Allstate
Operations Controls Consultant
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is a first line risk and control function responsible for the implementation of Operational risk and control programs by delivering insights, guidance and constructive challenges on internal control deficiencies and risk exposures within National Claims.
The ideal candidate will collaborate with various AORs to gather and analyze claims data to identify trends or emerging risks that will facilitate informed risk and control discussions to ensure the efficiency and effectiveness of claims processes.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
-
Flexible Work Arrangements
-
Employee discounts (15% on auto and property insurance, plus many other products and services)
-
Good Office program (receive up to 400$ back after purchasing office equipment)
-
Student Loan Payment Matching Program for Government Student loans
-
Comprehensive Retirement Savings Program with employer matched contributions
-
Annual Wellness allowance to support employees with improving health and wellbeing
-
Personal reflection day
-
Tuition Reimbursement
-
Working within the community and giving back!
Key Responsibilities
Risk Identification & Assessment:
-
Lead and facilitate risk assessments using risk mitigation tools to manage and mitigate operational risk within the claims department recommending opportunities for improvement.
-
Contribute to the enhancement of risk frameworks, methodologies, and tools.
-
Assist in maturing the 1st line Claims Operations control function by proactively identifying, assessing, analyzing and documenting emerging operational risks, industry trends, and control gaps that may impact the Claims function.
Control Testing & Monitoring:
-
Design and execute control testing programs to evaluate effectiveness of operational controls through walkthroughs and sample testing.
-
Analyze current claims processes and identify areas for improvement to enhance efficiency and accuracy to drive process improvement initiatives.
-
Utilize data analytics to identify, monitor, evaluate and implement the effectiveness of operational controls through key risk indicators and control metrics to identify trends or anomalies.
-
Track and monitor issues, incidents, operational losses, and near misses, ensuring root cause analysis and remediation.
Governance & Compliance:
-
Ensure all claims processes comply with internal policies, industry standards, and regulatory requirements (OSFI, FSRA, IFRS 17, Solvency II, SOX etc.)
-
Collaborate to ensure the completion of audits including Internal audits, business audits, regulatory, compliance and external audits with required data and evidence to align with National Claims objectives.
-
Prepare and present reports on operational control performance, risk assessments, and regulatory compliance.
-
Ensure the integrity of risk and control data by implementing and monitoring operational controls, policies, and procedures within the Claims department.
Stakeholder Engagement & Education:
-
Act as a liaison with external stakeholders including 2nd and 3rd lines of defense to manage risk and control matters.
-
Partner with first line teams to educate and embed a strong risk culture.
-
Act as a center of excellence and trusted advisor in Claims to ensure integrated and effective operational controls.
-
Provide training and support to claims staff on risk and control frameworks, tools, operational controls, best practices and procedures.
-
Collaborate with IT, Legal, Finance, Compliance, Internal Audit, IT Risk and other teams on cross-functional initiatives.
-
Act as key contacts regarding changes and new information relating to Internal Controls or regulatory requirements.
Education:
-
Advanced degree in Risk management or Business-related disciplines. Professional certifications (e.g. CRM, CRMP, FRM, CIP, CPA, CISA, CIA, CFA) are a plus.
-
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills & Experience
-
3 or more risk management and/or audit, operational risk/controls experience within the financial service industry (preferred).
-
Knowledge of operational risk frameworks and regulatory guidelines (e.g. Basel, COSO, E-21, B-10, B-15, ISO 31000).
-
Understanding of insurance industry regulations, products, services, processes, distribution and systems.
-
Excellent verbal and written communication capabilities with proven experience to influence others.
-
Advanced MS Office knowledge (Excel experience is an asset), Power BI, Visio reporting, Tableau and PowerPoint
-
Advanced knowledge of business and risk technology systems such as Guidewire, Assist Plus, Archer, Resolver, IBM open pages etc.
Role Designation: Remote
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is a first line risk and control function responsible for the implementation of Operational risk and control programs by delivering insights, guidance and constructive challenges on internal control deficiencies and risk exposures within National Claims.
The ideal candidate will collaborate with various AORs to gather and analyze claims data to identify trends or emerging risks that will facilitate informed risk and control discussions to ensure the efficiency and effectiveness of claims processes.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
-
Flexible Work Arrangements
-
Employee discounts (15% on auto and property insurance, plus many other products and services)
-
Good Office program (receive up to 400$ back after purchasing office equipment)
-
Student Loan Payment Matching Program for Government Student loans
-
Comprehensive Retirement Savings Program with employer matched contributions
-
Annual Wellness allowance to support employees with improving health and wellbeing
-
Personal reflection day
-
Tuition Reimbursement
-
Working within the community and giving back!
Key Responsibilities
Risk Identification & Assessment:
-
Lead and facilitate risk assessments using risk mitigation tools to manage and mitigate operational risk within the claims department recommending opportunities for improvement.
-
Contribute to the enhancement of risk frameworks, methodologies, and tools.
-
Assist in maturing the 1st line Claims Operations control function by proactively identifying, assessing, analyzing and documenting emerging operational risks, industry trends, and control gaps that may impact the Claims function.
Control Testing & Monitoring:
-
Design and execute control testing programs to evaluate effectiveness of operational controls through walkthroughs and sample testing.
-
Analyze current claims processes and identify areas for improvement to enhance efficiency and accuracy to drive process improvement initiatives.
-
Utilize data analytics to identify, monitor, evaluate and implement the effectiveness of operational controls through key risk indicators and control metrics to identify trends or anomalies.
-
Track and monitor issues, incidents, operational losses, and near misses, ensuring root cause analysis and remediation.
