Allstate
Talent Share- Austin Agency Hub Office Manager
Role overview
Good work. It’s right here.
Talent Shares are short-term development opportunities designed to provide employees access to current business projects and developmental experiences. These assignments may offer the chance to learn, grow, and expand your skills while contributing to the organization in a different capacity or in parts of the organization you would not experience otherwise. Bring your unique strengths to a new role to broaden your perspective, gain valuable on-the-job experience, and make a positive impact on the business! Before applying, it’s important to make sure Talent Share is a good fit for you. As part of the application process, you will need to confirm you meet the minimum eligibility requirements below to participate in Talent Share:
- Do you have your manager’s approval to apply?
- Is your most recent performance rating Expected or Better than Expected in Workday? To learn more about Talent Share, click here.
Job Description
- This is a 6-month, part-time, non-exempt Talent Share with a time commitment of 49%.
- Non-Exempt candidates will be considered for this role.
- Number of openings: 2
- The candidate will be working in-person from the Austin area.
- Interested employees should have a conversation with their immediate manager and approval before applying for this opportunity.
- Claims candidates must also have approval up through CSA Leadership.
- Service Delivery (CCC, ISC, RMBC, ASIC, GEM/ASA) employees must also have director-level approval before applying for this Talent Share.
What You Will Do
This is an in-person role in the Austin Area
-
Assists walk-in customers with payment processing adhering to prescribed Allstate processes
-
Interacts with existing or prospective Allstate customers who visit the office in a professional manner to provide assistance or facilitate a virtual connection with an Allstate EA
-
Completes basic administrative tasks such as routing mail and coordinating the calendar application used to schedule EA/customer appointments
-
Utilizes Allstate and Microsoft Office applications to complete daily tasks
-
Maintains complete and accurate records as directed
-
Complete special projects at the request of their manager
What You Will Learn
A deeper understanding of the agency ecosystem and relationship building between Allstate and our agents. You will also learn how we will support agents in the virtual environment.
Core Capabilities You Will Develop
Future Oriented
Customer Centric
Job Qualifications
Skills You Should Have:
- Technical Proficiency – Microsoft Office (Outlook, Outlook Calendar, Word, and Teams) and Allstate technology (Advisor Pro)
-
Customer Service Skills – Interacting in a professional manner with customers, employees, and Allstate EAs
-
Problem Solving Skills – Ability to address and resolve administrative and operational issue in a timely and efficient manner
-
Organizational Skills – Managing schedules and maintaining orderly records
Good Hands. Great Together
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
Good work. It’s right here.
Talent Shares are short-term development opportunities designed to provide employees access to current business projects and developmental experiences. These assignments may offer the chance to learn, grow, and expand your skills while contributing to the organization in a different capacity or in parts of the organization you would not experience otherwise. Bring your unique strengths to a new role to broaden your perspective, gain valuable on-the-job experience, and make a positive impact on the business! Before applying, it’s important to make sure Talent Share is a good fit for you. As part of the application process, you will need to confirm you meet the minimum eligibility requirements below to participate in Talent Share:
- Do you have your manager’s approval to apply?
- Is your most recent performance rating Expected or Better than Expected in Workday? To learn more about Talent Share, click here.
Job Description
- This is a 6-month, part-time, non-exempt Talent Share with a time commitment of 49%.
- Non-Exempt candidates will be considered for this role.
- Number of openings: 2
- The candidate will be working in-person from the Austin area.
- Interested employees should have a conversation with their immediate manager and approval before applying for this opportunity.
- Claims candidates must also have approval up through CSA Leadership.
- Service Delivery (CCC, ISC, RMBC, ASIC, GEM/ASA) employees must also have director-level approval before applying for this Talent Share.
What You Will Do
This is an in-person role in the Austin Area
-
Assists walk-in customers with payment processing adhering to prescribed Allstate processes
-
Interacts with existing or prospective Allstate customers who visit the office in a professional manner to provide assistance or facilitate a virtual connection with an Allstate EA
-
Completes basic administrative tasks such as routing mail and coordinating the calendar application used to schedule EA/customer appointments
-
Utilizes Allstate and Microsoft Office applications to complete daily tasks
-
Maintains complete and accurate records as directed
-
Complete special projects at the request of their manager
What You Will Learn
A deeper understanding of the agency ecosystem and relationship building between Allstate and our agents. You will also learn how we will support agents in the virtual environment.
Core Capabilities You Will Develop
Future Oriented
Customer Centric
Job Qualifications
Skills You Should Have:
- Technical Proficiency – Microsoft Office (Outlook, Outlook Calendar, Word, and Teams) and Allstate technology (Advisor Pro)
-
Customer Service Skills – Interacting in a professional manner with customers, employees, and Allstate EAs
-
Problem Solving Skills – Ability to address and resolve administrative and operational issue in a timely and efficient manner
-
Organizational Skills – Managing schedules and maintaining orderly records
Good Hands. Great Together
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
Good work. It’s right here.
Talent Shares are short-term development opportunities designed to provide employees access to current business projects and developmental experiences. These assignments may offer the chance to learn, grow, and expand your skills while contributing to the organization in a different capacity or in parts of the organization you would not experience otherwise. Bring your unique strengths to a new role to broaden your perspective, gain valuable on-the-job experience, and make a positive impact on the business! Before applying, it’s important to make sure Talent Share is a good fit for you. As part of the application process, you will need to confirm you meet the minimum eligibility requirements below to participate in Talent Share:
- Do you have your manager’s approval to apply?
- Is your most recent performance rating Expected or Better than Expected in Workday? To learn more about Talent Share, click here.
Job Description
- This is a 6-month, part-time, non-exempt Talent Share with a time commitment of 49%.
- Non-Exempt candidates will be considered for this role.
- Number of openings: 2
- The candidate will be working in-person from the Austin area.
- Interested employees should have a conversation with their immediate manager and approval before applying for this opportunity.
- Claims candidates must also have approval up through CSA Leadership.
- Service Delivery (CCC, ISC, RMBC, ASIC, GEM/ASA) employees must also have director-level approval before applying for this Talent Share.
What You Will Do
This is an in-person role in the Austin Area
-
Assists walk-in customers with payment processing adhering to prescribed Allstate processes
-
Interacts with existing or prospective Allstate customers who visit the office in a professional manner to provide assistance or facilitate a virtual connection with an Allstate EA
-
Completes basic administrative tasks such as routing mail and coordinating the calendar application used to schedule EA/customer appointments
-
Utilizes Allstate and Microsoft Office applications to complete daily tasks
-
Maintains complete and accurate records as directed
-
Complete special projects at the request of their manager
What You Will Learn
A deeper understanding of the agency ecosystem and relationship building between Allstate and our agents. You will also learn how we will support agents in the virtual environment.
Core Capabilities You Will Develop
Future Oriented
Customer Centric
Job Qualifications
Skills You Should Have:
- Technical Proficiency – Microsoft Office (Outlook, Outlook Calendar, Word, and Teams) and Allstate technology (Advisor Pro)
-
Customer Service Skills – Interacting in a professional manner with customers, employees, and Allstate EAs
-
Problem Solving Skills – Ability to address and resolve administrative and operational issue in a timely and efficient manner
-
Organizational Skills – Managing schedules and maintaining orderly records
Good Hands. Great Together
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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