Allstate
Property Claim Service Leader – Long Island City, NY
US – Long Island City, NY
Department: Claims
Job # : 755772-en_US
Posted on March 26, 2024
Role overview
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
A Day in the Life of a Property Claim Service Leader:
- Empower staff to empathically meet the needs of their customers by providing them exceptional customer service their claims process
- Celebrate accomplishments upon review of customer stat reviews and develop action plans when needed
- Provide a helpful working environment to employees and encourage the understanding around business unit objectives, results, and processes
- Support continuous development to assist the employee in pursuing their career goals
- Lead staff effectively using various performance management techniques including checkpoints and goal setting
- Quickly assess, address demand and capacity and pivot hourly to drive team results and meet customer expectations
- Make quick, confident decisions and re-evaluate as new information comes in
- Follow company, state, and federal compliance rules and regulations while ensuring compliance across business unit
- Address training needs in business unit and provide coaching and mentoring continuously
- Problem solving and contributing to team goals by sharing ideas and opinions
- Calibrate and partner with other leaders within the organization to drive results and move claims to closure
- Flexibility to work in a variety of environments – independently, within a team, face-to-face, and virtually
- This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.
Preferred Qualifications:
- Reside within the Long Island City, NY area
- Have 2+ years prior experience using Xactimate estimating software
- Have prior experience working in or leading a group of staff in property
- Can work on complex assignments and apply analytical problem solving methods
- Are skilled in negotiations and/or arbitrations and can teach others
- Work in continuously improving processes and procedures and encourage the same with your staff
- Value providing an effortless customer service experience
- Are organized and able to multi-task in a fast-paced environment
- Are known for being organized and accountable
- Are known for clear and professional communication – both written and verbal
- Have a bachelor’s degree and/or prior leadership experience
- Being bilingual and/or having prior military experience is a plus
Schedule and Location:
- During Training: Hybrid Employee
- Work from Home: Monday and Friday
- Work in Office: Tuesday – Thursday
- Queens, NY (Long Island City)
- After Training: Remote Employee
- Monday through Friday with occasional weekend duty
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $90,000 – $130,000 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
#LI-AK2
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Who we are
Allstate has been protecting families and their belongings for over 90 years. As the Good Hands company, we offer affordable, simple and connected coverage to our customers. Today, were expanding our product offerings to continue our mission of protecting people from life’s uncertainties.
Who we are
Allstate has been protecting families and their belongings for over 90 years. As the Good Hands company, we offer affordable, simple and connected coverage to our customers. Today, were expanding our product offerings to continue our mission of protecting people from life’s uncertainties.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
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