Allstate
CAT Coordinated Claims Service Leader
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The CAT Coordinated Claims Service Leader is responsible for serving as an integral member of the Claims Service Area (CSA) staff to assist in operations and coordination of CSA level oversight and activities including customer satisfaction, loss management and expense management objectives. Acts as CSA liaison with Home Office, CSA leaders and field employees. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual provides mentoring and coaching to the team.
A day in the life of a CAT Coordinated Claims Service Leader:
- Customer-Centric Leadership: Empowers staff to provide exceptional, empathetic customer service throughout the claims process, ensuring a seamless experience.
- Coaching & Development: Leads, mentors, and supports continuous employee growth through goal setting, performance management, training, and career development initiatives.
- Performance & Process Management: Monitors demand and capacity in real-time, making quick, data-driven decisions to optimize team performance and meet customer expectations.
- Recognition & Engagement: Celebrates accomplishments through customer satisfaction reviews and develops action plans to address improvement areas.
- Compliance & Risk Management: Ensures adherence to company, state, and federal regulations, proactively managing risk while eliminating barriers to business success.
- Strategic Decision-Making: Makes quick, confident decisions, adjusting as new information emerges to drive results.
- Operational Excellence: Analyzes and maintains operational and statistical data to support Market Claim Office (MCO) and Claims Service Area (CSA) teams.
- Issue Resolution & Escalation Handling: Addresses customer concerns, conflicts, and escalations, ensuring positive and timely resolutions.
- Collaboration & Leadership: Partners with other leaders to calibrate performance, drive results, and facilitate claims closure efficiently.
- Flexible Work Environment: Adapts to various working conditions, thriving independently, in teams, and in both virtual and face-to-face environments.
You're a great match for this role if you:
- Preferred Experience: 5 years in property claims.
- Leadership experience is a plus.
- Experience leading a property team is a plus.
- At least 5 years of experience using Xactimate estimating software preferred.
- Experience handling ALE (additional living expenses), contents and structure preferred.
- Experience handling home office referrals preferred.
- Strong analytical and critical thinking skills to handle complex assignments and solve problems effectively.
- Skilled in negotiation and arbitration, with the ability to mentor others.
- Dedicated to continuous process improvement and fostering innovation within the team.
- Committed to delivering exceptional customer service with an effortless experience.
- Bachelor’s degree and/or prior leadership experience preferred.
- Empathetic, positive, and self-motivated, with strong communication and problem-solving abilities.
- Highly adaptable to various challenges and environments.
- Strong written and verbal communication skills.
- Able to make quick, sound decisions under pressure.
- Effective multitasker, managing priorities efficiently.
- Proactive and solutions-oriented, taking initiative to address challenges independently.
- Flexible and capable of shifting focus seamlessly to meet evolving business needs.
Schedule & Hiring Locations:
- Work Schedule: 5/2 Schedule, with rotational weekends
- Location: Fully remote role
- Not Eligible for Residents of: California, Alaska, Hawaii, Washington, or Puerto Rico
Notice of Licensing Requirement:
- As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Skills
Coaching, Collaboration, Communication, Empathy, Leadership, Problem Solving, Property Claims, Xactimate
Compensation
Compensation offered for this role is $76,200.00 – 134,550.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The CAT Coordinated Claims Service Leader is responsible for serving as an integral member of the Claims Service Area (CSA) staff to assist in operations and coordination of CSA level oversight and activities including customer satisfaction, loss management and expense management objectives. Acts as CSA liaison with Home Office, CSA leaders and field employees. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual provides mentoring and coaching to the team.
A day in the life of a CAT Coordinated Claims Service Leader:
- Customer-Centric Leadership: Empowers staff to provide exceptional, empathetic customer service throughout the claims process, ensuring a seamless experience.
- Coaching & Development: Leads, mentors, and supports continuous employee growth through goal setting, performance management, training, and career development initiatives.
- Performance & Process Management: Monitors demand and capacity in real-time, making quick, data-driven decisions to optimize team performance and meet customer expectations.
- Recognition & Engagement: Celebrates accomplishments through customer satisfaction reviews and develops action plans to address improvement areas.
- Compliance & Risk Management: Ensures adherence to company, state, and federal regulations, proactively managing risk while eliminating barriers to business success.
- Strategic Decision-Making: Makes quick, confident decisions, adjusting as new information emerges to drive results.
- Operational Excellence: Analyzes and maintains operational and statistical data to support Market Claim Office (MCO) and Claims Service Area (CSA) teams.
- Issue Resolution & Escalation Handling: Addresses customer concerns, conflicts, and escalations, ensuring positive and timely resolutions.
- Collaboration & Leadership: Partners with other leaders to calibrate performance, drive results, and facilitate claims closure efficiently.
