Allstate
Property Catastrophe Field Senior Manager
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position will lead a group of the National Catastrophe Team of 100-115 home-based individuals and execute claims strategy, administer quality management protocols, and change management initiatives. Leadership is responsible for operational strategy, profitability, the coordination of functions, and the disposition of customer claims.
The individual analyzes results and develops strategies and action plans to lead the office to achieve operational goals related to customer service, loss cost management, and expense controls. The individual is responsible for complex claim decisions, identification of hiring , training, succession planning opportunities, and developing and implementing short and long term strategies and process improvements to achieve corporate financial outcomes. The individual is also accountable for human resources duties, including resource management, hiring performance management, talent development, and compensation planning.
This role is a remote, home-based position within the United States but is unavailable to California, Alaska, and Hawaii residents. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.
Key Responsibilities
Customer Service:
- Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that the customer's needs are met
- Manages and resolves escalated customer communications, concerns, conflicts, or issues
- Reviews customer satisfaction results; develops and directs business unit action plans
- Develops business strategies that ensure a focus on customers
Administration and Operational Management:
- Establishes operational strategies, goals, and objectives for front line managers
- Develops strategies and opportunities for operational improvement
- Complies and analyses critical metrics and operational reports and develops action plans to improve claims processes and customer service to sustain the existing customer base and attract new customers
- Assures compliance with company policies, procedures, and reporting requirements
- Ensures compliance to company, state, and federal compliance roles and regulations
- Identifies issues and potential solutions on all aspects of the claims business
Supervisory/People Management:
- Fosters a collaborative environment that inspires and motivates a large number of employees
- Manages and monitors human resources and management activities
- Effectively coaches and provides development/career guidance for direct reports
- Leads teams in understanding the link between Allstate objectives and their contributions
- Leads and implements change management initiatives for the Director level
- Communicates business trends and issues to employees
You're a great match for this role if you have:
- Bachelor's degree in related field preferred or equivalent experience
- 3+ years of management experience leading large groups
- 7+ years of experience in property claims
- Ability to achieve business unit objectives
- Ability to investigate, evaluate and settle highly complex claims
- introduces and lead change effectively
- Has and maintains all appropriate licenses and registrations for the role per state requirements
- Travel may be required (as needed)
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. Regular, predictable attendance is an essential function of this job.
#LI-AC3
Skills
Accountability, Customer Centricity, Digital Literacy, Inclusive Leadership, Leadership, Learning Agility, Operations Management, Results-Oriented
Compensation
Compensation offered for this role is $104,000.00 – 187,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position will lead a group of the National Catastrophe Team of 100-115 home-based individuals and execute claims strategy, administer quality management protocols, and change management initiatives. Leadership is responsible for operational strategy, profitability, the coordination of functions, and the disposition of customer claims.
The individual analyzes results and develops strategies and action plans to lead the office to achieve operational goals related to customer service, loss cost management, and expense controls. The individual is responsible for complex claim decisions, identification of hiring , training, succession planning opportunities, and developing and implementing short and long term strategies and process improvements to achieve corporate financial outcomes. The individual is also accountable for human resources duties, including resource management, hiring performance management, talent development, and compensation planning.
This role is a remote, home-based position within the United States but is unavailable to California, Alaska, and Hawaii residents. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.
