsibilities:

Lead a large geographically dispersed Claims organization.
Drive results through continuous improvement, portfolio management, product implementation, prioritization and incremental technology budget oversight and contract support.
Achieve income target by leading execution of strategy and processes to manage severity for their territory and increasing deployable capital by achieving claims expense ratio targets.
Collaborate with senior leaders across the organization to drive efficiencies to achieve targeted growth of the business by exceeding country-wide customer satisfaction goals and extending claim technology strategies to support growth.
Point of contact for line of business to SVP providing counsel in making strategic plans to ensure efficiency and productivity.
Create and execute a sound talent development strategy for claims anticipating changing business circumstances.
Motivate and provide leadership to team members and ensure the proper allocation of employees to the highest priority deliverables; ensure employees have the appropriate structure, tools, resources, required to perform their job at the highest levels.
Ensure the development of a diverse pool of talent to meet current and future organizational needs.
Create an environment that values diverse backgrounds and perspectives where people work together effectively.

Supervisory Responsibilities

This job does have supervisory duties.

Experience and Education

A minimum of 10 years of demonstrated increasing levels of responsibility and achievement in Claims, Finance, Operations, and/or Project Management leadership roles.
Extensive experience leading large cross-functional teams; exceptional project management skills.
4 years Bachelors Degree (Strongly Preferred)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills and Capabilities

People Leadership & Talent Development: Track record of building, developing, and leading high‑performing large organizations; establishes clear decision rights, accountability, and operating cadence while developing future leaders and succession pipelines.
Financial Acumen: Demonstrates strong financial acumen with the ability to interpret complex financial data, assess business performance, and translate insights into actionable strategies that drive profitability and informed decision-making.
Operational Expertise: Brings strong operational expertise, with a proven ability to optimize processes, drive execution against strategic priorities, and deliver consistent, high-quality results across complex business environments.
Regional Execution & Results Orientation: Ability to translate enterprise strategy into disciplined regional execution, balancing local market needs with standardized operating models to achieve measurable results.
Innovation & Process Orientation: Natural business process innovator with strong learning agility and a continuous‑improvement mindset.
Influence: Proven capability to successfully influence decision-makers and collaborators at all levels – upward, downward, and laterally. Able to build alignment, negotiate effectively, and drive outcomes without relying solely on positional authority.
Change Leadership: Proven ability to lead large, multi‑location teams through significant change, including business transformations, systems implementations, and organizational integrations.
Organizational Agility & Navigation: Effectively navigates complex organizational structures, building strong cross-functional relationships and influencing across multiple layers. Demonstrates the ability to operate with clarity and confidence in matrixed environments, ensuring alignment and progress amid complexity.

Certificates, Licenses, Registrations

Has and maintains all appropriate licenses and registrations for the role per state requirements, if applicable.

Skills

Casualty Management, Change Leadership, Financial Acumen, Innovation, Operational Excellence, People Leadership

Compensation

Compensation offered for this role is 266,800.00 – 317,875.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This Vice President Casualty Claims Delivery role was established to address increasing claim complexity and severity by introducing dedicated senior leadership focused on execution, performance, and outcomes across Casualty. The role provides clear ownership of high-severity and high-cost segments, ensuring accountability for loss cost performance, severity management, and expense control. Responsible for end-to-end delivery and operational performance, the Vice President Casualty Claims Delivery drives consistency in claim execution, reinforces escalation discipline, and ensures adherence to established claim handling standards. Ultimately, this position is designed to strengthen accountability for financial results, improve consistency and predictability in claim outcomes, and enhance operational rigor and control.

As an Officer, you won’t just deliver results – you drive our culture and shared purpose. At Allstate, we value in person connected experiences not just with your team but also other Allstaters. This may require travel within your local area or to one of our offices on a regular basis.

Key Responsibilities:

Lead a large geographically dispersed Claims organization.
Drive results through continuous improvement, portfolio management, product implementation, prioritization and incremental technology budget oversight and contract support.
Achieve income target by leading execution of strategy and processes to manage severity for their territory and increasing deployable capital by achieving claims expense ratio targets.
Collaborate with senior leaders across the organization to drive efficiencies to achieve targeted growth of the business by exceeding country-wide customer satisfaction goals and extending claim technology strategies to support growth.
Point of contact for line of business to SVP providing counsel in making strategic plans to ensure efficiency and productivity.
Create and execute a sound talent development strategy for claims anticipating changing business circumstances.
Motivate and provide leadership to team members and ensure the proper allocation of employees to the highest priority deliverables; ensure employees have the appropriate structure, tools, resources, required to perform their job at the highest levels.
Ensure the development of a diverse pool of talent to meet current and future organizational needs.
Create an environment that values diverse backgrounds and perspectives where people work together effectively.

Supervisory Responsibilities

This job does have supervisory duties.

Experience and Education

A minimum of 10 years of demonstrated increasing levels of responsibility and achievement in Claims, Finance, Operations, and/or Project Management leadership roles.
Extensive experience leading large cross-functional teams; exceptional project management skills.
4 years Bachelors Degree (Strongly Preferred)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills and Capabilities

People Leadership & Talent Development: Track record of building, developing, and leading high‑performing large organizations; establishes clear decision rights, accountability, and operating cadence while developing future leaders and succession pipelines.
Financial Acumen: Demonstrates strong financial acumen with the ability to interpret complex financial data, assess business performance, and translate insights into actionable strategies that drive profitability and informed decision-making.
Operational Expertise: Brings strong operational expertise, with a proven ability to optimize processes, drive execution against strategic priorities, and deliver consistent, high-quality results across complex business environments.
Regional Execution & Results Orientation: Ability to translate enterprise strategy into disciplined regional execution, balancing local market needs with standardized operating models to achieve measurable results.
Innovation & Process Orientation: Natural business process innovator with strong learning agility and a continuous‑improvement mindset.
Influence: Proven capability to successfully influence decision-makers and collaborators at all levels – upward, downward, and laterally. Able to build alignment, negotiate effectively, and drive outcomes without relying solely on positional authority.
Change Leadership: Proven ability to lead large, multi‑location teams through significant change, including business transformations, systems implementations, and organizational integrations.
Organizational Agility & Navigation: Effectively navigates complex organizational structures, building strong cross-functional relationships and influencing across multiple layers. Demonstrates the ability to operate with clarity and confidence in matrixed environments, ensuring alignment and progress amid complexity.