- Flexible Work Environment: Adapts to various working conditions, thriving independently, in teams, and in both virtual and face-to-face environments.
You're a great match for this role if you:
- Preferred Experience: 5 years in property claims.
- Leadership experience is a plus.
- Experience leading a property team is a plus.
- At least 5 years of experience using Xactimate estimating software preferred.
- Experience handling ALE (additional living expenses), contents and structure preferred.
- Experience handling home office referrals preferred.
- Strong analytical and critical thinking skills to handle complex assignments and solve problems effectively.
- Skilled in negotiation and arbitration, with the ability to mentor others.
- Dedicated to continuous process improvement and fostering innovation within the team.
- Committed to delivering exceptional customer service with an effortless experience.
- Bachelor’s degree and/or prior leadership experience preferred.
- Empathetic, positive, and self-motivated, with strong communication and problem-solving abilities.
- Highly adaptable to various challenges and environments.
- Strong written and verbal communication skills.
- Able to make quick, sound decisions under pressure.
- Effective multitasker, managing priorities efficiently.
- Proactive and solutions-oriented, taking initiative to address challenges independently.
- Flexible and capable of shifting focus seamlessly to meet evolving business needs.
Schedule & Hiring Locations:
- Work Schedule: 5/2 Schedule, with rotational weekends
- Location: Fully remote role
- Not Eligible for Residents of: California, Alaska, Hawaii, Washington, or Puerto Rico
Notice of Licensing Requirement:
- As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Skills
Coaching, Collaboration, Communication, Empathy, Leadership, Problem Solving, Property Claims, Xactimate
Compensation
Compensation offered for this role is $76,200.00 – 134,550.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The CAT Coordinated Claims Service Leader is responsible for serving as an integral member of the Claims Service Area (CSA) staff to assist in operations and coordination of CSA level oversight and activities including customer satisfaction, loss management and expense management objectives. Acts as CSA liaison with Home Office, CSA leaders and field employees. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual provides mentoring and coaching to the team.
A day in the life of a CAT Coordinated Claims Service Leader:
- Customer-Centric Leadership: Empowers staff to provide exceptional, empathetic customer service throughout the claims process, ensuring a seamless experience.
- Coaching & Development: Leads, mentors, and supports continuous employee growth through goal setting, performance management, training, and career development initiatives.
- Performance & Process Management: Monitors demand and capacity in real-time, making quick, data-driven decisions to optimize team performance and meet customer expectations.
- Recognition & Engagement: Celebrates accomplishments through customer satisfaction reviews and develops action plans to address improvement areas.
- Compliance & Risk Management: Ensures adherence to company, state, and federal regulations, proactively managing risk while eliminating barriers to business success.
- Strategic Decision-Making: Makes quick, confident decisions, adjusting as new information emerges to drive results.
- Operational Excellence: Analyzes and maintains operational and statistical data to support Market Claim Office (MCO) and Claims Service Area (CSA) teams.
- Issue Resolution & Escalation Handling: Addresses customer concerns, conflicts, and escalations, ensuring positive and timely resolutions.
- Collaboration & Leadership: Partners with other leaders to calibrate performance, drive results, and facilitate claims closure efficiently.
- Flexible Work Environment: Adapts to various working conditions, thriving independently, in teams, and in both virtual and face-to-face environments.
You're a great match for this role if you:
- Preferred Experience: 5 years in property claims.
- Leadership experience is a plus.
- Experience leading a property team is a plus.
- At least 5 years of experience using Xactimate estimating software preferred.
- Experience handling ALE (additional living expenses), contents and structure preferred.
- Experience handling home office referrals preferred.
- Strong analytical and critical thinking skills to handle complex assignments and solve problems effectively.
- Skilled in negotiation and arbitration, with the ability to mentor others.
- Dedicated to continuous process improvement and fostering innovation within the team.
- Committed to delivering exceptional customer service with an effortless experience.
- Bachelor’s degree and/or prior leadership experience preferred.
- Empathetic, positive, and self-motivated, with strong communication and problem-solving abilities.
- Highly adaptable to various challenges and environments.
- Strong written and verbal communication skills.
- Able to make quick, sound decisions under pressure.
- Effective multitasker, managing priorities efficiently.
- Proactive and solutions-oriented, taking initiative to address challenges independently.
- Flexible and capable of shifting focus seamlessly to meet evolving business needs.
Schedule & Hiring Locations:
- Work Schedule: 5/2 Schedule, with rotational weekends
- Location: Fully remote role
- Not Eligible for Residents of: California, Alaska, Hawaii, Washington, or Puerto Rico
Notice of Licensing Requirement:
- As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Skills
Coaching, Collaboration, Communication, Empathy, Leadership, Problem Solving, Property Claims, Xactimate
Compensation
Compensation offered for this role is $76,200.00 – 134,550.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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