Key Responsibilities
Customer Service:
- Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that the customer's needs are met
- Manages and resolves escalated customer communications, concerns, conflicts, or issues
- Reviews customer satisfaction results; develops and directs business unit action plans
- Develops business strategies that ensure a focus on customers
Administration and Operational Management:
- Establishes operational strategies, goals, and objectives for front line managers
- Develops strategies and opportunities for operational improvement
- Complies and analyses critical metrics and operational reports and develops action plans to improve claims processes and customer service to sustain the existing customer base and attract new customers
- Assures compliance with company policies, procedures, and reporting requirements
- Ensures compliance to company, state, and federal compliance roles and regulations
- Identifies issues and potential solutions on all aspects of the claims business
Supervisory/People Management:
- Fosters a collaborative environment that inspires and motivates a large number of employees
- Manages and monitors human resources and management activities
- Effectively coaches and provides development/career guidance for direct reports
- Leads teams in understanding the link between Allstate objectives and their contributions
- Leads and implements change management initiatives for the Director level
- Communicates business trends and issues to employees
You're a great match for this role if you have:
- Bachelor's degree in related field preferred or equivalent experience
- 3+ years of management experience leading large groups
- 7+ years of experience in property claims
- Ability to achieve business unit objectives
- Ability to investigate, evaluate and settle highly complex claims
- introduces and lead change effectively
- Has and maintains all appropriate licenses and registrations for the role per state requirements
- Travel may be required (as needed)
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. Regular, predictable attendance is an essential function of this job.
#LI-AC3
Skills
Accountability, Customer Centricity, Digital Literacy, Inclusive Leadership, Leadership, Learning Agility, Operations Management, Results-Oriented
Compensation
Compensation offered for this role is $104,000.00 – 187,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position will lead a group of the National Catastrophe Team of 100-115 home-based individuals and execute claims strategy, administer quality management protocols, and change management initiatives. Leadership is responsible for operational strategy, profitability, the coordination of functions, and the disposition of customer claims.
The individual analyzes results and develops strategies and action plans to lead the office to achieve operational goals related to customer service, loss cost management, and expense controls. The individual is responsible for complex claim decisions, identification of hiring , training, succession planning opportunities, and developing and implementing short and long term strategies and process improvements to achieve corporate financial outcomes. The individual is also accountable for human resources duties, including resource management, hiring performance management, talent development, and compensation planning.
This role is a remote, home-based position within the United States but is unavailable to California, Alaska, and Hawaii residents. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.
Key Responsibilities
Customer Service:
- Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that the customer's needs are met
- Manages and resolves escalated customer communications, concerns, conflicts, or issues
- Reviews customer satisfaction results; develops and directs business unit action plans
- Develops business strategies that ensure a focus on customers
Administration and Operational Management:
- Establishes operational strategies, goals, and objectives for front line managers
- Develops strategies and opportunities for operational improvement
- Complies and analyses critical metrics and operational reports and develops action plans to improve claims processes and customer service to sustain the existing customer base and attract new customers
- Assures compliance with company policies, procedures, and reporting requirements
- Ensures compliance to company, state, and federal compliance roles and regulations
- Identifies issues and potential solutions on all aspects of the claims business
Supervisory/People Management:
- Fosters a collaborative environment that inspires and motivates a large number of employees
- Manages and monitors human resources and management activities
- Effectively coaches and provides development/career guidance for direct reports
- Leads teams in understanding the link between Allstate objectives and their contributions
- Leads and implements change management initiatives for the Director level
- Communicates business trends and issues to employees
You're a great match for this role if you have:
- Bachelor's degree in related field preferred or equivalent experience
- 3+ years of management experience leading large groups
- 7+ years of experience in property claims
- Ability to achieve business unit objectives
- Ability to investigate, evaluate and settle highly complex claims
- introduces and lead change effectively
- Has and maintains all appropriate licenses and registrations for the role per state requirements
- Travel may be required (as needed)
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. Regular, predictable attendance is an essential function of this job.
#LI-AC3
Skills
Accountability, Customer Centricity, Digital Literacy, Inclusive Leadership, Leadership, Learning Agility, Operations Management, Results-Oriented
Compensation
Compensation offered for this role is $104,000.00 – 187,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Similar opportunities
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Eric G.
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Our leaders understand that the world is changing fast and people need to adapt and learn new skills. Allstate is committed to helping employees continuously develop and grow.
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I’m proud of building Allstate’s first Bilingual Unlicensed Service team during my first assignment as a leader. It’s an exciting opportunity for our employees and to better serve our Spanish-speaking customers.
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Everyone is encouraged to volunteer and give back however they can throughout the year. I enjoy giving back to the community and supporting the causes that are meaningful to me.
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Senior Lead Internal Auditor
