Allstate
Inside Auto Claims Specialist
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Inside Auto Claims Specialist is responsible for assisting customers following single or multiple vehicle auto losses by providing support throughout the claims process. Your day-to-day activities include reviewing claims and managing the claim to resolution including communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. You will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving policyholders.
About the Role:
Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you’ll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You’ll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.
What You’ll Do:
· Manage auto claims from start to finish, ensuring timely and accurate resolution.
· Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
· Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
· Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
· Negotiate settlements with all involved parties, ensuring fair outcomes.
· Document all claim activity accurately and promptly in accordance with company policies.
· Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
· Coordinate follow-ups to clarify details and confirm next steps for resolution.
· For this position, the hours of operation are Monday-Friday 7AM-7PM, and Saturdays 7AM-5PM. Your training/nesting schedule will be Monday – Friday, 9:00 AM CT – 5:45 PM CT. Your permanent shift will be communicated to you by the end of week 4 of training, ensuring a seamless transition into your role. *Planned absences are not allowed during the first 5 weeks of training*
What You Bring:
· Strong communication and customer service skills.
· Ability to work independently and manage multiple claims simultaneously.
· Critical thinking and problem-solving abilities.
· Familiarity with insurance claims processes and regulations (preferred but not required).
· Comfort using digital tools and platforms to manage work efficiently.
Why Join Us?
· Competitive pay with needed support for continuous development and career advancement.
· Initial and ongoing training to get you proficient in your new role.
· Be part of a supportive and collaborative team.
· Make a meaningful impact in customers’ lives.
· Grow your career with training and development opportunities.
· Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
Note: This position is not available to residents of Puerto Rico, California, Alaska, or Hawaii.
Notice of Licensing Requirements:
· As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
· If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Skills
Auto Insurance Claims, Communication, Compliance, Conflict Resolution, Critical Thinking, Customer Service, Empathy, Insurance Claims, Problem Solving, Results-Oriented, Time Management
Compensation
Base compensation offered for this role is $21/hr.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Inside Auto Claims Specialist is responsible for assisting customers following single or multiple vehicle auto losses by providing support throughout the claims process. Your day-to-day activities include reviewing claims and managing the claim to resolution including communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. You will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving policyholders.
About the Role:
Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you’ll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You’ll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.
What You’ll Do:
· Manage auto claims from start to finish, ensuring timely and accurate resolution.
· Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
· Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
· Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
· Negotiate settlements with all involved parties, ensuring fair outcomes.
· Document all claim activity accurately and promptly in accordance with company policies.
· Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
· Coordinate follow-ups to clarify details and confirm next steps for resolution.
· For this position, the hours of operation are Monday-Friday 7AM-7PM, and Saturdays 7AM-5PM. Your training/nesting schedule will be Monday – Friday, 9:00 AM CT – 5:45 PM CT. Your permanent shift will be communicated to you by the end of week 4 of training, ensuring a seamless transition into your role. *Planned absences are not allowed during the first 5 weeks of training*
What You Bring:
· Strong communication and customer service skills.
· Ability to work independently and manage multiple claims simultaneously.
· Critical thinking and problem-solving abilities.
· Familiarity with insurance claims processes and regulations (preferred but not required).
· Comfort using digital tools and platforms to manage work efficiently.
Why Join Us?
· Competitive pay with needed support for continuous development and career advancement.
· Initial and ongoing training to get you proficient in your new role.
· Be part of a supportive and collaborative team.
· Make a meaningful impact in customers’ lives.
· Grow your career with training and development opportunities.
· Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
Note: This position is not available to residents of Puerto Rico, California, Alaska, or Hawaii.
Notice of Licensing Requirements:
· As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
· If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Skills
Auto Insurance Claims, Communication, Compliance, Conflict Resolution, Critical Thinking, Customer Service, Empathy, Insurance Claims, Problem Solving, Results-Oriented, Time Management
Compensation
Base compensation offered for this role is $21/hr.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Inside Auto Claims Specialist is responsible for assisting customers following single or multiple vehicle auto losses by providing support throughout the claims process. Your day-to-day activities include reviewing claims and managing the claim to resolution including communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. You will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving policyholders.
About the Role:
Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you’ll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You’ll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.
What You’ll Do:
· Manage auto claims from start to finish, ensuring timely and accurate resolution.
· Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
· Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
· Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
· Negotiate settlements with all involved parties, ensuring fair outcomes.
· Document all claim activity accurately and promptly in accordance with company policies.
· Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
· Coordinate follow-ups to clarify details and confirm next steps for resolution.
· For this position, the hours of operation are Monday-Friday 7AM-7PM, and Saturdays 7AM-5PM. Your training/nesting schedule will be Monday – Friday, 9:00 AM CT – 5:45 PM CT. Your permanent shift will be communicated to you by the end of week 4 of training, ensuring a seamless transition into your role. *Planned absences are not allowed during the first 5 weeks of training*
What You Bring:
· Strong communication and customer service skills.
· Ability to work independently and manage multiple claims simultaneously.
· Critical thinking and problem-solving abilities.
· Familiarity with insurance claims processes and regulations (preferred but not required).
· Comfort using digital tools and platforms to manage work efficiently.
Why Join Us?
· Competitive pay with needed support for continuous development and career advancement.
· Initial and ongoing training to get you proficient in your new role.
· Be part of a supportive and collaborative team.
· Make a meaningful impact in customers’ lives.
· Grow your career with training and development opportunities.
· Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
Note: This position is not available to residents of Puerto Rico, California, Alaska, or Hawaii.
Notice of Licensing Requirements:
· As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
· If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Skills
Auto Insurance Claims, Communication, Compliance, Conflict Resolution, Critical Thinking, Customer Service, Empathy, Insurance Claims, Problem Solving, Results-Oriented, Time Management
Compensation
Base compensation offered for this role is $21/hr.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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