Arity an Allstate company
Arity- Customer Support Analyst
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Arity was founded by The Allstate Corporation, which means we have the same innovative mindset that drives us to put the needs of our customers first. We collect and analyze enormous amounts of data in order to provide cutting-edge solutions to organizations invested in improving transportation
Arity was founded by The Allstate Corporation, which means we have the same innovative mindset that drives us to put the needs of our customers first. We collect and analyze enormous amounts of data in order to provide cutting-edge solutions to organizations invested in improving transportation
The Arity Customer Success Team
As the connection between the client and company, the Customer Success team serves as both the voice of the customer and the face of Arity. Customer Success is — you guessed it — a customer-centric team working daily to develop shared goals through practical solutions, which offer real results. Collaborating daily with sales, engineering, product, and business strategy teams, Customer Success manages diverse relationships with grace and skill. They’re empowered to flex their creativity when solving problems, onboarding clients, and gathering customer feedback to ensure continued satisfaction. The Customer Success team is the advocate for our clients – the sounding board. Do you think you’re up for the challenge?
The Role
The Customer Support Analyst is the first person to triage, investigate Customer inquiries/issues using technical tools/knowledge and partnering with Product and Engineers. This person should have a passion for troubleshooting, problem solving, data analytics and working with other teams to resolve Customer issues. The Support Analyst should have strong communication, analysis, data analytics and scripting skills, an interest in drilling into issues and ensure resolution and closure of the issues
Responsibilities
-
Perform Case load with triage, analysis, resolution, and root case, which includes review, escalation, and coordination with Engineering, and provides assessment of impact and severity.
-
Learn the Arity products, how they work and partner with peers in other teams to ask questions and learn what you are not handed to you.
-
Partner with support liaisons to provide Case status updates and next steps to resolve.
-
Contribute to the overall goals, culture, and environment of Arity and Arity’s customer success organization.
-
Perform after business hours on-call customer activities as needed, sending communication to customers and internal Arity leadership
-
Identify repetitive tasks and develop automation for them.
-
Perform analytical and critical thinking to articulate, visualize and solve complex problems.
Qualifications
-
Bachelor’s Degree in Software Engineering, Computer Science, or equivalent experience
-
1+ years of experience in Technical Support or DevOps
-
Excellent Inter-personal and customer service skills
-
Able to use problem-solving skills to troubleshoot technical issues, including REST API’s
-
Able to perform end user impact analysis, issue resolution and root cause investigation
-
Able to perform data analysis techniques using tools such as SQL, Excel, Hadoop/Tableau, Athena and noSQL Cassandra queries
-
Experience with automating repetitive tasks using scripting languages such as Python and JavaScript
-
Able to collect, gather, visualize and analyze information in detail. Including the ability to see a problem or situation from different points of view and to articulate and solve complex Support Tickets
-
Able to work in a very fast-moving collaborative learning environment
Nice to have:
-
Prior B2B Customer Support experience
-
Prior Telematics products and/or Phone App support experience
At Arity, great things happen when our people work together.
That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Skills
Bug Triaging, Customer Success, Customer-Support, Customer Technical Support, Data Analytics, IT Customer Support, Problem Solving, Technical Support, Trouble Ticketing
Compensation
Compensation offered for this role is $61,000.00 – 106,210.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Arity was founded by The Allstate Corporation, which means we have the same innovative mindset that drives us to put the needs of our customers first. We collect and analyze enormous amounts of data in order to provide cutting-edge solutions to organizations invested in improving transportation
Arity was founded by The Allstate Corporation, which means we have the same innovative mindset that drives us to put the needs of our customers first. We collect and analyze enormous amounts of data in order to provide cutting-edge solutions to organizations invested in improving transportation
The Arity Customer Success Team
As the connection between the client and company, the Customer Success team serves as both the voice of the customer and the face of Arity. Customer Success is — you guessed it — a customer-centric team working daily to develop shared goals through practical solutions, which offer real results. Collaborating daily with sales, engineering, product, and business strategy teams, Customer Success manages diverse relationships with grace and skill. They’re empowered to flex their creativity when solving problems, onboarding clients, and gathering customer feedback to ensure continued satisfaction. The Customer Success team is the advocate for our clients – the sounding board. Do you think you’re up for the challenge?
The Role
The Customer Support Analyst is the first person to triage, investigate Customer inquiries/issues using technical tools/knowledge and partnering with Product and Engineers. This person should have a passion for troubleshooting, problem solving, data analytics and working with other teams to resolve Customer issues. The Support Analyst should have strong communication, analysis, data analytics and scripting skills, an interest in drilling into issues and ensure resolution and closure of the issues
Responsibilities
-
Perform Case load with triage, analysis, resolution, and root case, which includes review, escalation, and coordination with Engineering, and provides assessment of impact and severity.
-
Learn the Arity products, how they work and partner with peers in other teams to ask questions and learn what you are not handed to you.
-
Partner with support liaisons to provide Case status updates and next steps to resolve.
