Allstate
Manager, Insight and Analytics
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
-
Flexible Work Arrangements
-
Employee discounts (15% on auto and property insurance, plus many other products and services)
-
Good Office program (receive up to 400$ back after purchasing office equipment)
-
Student Loan Payment Matching Program for Government Student loans
-
Comprehensive Retirement Savings Program with employer matched contributions
-
Annual Wellness allowance to support employees with improving health and wellbeing
-
Personal reflection day
-
Tuition Reimbursement
-
Working within the community and giving back!
We are seeking a highly skilled and experienced Manager of Analytics to join our team. The ideal candidate will be responsible for analyzing and providing key insights into our service delivery, distribution enablement, and customer interactions and experience. This role requires a deep understanding of service channel performance and the ability to provide valuable insights to improve operational performance. The role also requires a strong understanding of key interactions with the customer throughout the lifecycle of an insurance policy, the key functional components to the business to support those interactions.
Role Designation: Hybrid
Key Responsibilities:
-
Manage and guide the analytics team to ensure accurate and timely insights are provided to the operational areas.
-
Lead the team in analyzing customer interactions across various service channels to understand their impact on customer experience and service quality.
-
Collaborate with the business to develop and implement strategies to enhance customer journey and service delivery based on data-driven insights.
-
Collaborate with cross-functional teams to identify opportunities for improving customer service and operational efficiency.
-
Monitor and report on key performance indicators (KPIs) related to customer interactions and service channel performance and provide executive reporting and commentary.
-
Collaborate and review with other analytics leaders to ensure quality and consistency in the analytics work delivered.
Qualifications:
-
3-5 years of experience in an analytics individual contributor role, demonstrating core understanding of business problems and applying data analytics solutions to drive value.
-
2-3 years of management experience leading and developing an analytics team.
-
Bachelor’s degree in a quantitative field of study. Advanced degree preferred.
-
Strong problem-solving and analytical skills, excellent communication and interpersonal skills.
-
Ability to work collaboratively cross-functionally in a fast-paced environment.
-
Domain expertise in customer journey and experience management, call center performance metrics, workforce management is a bonus.
#LI-MO1
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
-
Flexible Work Arrangements
-
Employee discounts (15% on auto and property insurance, plus many other products and services)
-
Good Office program (receive up to 400$ back after purchasing office equipment)
-
Student Loan Payment Matching Program for Government Student loans
-
Comprehensive Retirement Savings Program with employer matched contributions
-
Annual Wellness allowance to support employees with improving health and wellbeing
-
Personal reflection day
-
Tuition Reimbursement
-
Working within the community and giving back!
We are seeking a highly skilled and experienced Manager of Analytics to join our team. The ideal candidate will be responsible for analyzing and providing key insights into our service delivery, distribution enablement, and customer interactions and experience. This role requires a deep understanding of service channel performance and the ability to provide valuable insights to improve operational performance. The role also requires a strong understanding of key interactions with the customer throughout the lifecycle of an insurance policy, the key functional components to the business to support those interactions.
Role Designation: Hybrid
Key Responsibilities:
-
Manage and guide the analytics team to ensure accurate and timely insights are provided to the operational areas.
-
Lead the team in analyzing customer interactions across various service channels to understand their impact on customer experience and service quality.
-
Collaborate with the business to develop and implement strategies to enhance customer journey and service delivery based on data-driven insights.
-
Collaborate with cross-functional teams to identify opportunities for improving customer service and operational efficiency.
-
Monitor and report on key performance indicators (KPIs) related to customer interactions and service channel performance and provide executive reporting and commentary.
-
Collaborate and review with other analytics leaders to ensure quality and consistency in the analytics work delivered.
Qualifications:
-
3-5 years of experience in an analytics individual contributor role, demonstrating core understanding of business problems and applying data analytics solutions to drive value.
-
2-3 years of management experience leading and developing an analytics team.
-
Bachelor’s degree in a quantitative field of study. Advanced degree preferred.
-
Strong problem-solving and analytical skills, excellent communication and interpersonal skills.
-
Ability to work collaboratively cross-functionally in a fast-paced environment.
-
Domain expertise in customer journey and experience management, call center performance metrics, workforce management is a bonus.
#LI-MO1
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
-
Flexible Work Arrangements
-
Employee discounts (15% on auto and property insurance, plus many other products and services)
-
Good Office program (receive up to 400$ back after purchasing office equipment)
-
Student Loan Payment Matching Program for Government Student loans
-
Comprehensive Retirement Savings Program with employer matched contributions
-
Annual Wellness allowance to support employees with improving health and wellbeing
-
Personal reflection day
-
Tuition Reimbursement
-
Working within the community and giving back!
We are seeking a highly skilled and experienced Manager of Analytics to join our team. The ideal candidate will be responsible for analyzing and providing key insights into our service delivery, distribution enablement, and customer interactions and experience. This role requires a deep understanding of service channel performance and the ability to provide valuable insights to improve operational performance. The role also requires a strong understanding of key interactions with the customer throughout the lifecycle of an insurance policy, the key functional components to the business to support those interactions.
Role Designation: Hybrid
Key Responsibilities:
-
Manage and guide the analytics team to ensure accurate and timely insights are provided to the operational areas.
-
Lead the team in analyzing customer interactions across various service channels to understand their impact on customer experience and service quality.
-
Collaborate with the business to develop and implement strategies to enhance customer journey and service delivery based on data-driven insights.
-
Collaborate with cross-functional teams to identify opportunities for improving customer service and operational efficiency.
-
Monitor and report on key performance indicators (KPIs) related to customer interactions and service channel performance and provide executive reporting and commentary.
-
Collaborate and review with other analytics leaders to ensure quality and consistency in the analytics work delivered.
Qualifications:
-
3-5 years of experience in an analytics individual contributor role, demonstrating core understanding of business problems and applying data analytics solutions to drive value.
-
2-3 years of management experience leading and developing an analytics team.
-
Bachelor’s degree in a quantitative field of study. Advanced degree preferred.
-
Strong problem-solving and analytical skills, excellent communication and interpersonal skills.
-
Ability to work collaboratively cross-functionally in a fast-paced environment.
-
Domain expertise in customer journey and experience management, call center performance metrics, workforce management is a bonus.
#LI-MO1
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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