Director, Risk & Chief Risk Officer – Allstate Canada

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped commissions
Sell reputable products from Allstate and our family of brands

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Director, Risk & Chief Risk Officer (CRO) is accountable for developing, implementing and maintaining the enterprise risk and return management vision to support achievement of Allstate Canada Group’s (ACG) short- and long-term Mission, Vision and Strategic objectives while balancing risk and return. The role, in partnership with Senior Leadership, will foster a strong risk culture, promoting a risk-aware culture throughout the organization, providing training and clear communication to stakeholders to drive a risk aware culture.-The role is accountable for the development and implementation of Risk and Return Management initiatives such as risk and control self- assessments, continuous monitoring, risk and control automation, department risk frameworks and profiles and building out measurements around risk. At this level, the Director sets the execution strategy in support of the strategic direction for their organization and in support of the business objectives of the company, ensuring the structures and processes needed to effectively deliver the mission of the Risk and Return Management organization are in place. This role may include direct accountability for a risk category (e.g., strategic risk, culture risk, insurance risk, etc.), accountability for various sub-categories of operational risk, board and regulatory reporting, or it may include client relationship management responsibilities.

As a Director, you won’t just deliver results – you drive our culture and shared purpose. At Allstate, we value in person connected experiences not just with your team but also other Allstaters. This may require travel within your local area or to one of our offices on a regular basis.

Key Responsibilities

Identifying emerging risk, evaluating risk, monitoring the status of strategic initiatives and communicating changes in our risk profile.
Drive a culture of risk ownership and accountability across the organization and ensure key risks and outcomes are identified, measured, managed, monitored, reported and escalated as needed.
Lead the Enterprise Risk and Return Council (ERRC), Operational Risk and Return Council (ORRC) and board reporting
Provide risk consulting to complex and/or confidential topics and deliver a holistic view of risk to key stakeholders
Lead the development or enhancement of dynamic governance frameworks; Establish Key Risk & Performance Indicators
Promote risk management practice and culture to strengthen the risk and return environment of Allstate
Participate in various governance, working groups, AOR and project meetings related to risk and control matters assuring an open environment for collaboration, risk identification and mitigation
Manage a team of risk managers, consultants or analysts responsible for understanding the risk environment, and managing event-specific situations
Ensure compliance with regulatory requirements and collaborating with industry stakeholders on new requirements.
Identify and assess severity and likelihood of issues for potential escalation and communication to Business Executives and Senior Risk Managers
In partnership with Senior Leaders, ensure that risk considerations are embedded in strategic planning
Effectively communicate Allstate Canada Group’s risk posture and emerging risks to ACG’s Senior Leadership Team and Board of Directors, as well as to regulatory bodies as required, providing reports and risk insights to the Board to facilitate informed oversight of the risk profile and management practices.
Responsible for effective independent challenge of first line risk management activities, thematic reviews and ‘deep dives’ with senior leadership.

Supervisor Responsibilities

This job has supervisory duties.

Education and Experience

4 year Bachelors Degree (Required)
Masters Degree (Preferred)
12 or more years of experience (Preferred)
In-depth understanding of risk and governance. Experience in one or more key risk categories: model, data privacy, technology, cyber, fraud
Working knowledge of the Canadian regulatory Environment, specifically OSFI guidelines
People management
Program/project management

Skills/Capabilities

Ability to demonstrate full command of risk management in situations of a difficult nature for a large project
Mastery level of understanding of multiple areas of business knowledge to successfully meet work objectives, as demonstrated by the knowledge of Allstate's business units that relate to work responsibilities
Data driven decision-making skills
Cross-Functional Collaboration and Stakeholder Engagement: Ability to work across different teams and levels, including senior leadership and external partners
Influence & Negotiation: Capability to influence decision-making across different lines of defense and organizational tiers
Complex Storytelling: Ability to synthesize complex information and communicate it clearly and concisely to diverse audiences, ensuring key insights are easily understood and actionable
Executive Communication: Demonstrate strong executive communication skills and gravitas, confidently engaging with senior leadership and Board members to influence decisions and drive strategic initiatives

