Allstate
Claims Training & Development Facilitator – Accident Benefits
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
The Claims Training and Development Facilitator is accountable for providing education for our Claims employees to learn and develop the required knowledge and skills to be successful Trusted Claim Advisors. In this role, you will provide consulting and facilitation for all claims units throughout Canada when required.
This position is also responsible for the design, delivery and evaluation of online training resources, task/procedural documentation, classroom training and organizational development initiatives.
Role Designation: Remote
Key Responsibilities
- Facilitation / Development:
- Facilitate instructor led (ILT) and virtual led training (VLT) for new and existing employees utilizing adult learning methodologies.
- Facilitate topics in line with Leader’s Guide that lead to effective performance outcomes
- Demonstrate effective facilitation skills so learners retain content and transfer skills on the job.
- Demonstrate passion and enthusiasm to maintain a learning environment that encourage learner participation and engagement.
- Assist in development and maintenance of training content as required.
- Monitor learner progress:
- Identify gaps in learner performance based on observation and assessments.
- Communicate issues and performance gaps to learner’s manager.
- Mentors junior teammates
- Evaluation:
- Evaluate feedback and update training material on an ongoing basis as required.
- Make recommendations for enhancements to content.
- Identify and share ways to continuously improve the programs’ effectiveness.
- Evaluates the effectiveness of training resources providing recommendations for improvement
- Consultation:
- Build relationships and consult with Claim Managers and Quality and Compliance team to understand learning gaps and provide solutions.
- Consults with various AORs to identify current operating procedures and clarify targeted objectives for training resources
- Co-ordinate training programs:
- Provide administrative support to co-ordinate delivery of training courses and programs.
- • Develops and implements certification programming including testing and validation for performance initiatives
- Project Work:
- Work with Instructional Designers to provide guidance and consultation for design and development of new programs.
- Create small to medium learning solutions (e.g., job aids, presentations) to support team project goals.
- Conducts organizational development initiatives designed to enhance staff performance and organizational efficiencies.
Experience
- Post-secondary education or equivalent work experience with a focus on Adult Education
- Minimum 3 years’ experience in handling Accident Benefits claims
- Consistently demonstrate Leadership and ACG Behaviours
- Working knowledge with internal Allstate applications (Assistplus, ClaimsCenter, PLUS, etc.)
- Strong organizational skills, time management with the ability to work in an agile environment and coordinate efficiently and effectively.
- Excellent presentation skills, with the ability to present articulately and confidently.
- Ability to adapt positively to constantly changing environment and willing to adopt new practices.
- Strong consulting, oral and verbal communication skills
- Proficient in Outlook/PowerPoint/Word/Excel/Forms
- Applied knowledge of learning software is an asset (i.e. MS Teams, SharePoint, Workday, Degreed, Kahoot)
- Able to self-motivate, work independently and collaboratively.
- Handle challenges and devise solutions.
- Bilingual in French is an asset.
All internal applicants will be considered, however, only those that meet the qualifications for the role will be contacted.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
The Claims Training and Development Facilitator is accountable for providing education for our Claims employees to learn and develop the required knowledge and skills to be successful Trusted Claim Advisors. In this role, you will provide consulting and facilitation for all claims units throughout Canada when required.
This position is also responsible for the design, delivery and evaluation of online training resources, task/procedural documentation, classroom training and organizational development initiatives.
Role Designation: Remote
Key Responsibilities
- Facilitation / Development:
- Facilitate instructor led (ILT) and virtual led training (VLT) for new and existing employees utilizing adult learning methodologies.
- Facilitate topics in line with Leader’s Guide that lead to effective performance outcomes
- Demonstrate effective facilitation skills so learners retain content and transfer skills on the job.
- Demonstrate passion and enthusiasm to maintain a learning environment that encourage learner participation and engagement.
- Assist in development and maintenance of training content as required.
- Monitor learner progress:
- Identify gaps in learner performance based on observation and assessments.
- Communicate issues and performance gaps to learner’s manager.
- Mentors junior teammates
- Evaluation:
- Evaluate feedback and update training material on an ongoing basis as required.
- Make recommendations for enhancements to content.
- Identify and share ways to continuously improve the programs’ effectiveness.
- Evaluates the effectiveness of training resources providing recommendations for improvement
- Consultation:
- Build relationships and consult with Claim Managers and Quality and Compliance team to understand learning gaps and provide solutions.
