Allstate
Customer Experience Apprentice
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position is only open to candidates currently pursuing their associates degree from a community college or trade school. Those currently pursuing their bachelors degree or higher will not be considered for this role.
This role will be located in Charlotte, NC.
Early Career Apprentice Program
Want to work in your field and train on the job? Join our 12–24-month apprentice program! You will earn and learn on the job, receive career guidance and mentorship, all while attending school. Allstate will also provide tuition assistance and hands-on training in customer service and claims processing.
Personal Property & Liability – Customer Experience Apprentice
Your role as a Customer Experience Apprentice will expose you to the fast-paced world of insurance claims and customer support. Through hands-on work, you will gain valuable experience in assisting customers, investigating inquiries, and supporting business operations. If you enjoy problem-solving, working with people, and making a meaningful impact, apply for this exciting opportunity!
Apprenticeship Role:
- Customer Experience Apprentice
Our apprentice program is designed to prepare you for future careers in customer service, claims processing, and business operations at Allstate.
Location: Charlotte, NC.
Start Date: August 2025
Job Qualifications
Education:
- Pursuing an Associate’s Degree in Business, Communications, Risk Management, or other relevant fields preferred.
- Candidates with strong customer service and problem-solving skills are encouraged to apply.
Work Authorization:
- Applicants must be currently authorized to work in the United States on a full-time basis.
Core Skills:
- Strong communication skills—ability to interact professionally with internal and external customers.
- Problem-solving mindset—ability to assess and resolve customer inquiries efficiently.
- Organizational skills—ability to manage multiple tasks and prioritize effectively.
- Adaptability—comfortable working in a fast-paced environment and handling various customer needs.
- Basic technical proficiency—experience with Microsoft Office and ability to learn new systems.
Customer Experience Apprentice Responsibilities:
As an apprentice in this role, you’ll play a key part in supporting customers and business operations. You’ll:
- Assist internal and external customers with inquiries related to insurance claims and policy information.
- Investigate and resolve customer requests of basic complexity under general supervision.
- Maintain and report daily work conditions based on business unit needs.
- Identify and escalate system and/or policy issues as needed.
- Support system and application testing to improve efficiency and user experience.
- Receive and respond to written and verbal communication from internal and external business partners.
Compensation: As an Apprentice, you will work part-time, ranging from 20 to 40 hours per week, with an hourly pay rate between $18.50/hr. Benefits are also available.
Skills
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position is only open to candidates currently pursuing their associates degree from a community college or trade school. Those currently pursuing their bachelors degree or higher will not be considered for this role.
This role will be located in Charlotte, NC.
Early Career Apprentice Program
Want to work in your field and train on the job? Join our 12–24-month apprentice program! You will earn and learn on the job, receive career guidance and mentorship, all while attending school. Allstate will also provide tuition assistance and hands-on training in customer service and claims processing.
Personal Property & Liability – Customer Experience Apprentice
Your role as a Customer Experience Apprentice will expose you to the fast-paced world of insurance claims and customer support. Through hands-on work, you will gain valuable experience in assisting customers, investigating inquiries, and supporting business operations. If you enjoy problem-solving, working with people, and making a meaningful impact, apply for this exciting opportunity!
Apprenticeship Role:
- Customer Experience Apprentice
Our apprentice program is designed to prepare you for future careers in customer service, claims processing, and business operations at Allstate.
Location: Charlotte, NC.
Start Date: August 2025
Job Qualifications
Education:
- Pursuing an Associate’s Degree in Business, Communications, Risk Management, or other relevant fields preferred.
- Candidates with strong customer service and problem-solving skills are encouraged to apply.
Work Authorization:
- Applicants must be currently authorized to work in the United States on a full-time basis.
Core Skills:
- Strong communication skills—ability to interact professionally with internal and external customers.
- Problem-solving mindset—ability to assess and resolve customer inquiries efficiently.
- Organizational skills—ability to manage multiple tasks and prioritize effectively.
- Adaptability—comfortable working in a fast-paced environment and handling various customer needs.
- Basic technical proficiency—experience with Microsoft Office and ability to learn new systems.
Customer Experience Apprentice Responsibilities:
As an apprentice in this role, you’ll play a key part in supporting customers and business operations. You’ll:
- Assist internal and external customers with inquiries related to insurance claims and policy information.
- Investigate and resolve customer requests of basic complexity under general supervision.
- Maintain and report daily work conditions based on business unit needs.
- Identify and escalate system and/or policy issues as needed.
- Support system and application testing to improve efficiency and user experience.
- Receive and respond to written and verbal communication from internal and external business partners.
Compensation: As an Apprentice, you will work part-time, ranging from 20 to 40 hours per week, with an hourly pay rate between $18.50/hr. Benefits are also available.
Skills
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position is only open to candidates currently pursuing their associates degree from a community college or trade school. Those currently pursuing their bachelors degree or higher will not be considered for this role.
This role will be located in Charlotte, NC.
Early Career Apprentice Program
Want to work in your field and train on the job? Join our 12–24-month apprentice program! You will earn and learn on the job, receive career guidance and mentorship, all while attending school. Allstate will also provide tuition assistance and hands-on training in customer service and claims processing.
Personal Property & Liability – Customer Experience Apprentice
Your role as a Customer Experience Apprentice will expose you to the fast-paced world of insurance claims and customer support. Through hands-on work, you will gain valuable experience in assisting customers, investigating inquiries, and supporting business operations. If you enjoy problem-solving, working with people, and making a meaningful impact, apply for this exciting opportunity!
Apprenticeship Role:
- Customer Experience Apprentice
Our apprentice program is designed to prepare you for future careers in customer service, claims processing, and business operations at Allstate.
Location: Charlotte, NC.
Start Date: August 2025
Job Qualifications
Education:
- Pursuing an Associate’s Degree in Business, Communications, Risk Management, or other relevant fields preferred.
- Candidates with strong customer service and problem-solving skills are encouraged to apply.
Work Authorization:
- Applicants must be currently authorized to work in the United States on a full-time basis.
Core Skills:
- Strong communication skills—ability to interact professionally with internal and external customers.
- Problem-solving mindset—ability to assess and resolve customer inquiries efficiently.
- Organizational skills—ability to manage multiple tasks and prioritize effectively.
- Adaptability—comfortable working in a fast-paced environment and handling various customer needs.
- Basic technical proficiency—experience with Microsoft Office and ability to learn new systems.
Customer Experience Apprentice Responsibilities:
As an apprentice in this role, you’ll play a key part in supporting customers and business operations. You’ll:
- Assist internal and external customers with inquiries related to insurance claims and policy information.
- Investigate and resolve customer requests of basic complexity under general supervision.
- Maintain and report daily work conditions based on business unit needs.
- Identify and escalate system and/or policy issues as needed.
- Support system and application testing to improve efficiency and user experience.
- Receive and respond to written and verbal communication from internal and external business partners.
Compensation: As an Apprentice, you will work part-time, ranging from 20 to 40 hours per week, with an hourly pay rate between $18.50/hr. Benefits are also available.
Skills
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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Everyone is encouraged to volunteer and give back however they can throughout the year. I enjoy giving back to the community and supporting the causes that are meaningful to me.
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