-
Contribute to the overall goals, culture, and environment of Arity and Arity’s customer success organization.
-
Perform after business hours on-call customer activities as needed, sending communication to customers and internal Arity leadership
-
Identify repetitive tasks and develop automation for them.
-
Perform analytical and critical thinking to articulate, visualize and solve complex problems.
Qualifications
-
Bachelor’s Degree in Software Engineering, Computer Science, or equivalent experience
-
1+ years of experience in Technical Support or DevOps
-
Excellent Inter-personal and customer service skills
-
Able to use problem-solving skills to troubleshoot technical issues, including REST API’s
-
Able to perform end user impact analysis, issue resolution and root cause investigation
-
Able to perform data analysis techniques using tools such as SQL, Excel, Hadoop/Tableau, Athena and noSQL Cassandra queries
-
Experience with automating repetitive tasks using scripting languages such as Python and JavaScript
-
Able to collect, gather, visualize and analyze information in detail. Including the ability to see a problem or situation from different points of view and to articulate and solve complex Support Tickets
-
Able to work in a very fast-moving collaborative learning environment
Nice to have:
-
Prior B2B Customer Support experience
-
Prior Telematics products and/or Phone App support experience
At Arity, great things happen when our people work together.
That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Skills
Bug Triaging, Customer Success, Customer-Support, Customer Technical Support, Data Analytics, IT Customer Support, Problem Solving, Technical Support, Trouble Ticketing
Compensation
Compensation offered for this role is $61,000.00 – 106,210.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Arity was founded by The Allstate Corporation, which means we have the same innovative mindset that drives us to put the needs of our customers first. We collect and analyze enormous amounts of data in order to provide cutting-edge solutions to organizations invested in improving transportation
Arity was founded by The Allstate Corporation, which means we have the same innovative mindset that drives us to put the needs of our customers first. We collect and analyze enormous amounts of data in order to provide cutting-edge solutions to organizations invested in improving transportation
The Arity Customer Success Team
As the connection between the client and company, the Customer Success team serves as both the voice of the customer and the face of Arity. Customer Success is — you guessed it — a customer-centric team working daily to develop shared goals through practical solutions, which offer real results. Collaborating daily with sales, engineering, product, and business strategy teams, Customer Success manages diverse relationships with grace and skill. They’re empowered to flex their creativity when solving problems, onboarding clients, and gathering customer feedback to ensure continued satisfaction. The Customer Success team is the advocate for our clients – the sounding board. Do you think you’re up for the challenge?
The Role
The Customer Support Analyst is the first person to triage, investigate Customer inquiries/issues using technical tools/knowledge and partnering with Product and Engineers. This person should have a passion for troubleshooting, problem solving, data analytics and working with other teams to resolve Customer issues. The Support Analyst should have strong communication, analysis, data analytics and scripting skills, an interest in drilling into issues and ensure resolution and closure of the issues
Responsibilities
-
Perform Case load with triage, analysis, resolution, and root case, which includes review, escalation, and coordination with Engineering, and provides assessment of impact and severity.
-
Learn the Arity products, how they work and partner with peers in other teams to ask questions and learn what you are not handed to you.
-
Partner with support liaisons to provide Case status updates and next steps to resolve.
-
Contribute to the overall goals, culture, and environment of Arity and Arity’s customer success organization.
-
Perform after business hours on-call customer activities as needed, sending communication to customers and internal Arity leadership
-
Identify repetitive tasks and develop automation for them.
-
Perform analytical and critical thinking to articulate, visualize and solve complex problems.
Qualifications
-
Bachelor’s Degree in Software Engineering, Computer Science, or equivalent experience
-
1+ years of experience in Technical Support or DevOps
-
Excellent Inter-personal and customer service skills
-
Able to use problem-solving skills to troubleshoot technical issues, including REST API’s
-
Able to perform end user impact analysis, issue resolution and root cause investigation
-
Able to perform data analysis techniques using tools such as SQL, Excel, Hadoop/Tableau, Athena and noSQL Cassandra queries
-
Experience with automating repetitive tasks using scripting languages such as Python and JavaScript
-
Able to collect, gather, visualize and analyze information in detail. Including the ability to see a problem or situation from different points of view and to articulate and solve complex Support Tickets
-
Able to work in a very fast-moving collaborative learning environment
Nice to have:
-
Prior B2B Customer Support experience
-
Prior Telematics products and/or Phone App support experience
At Arity, great things happen when our people work together.
That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Skills
Bug Triaging, Customer Success, Customer-Support, Customer Technical Support, Data Analytics, IT Customer Support, Problem Solving, Technical Support, Trouble Ticketing
Compensation
Compensation offered for this role is $61,000.00 – 106,210.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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I’m proud of building Allstate’s first Bilingual Unlicensed Service team during my first assignment as a leader. It’s an exciting opportunity for our employees and to better serve our Spanish-speaking customers.
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Everyone is encouraged to volunteer and give back however they can throughout the year. I enjoy giving back to the community and supporting the causes that are meaningful to me.
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Senior Lead Internal Auditor
