Home Job Search Bilingual Call Center Specialist (Onsite @ Scottsdale, AZ 85256)

Allstate

Bilingual Call Center Specialist (Onsite @ Scottsdale, AZ 85256)

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped commissions
Sell reputable products from Allstate and our family of brands

Role overview

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.

Job Description

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of Allstate since 2019.

What we do: Personal (digital and financial) Identity Protection, and Restoration. Our product is a proactive identity monitoring service that alerts our subscribers at the first sign of fraud and fully restores their identity if a breach occurs.

Bilingual (English & Spanish) Call Center Customer Care Specialist – ONSITE at Scottsdale, AZ 85256

Please note:

This is a full time Onsite opportunity. Our Contact center is in Dobson Rd, Scottsdale, AZ 85256, next to Top Golf and close to Talking Stick Resort
Workdays: 5 days per week that will include weekends
Hourly pay for Bilingual (English & Spanish) : $ 24.24 Nonexempt. 1.5 times pay for overtime and double time pay for Holiday work
Benefits: $80 month stipend, up to 20 days per year PTO, 9 national holidays for 2025, medical/dental/vision with HRA/FSAs, and other perks. Free Identity Protection enrollment (employee + immediate family members).

What you will do as our customer care specialist

Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner. Subscribers call when they are going through various issues related to potential Identity Theft
Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues
Assist our subscribers log into their online portal, either for the first time, or troubleshooting technical issues
Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.
Identify the next steps required for the subscriber through active listening and problem-solving skills.
Maintain strong company product and service; you get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety

Required Education/Skills and Experiences

Full proficiency (read, write and speak) in Spanish
High School Diploma or GED
You are local to Arizona and can commute to our office at 7350 N Dobson Rd #101, Scottsdale, AZ 85256 on a regular basis
2-3 years of customer care experience.
Ability to navigate multiple software applications
Availability to work a scheduled shift consistently
Strong formal oral and written communication skills and ability to communicate clearly
Highly adaptable and focused on self-development
High proficiency typing skills and computer comprehension

Preferred Experiences:

6 months to 1 year of call center experience
Experience working in Fraud identification and resolution field
Live Chat experience

AIP2024

Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Compensation

Compensation offered for this role is $17.79 – 25.69 per hour and is based on experience and qualifications.

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint™, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.

Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location

Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.

Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.

AIP uses the E-Verify employment verification program.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.