TEAM LEAD CLAIMS AUTO

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire a Claims Auto Team Lead.

Reporting to the Senior Manager Claims Delivery, the Claims Auto Team Lead position is accountable to providing support to the Auto Delivery team in achieving their loss/expense cost containment and customer experience objectives as well as efficiency and effectiveness and employee engagement.

Accountabilities:

Provide continuous support to the Manager Claims Auto with duties assigned as needed
Provide support with training, mentoring and coaching for the Claim Advisors, Auto
Assist with claims file reviews, shadowing and observing advisors to ensure the delivery of individual results, which include metrics for quality, quantity, timeliness, productivity and customer satisfaction
Ensure compliance with overall Allstate, and regulatory, legal and ethical policies and requirements
Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement methodologies
Collaboration with the Claim Manager to drive and deliver on departmental objectives
Provide ongoing direction to the team to achieve objectives

Qualifications and Experience:

Minimum of 2-3 years of experience in an insurance claims environment;
Strong knowledge and understanding of the Auto Policy
Enrolled in, or completion of, CIP designation
An in-depth understanding and working knowledge of Claims Best Practices
Collaborative mentoring & coaching skills
Ability to work independently and with teams
Strong influencing skills with the ability to embrace change
Advanced knowledge of business technology systems such as A+, PLUS & Focus, Claim Center experience not required but an asset
Strong working knowledge of MS office, Word, Excel.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.

As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.

When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.

Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.