Allstate
Senior Claims Quality Advisor Accident Benefits (Dev-Op)
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is responsible for safeguarding Allstate’s assets by analyzing complex claim data to identify potential risks or integrity issues. This job also is responsible for analyzing data to identify irregular patterns that can aid in identifying risks, reviewing and assessing internal controls, and identifying potential risks and resolutions. The job collaborates with others for information regarding emerging risks.
The Claims Shared Services Department is hiring, and we are actively looking for a Senior Claims Quality Advisor – Accident Benefits to join our team!
Reporting to the Manager, Claims Quality you will be accountable for ensuring adherence to the Claims department policies, practices, and procedures in the adjustment of reported losses of moderate to maximum complexity. The Senior Quality Advisor provides technical feedback to be utilized for departmental and Claims Advisors’ individual development in order to uphold compliance to regulated and internal policies.
Role Designation: Remote
Accountabilities:
- Ensure the execution of required employee file reviews, call reviews, and targeted reviews to assess and support business projects/initiatives
- Ensure understanding of, and compliance to, file and customer service standards
- Ensure compliance with ACG internal Best Practices/Standard Processes, regulatory, legal, and ethical policies and requirements.
- Review and analyze data to identify gaps, provide insights and recommendations for improvements
- Execute on our Corporate Compliance and SOX controls requirements by completing control reviews, analysis, and reporting
- Participate in calibration sessions
- Provide review feedback to Claim Managers and Claim Advisors to achieve individual and team quality performance targets
- Effectively communicate with Claim Managers and key stakeholders to discuss results, trends, and updates, etc.
Qualifications:
- 5+ years Accident Benefits CCU claims experience is required, also having RSA (CAT) & ADR (dispute) experience is an asset
- Extensive claims and insurance regulation knowledge and proficiency
- An in-depth understanding and working knowledge of Claims Best Practices
- Strong influencing skills with the ability to embrace change
- Ability to collaborate and calibrate with our key stakeholders
- Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Strong written and verbal communication skills with a commitment to providing outstanding customer service.
- Ability to work independently and as part of a collaborative team environment.
- Enrolled in (or willing to enroll in) or completion of CIP designation
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is responsible for safeguarding Allstate’s assets by analyzing complex claim data to identify potential risks or integrity issues. This job also is responsible for analyzing data to identify irregular patterns that can aid in identifying risks, reviewing and assessing internal controls, and identifying potential risks and resolutions. The job collaborates with others for information regarding emerging risks.
The Claims Shared Services Department is hiring, and we are actively looking for a Senior Claims Quality Advisor – Accident Benefits to join our team!
Reporting to the Manager, Claims Quality you will be accountable for ensuring adherence to the Claims department policies, practices, and procedures in the adjustment of reported losses of moderate to maximum complexity. The Senior Quality Advisor provides technical feedback to be utilized for departmental and Claims Advisors’ individual development in order to uphold compliance to regulated and internal policies.
Role Designation: Remote
Accountabilities:
- Ensure the execution of required employee file reviews, call reviews, and targeted reviews to assess and support business projects/initiatives
- Ensure understanding of, and compliance to, file and customer service standards
- Ensure compliance with ACG internal Best Practices/Standard Processes, regulatory, legal, and ethical policies and requirements.
- Review and analyze data to identify gaps, provide insights and recommendations for improvements
- Execute on our Corporate Compliance and SOX controls requirements by completing control reviews, analysis, and reporting
- Participate in calibration sessions
- Provide review feedback to Claim Managers and Claim Advisors to achieve individual and team quality performance targets
- Effectively communicate with Claim Managers and key stakeholders to discuss results, trends, and updates, etc.
Qualifications:
- 5+ years Accident Benefits CCU claims experience is required, also having RSA (CAT) & ADR (dispute) experience is an asset
- Extensive claims and insurance regulation knowledge and proficiency
- An in-depth understanding and working knowledge of Claims Best Practices
- Strong influencing skills with the ability to embrace change
- Ability to collaborate and calibrate with our key stakeholders
- Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Strong written and verbal communication skills with a commitment to providing outstanding customer service.
- Ability to work independently and as part of a collaborative team environment.
- Enrolled in (or willing to enroll in) or completion of CIP designation
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is responsible for safeguarding Allstate’s assets by analyzing complex claim data to identify potential risks or integrity issues. This job also is responsible for analyzing data to identify irregular patterns that can aid in identifying risks, reviewing and assessing internal controls, and identifying potential risks and resolutions. The job collaborates with others for information regarding emerging risks.
The Claims Shared Services Department is hiring, and we are actively looking for a Senior Claims Quality Advisor – Accident Benefits to join our team!
Reporting to the Manager, Claims Quality you will be accountable for ensuring adherence to the Claims department policies, practices, and procedures in the adjustment of reported losses of moderate to maximum complexity. The Senior Quality Advisor provides technical feedback to be utilized for departmental and Claims Advisors’ individual development in order to uphold compliance to regulated and internal policies.
Role Designation: Remote
Accountabilities:
- Ensure the execution of required employee file reviews, call reviews, and targeted reviews to assess and support business projects/initiatives
- Ensure understanding of, and compliance to, file and customer service standards
- Ensure compliance with ACG internal Best Practices/Standard Processes, regulatory, legal, and ethical policies and requirements.
- Review and analyze data to identify gaps, provide insights and recommendations for improvements
- Execute on our Corporate Compliance and SOX controls requirements by completing control reviews, analysis, and reporting
- Participate in calibration sessions
- Provide review feedback to Claim Managers and Claim Advisors to achieve individual and team quality performance targets
- Effectively communicate with Claim Managers and key stakeholders to discuss results, trends, and updates, etc.
Qualifications:
- 5+ years Accident Benefits CCU claims experience is required, also having RSA (CAT) & ADR (dispute) experience is an asset
- Extensive claims and insurance regulation knowledge and proficiency
- An in-depth understanding and working knowledge of Claims Best Practices
- Strong influencing skills with the ability to embrace change
- Ability to collaborate and calibrate with our key stakeholders
- Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Strong written and verbal communication skills with a commitment to providing outstanding customer service.
- Ability to work independently and as part of a collaborative team environment.
- Enrolled in (or willing to enroll in) or completion of CIP designation
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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