- Consults with various AORs to identify current operating procedures and clarify targeted objectives for training resources
- Co-ordinate training programs:
- Provide administrative support to co-ordinate delivery of training courses and programs.
- • Develops and implements certification programming including testing and validation for performance initiatives
- Project Work:
- Work with Instructional Designers to provide guidance and consultation for design and development of new programs.
- Create small to medium learning solutions (e.g., job aids, presentations) to support team project goals.
- Conducts organizational development initiatives designed to enhance staff performance and organizational efficiencies.
Experience
- Post-secondary education or equivalent work experience with a focus on Adult Education
- Minimum 3 years’ experience in handling Accident Benefits claims
- Consistently demonstrate Leadership and ACG Behaviours
- Working knowledge with internal Allstate applications (Assistplus, ClaimsCenter, PLUS, etc.)
- Strong organizational skills, time management with the ability to work in an agile environment and coordinate efficiently and effectively.
- Excellent presentation skills, with the ability to present articulately and confidently.
- Ability to adapt positively to constantly changing environment and willing to adopt new practices.
- Strong consulting, oral and verbal communication skills
- Proficient in Outlook/PowerPoint/Word/Excel/Forms
- Applied knowledge of learning software is an asset (i.e. MS Teams, SharePoint, Workday, Degreed, Kahoot)
- Able to self-motivate, work independently and collaboratively.
- Handle challenges and devise solutions.
- Bilingual in French is an asset.
All internal applicants will be considered, however, only those that meet the qualifications for the role will be contacted.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
The Claims Training and Development Facilitator is accountable for providing education for our Claims employees to learn and develop the required knowledge and skills to be successful Trusted Claim Advisors. In this role, you will provide consulting and facilitation for all claims units throughout Canada when required.
This position is also responsible for the design, delivery and evaluation of online training resources, task/procedural documentation, classroom training and organizational development initiatives.
Role Designation: Remote
Key Responsibilities
- Facilitation / Development:
- Facilitate instructor led (ILT) and virtual led training (VLT) for new and existing employees utilizing adult learning methodologies.
- Facilitate topics in line with Leader’s Guide that lead to effective performance outcomes
- Demonstrate effective facilitation skills so learners retain content and transfer skills on the job.
- Demonstrate passion and enthusiasm to maintain a learning environment that encourage learner participation and engagement.
- Assist in development and maintenance of training content as required.
- Monitor learner progress:
- Identify gaps in learner performance based on observation and assessments.
- Communicate issues and performance gaps to learner’s manager.
- Mentors junior teammates
- Evaluation:
- Evaluate feedback and update training material on an ongoing basis as required.
- Make recommendations for enhancements to content.
- Identify and share ways to continuously improve the programs’ effectiveness.
- Evaluates the effectiveness of training resources providing recommendations for improvement
- Consultation:
- Build relationships and consult with Claim Managers and Quality and Compliance team to understand learning gaps and provide solutions.
- Consults with various AORs to identify current operating procedures and clarify targeted objectives for training resources
- Co-ordinate training programs:
- Provide administrative support to co-ordinate delivery of training courses and programs.
- • Develops and implements certification programming including testing and validation for performance initiatives
- Project Work:
- Work with Instructional Designers to provide guidance and consultation for design and development of new programs.
- Create small to medium learning solutions (e.g., job aids, presentations) to support team project goals.
- Conducts organizational development initiatives designed to enhance staff performance and organizational efficiencies.
Experience
- Post-secondary education or equivalent work experience with a focus on Adult Education
- Minimum 3 years’ experience in handling Accident Benefits claims
- Consistently demonstrate Leadership and ACG Behaviours
- Working knowledge with internal Allstate applications (Assistplus, ClaimsCenter, PLUS, etc.)
- Strong organizational skills, time management with the ability to work in an agile environment and coordinate efficiently and effectively.
- Excellent presentation skills, with the ability to present articulately and confidently.
- Ability to adapt positively to constantly changing environment and willing to adopt new practices.
- Strong consulting, oral and verbal communication skills
- Proficient in Outlook/PowerPoint/Word/Excel/Forms
- Applied knowledge of learning software is an asset (i.e. MS Teams, SharePoint, Workday, Degreed, Kahoot)
- Able to self-motivate, work independently and collaboratively.
- Handle challenges and devise solutions.
- Bilingual in French is an asset.
All internal applicants will be considered, however, only those that meet the qualifications for the role will be contacted.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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