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Director, Risk & Chief Risk Officer (CRO) is accountable for developing, implementing and maintaining the enterprise risk and return management vision to support achievement of Allstate Canada Group’s (ACG) short- and long-term Mission, Vision and Strategic objectives while balancing risk and return. The role, in partnership with Senior Leadership, will foster a strong risk culture, promoting a risk-aware culture throughout the organization, providing training and clear communication to stakeholders to drive a risk aware culture.-The role is accountable for the development and implementation of Risk and Return Management initiatives such as risk and control self- assessments, continuous monitoring, risk and control automation, department risk frameworks and profiles and building out measurements around risk. At this level, the Director sets the execution strategy in support of the strategic direction for their organization and in support of the business objectives of the company, ensuring the structures and processes needed to effectively deliver the mission of the Risk and Return Management organization are in place. This role may include direct accountability for a risk category (e.g., strategic risk, culture risk, insurance risk, etc.), accountability for various sub-categories of operational risk, board and regulatory reporting, or it may include client relationship management responsibilities.

As a Director, you won’t just deliver results – you drive our culture and shared purpose. At Allstate, we value in person connected experiences not just with your team but also other Allstaters. This may require travel within your local area or to one of our offices on a regular basis.

Key Responsibilities

Identifying emerging risk, evaluating risk, monitoring the status of strategic initiatives and communicating changes in our risk profile.
Drive a culture of risk ownership and accountability across the organization and ensure key risks and outcomes are identified, measured, managed, monitored, reported and escalated as needed.
Lead the Enterprise Risk and Return Council (ERRC), Operational Risk and Return Council (ORRC) and board reporting
Provide risk consulting to complex and/or confidential topics and deliver a holistic view of risk to key stakeholders
Lead the development or enhancement of dynamic governance frameworks; Establish Key Risk & Performance Indicators
Promote risk management practice and culture to strengthen the risk and return environment of Allstate
Participate in various governance, working groups, AOR and project meetings related to risk and control matters assuring an open environment for collaboration, risk identification and mitigation
Manage a team of risk managers, consultants or analysts responsible for understanding the risk environment, and managing event-specific situations
Ensure compliance with regulatory requirements and collaborating with industry stakeholders on new requirements.
Identify and assess severity and likelihood of issues for potential escalation and communication to Business Executives and Senior Risk Managers
In partnership with Senior Leaders, ensure that risk considerations are embedded in strategic planning
Effectively communicate Allstate Canada Group’s risk posture and emerging risks to ACG’s Senior Leadership Team and Board of Directors, as well as to regulatory bodies as required, providing reports and risk insights to the Board to facilitate informed oversight of the risk profile and management practices.
Responsible for effective independent challenge of first line risk management activities, thematic reviews and ‘deep dives’ with senior leadership.

Supervisor Responsibilities

This job has supervisory duties.

Education and Experience

4 year Bachelors Degree (Required)
Masters Degree (Preferred)
12 or more years of experience (Preferred)
In-depth understanding of risk and governance. Experience in one or more key risk categories: model, data privacy, technology, cyber, fraud
Working knowledge of the Canadian regulatory Environment, specifically OSFI guidelines
People management
Program/project management

Skills/Capabilities

Ability to demonstrate full command of risk management in situations of a difficult nature for a large project
Mastery level of understanding of multiple areas of business knowledge to successfully meet work objectives, as demonstrated by the knowledge of Allstate's business units that relate to work responsibilities
Data driven decision-making skills
Cross-Functional Collaboration and Stakeholder Engagement: Ability to work across different teams and levels, including senior leadership and external partners
Influence & Negotiation: Capability to influence decision-making across different lines of defense and organizational tiers
Complex Storytelling: Ability to synthesize complex information and communicate it clearly and concisely to diverse audiences, ensuring key insights are easily understood and actionable
Executive Communication: Demonstrate strong executive communication skills and gravitas, confidently engaging with senior leadership and Board members to influence decisions and drive strategic initiatives