Governance & Compliance:
-
Ensure all claims processes comply with internal policies, industry standards, and regulatory requirements (OSFI, FSRA, IFRS 17, Solvency II, SOX etc.)
-
Collaborate to ensure the completion of audits including Internal audits, business audits, regulatory, compliance and external audits with required data and evidence to align with National Claims objectives.
-
Prepare and present reports on operational control performance, risk assessments, and regulatory compliance.
-
Ensure the integrity of risk and control data by implementing and monitoring operational controls, policies, and procedures within the Claims department.
Stakeholder Engagement & Education:
-
Act as a liaison with external stakeholders including 2nd and 3rd lines of defense to manage risk and control matters.
-
Partner with first line teams to educate and embed a strong risk culture.
-
Act as a center of excellence and trusted advisor in Claims to ensure integrated and effective operational controls.
-
Provide training and support to claims staff on risk and control frameworks, tools, operational controls, best practices and procedures.
-
Collaborate with IT, Legal, Finance, Compliance, Internal Audit, IT Risk and other teams on cross-functional initiatives.
-
Act as key contacts regarding changes and new information relating to Internal Controls or regulatory requirements.
Education:
-
Advanced degree in Risk management or Business-related disciplines. Professional certifications (e.g. CRM, CRMP, FRM, CIP, CPA, CISA, CIA, CFA) are a plus.
-
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills & Experience
-
3 or more risk management and/or audit, operational risk/controls experience within the financial service industry (preferred).
-
Knowledge of operational risk frameworks and regulatory guidelines (e.g. Basel, COSO, E-21, B-10, B-15, ISO 31000).
-
Understanding of insurance industry regulations, products, services, processes, distribution and systems.
-
Excellent verbal and written communication capabilities with proven experience to influence others.
-
Advanced MS Office knowledge (Excel experience is an asset), Power BI, Visio reporting, Tableau and PowerPoint
-
Advanced knowledge of business and risk technology systems such as Guidewire, Assist Plus, Archer, Resolver, IBM open pages etc.
Role Designation: Remote
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is a first line risk and control function responsible for the implementation of Operational risk and control programs by delivering insights, guidance and constructive challenges on internal control deficiencies and risk exposures within National Claims.
The ideal candidate will collaborate with various AORs to gather and analyze claims data to identify trends or emerging risks that will facilitate informed risk and control discussions to ensure the efficiency and effectiveness of claims processes.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
-
Flexible Work Arrangements
-
Employee discounts (15% on auto and property insurance, plus many other products and services)
-
Good Office program (receive up to 400$ back after purchasing office equipment)
-
Student Loan Payment Matching Program for Government Student loans
-
Comprehensive Retirement Savings Program with employer matched contributions
-
Annual Wellness allowance to support employees with improving health and wellbeing
-
Personal reflection day
-
Tuition Reimbursement
-
Working within the community and giving back!
Key Responsibilities
Risk Identification & Assessment:
-
Lead and facilitate risk assessments using risk mitigation tools to manage and mitigate operational risk within the claims department recommending opportunities for improvement.
-
Contribute to the enhancement of risk frameworks, methodologies, and tools.
-
Assist in maturing the 1st line Claims Operations control function by proactively identifying, assessing, analyzing and documenting emerging operational risks, industry trends, and control gaps that may impact the Claims function.
Control Testing & Monitoring:
-
Design and execute control testing programs to evaluate effectiveness of operational controls through walkthroughs and sample testing.
-
Analyze current claims processes and identify areas for improvement to enhance efficiency and accuracy to drive process improvement initiatives.
-
Utilize data analytics to identify, monitor, evaluate and implement the effectiveness of operational controls through key risk indicators and control metrics to identify trends or anomalies.
-
Track and monitor issues, incidents, operational losses, and near misses, ensuring root cause analysis and remediation.
Governance & Compliance:
-
Ensure all claims processes comply with internal policies, industry standards, and regulatory requirements (OSFI, FSRA, IFRS 17, Solvency II, SOX etc.)
-
Collaborate to ensure the completion of audits including Internal audits, business audits, regulatory, compliance and external audits with required data and evidence to align with National Claims objectives.
-
Prepare and present reports on operational control performance, risk assessments, and regulatory compliance.
-
Ensure the integrity of risk and control data by implementing and monitoring operational controls, policies, and procedures within the Claims department.
Stakeholder Engagement & Education:
-
Act as a liaison with external stakeholders including 2nd and 3rd lines of defense to manage risk and control matters.
-
Partner with first line teams to educate and embed a strong risk culture.
-
Act as a center of excellence and trusted advisor in Claims to ensure integrated and effective operational controls.
-
Provide training and support to claims staff on risk and control frameworks, tools, operational controls, best practices and procedures.
-
Collaborate with IT, Legal, Finance, Compliance, Internal Audit, IT Risk and other teams on cross-functional initiatives.
-
Act as key contacts regarding changes and new information relating to Internal Controls or regulatory requirements.
Education:
-
Advanced degree in Risk management or Business-related disciplines. Professional certifications (e.g. CRM, CRMP, FRM, CIP, CPA, CISA, CIA, CFA) are a plus.
-
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills & Experience
-
3 or more risk management and/or audit, operational risk/controls experience within the financial service industry (preferred).
-
Knowledge of operational risk frameworks and regulatory guidelines (e.g. Basel, COSO, E-21, B-10, B-15, ISO 31000).
-
Understanding of insurance industry regulations, products, services, processes, distribution and systems.
-
Excellent verbal and written communication capabilities with proven experience to influence others.
-
Advanced MS Office knowledge (Excel experience is an asset), Power BI, Visio reporting, Tableau and PowerPoint
-
Advanced knowledge of business and risk technology systems such as Guidewire, Assist Plus, Archer, Resolver, IBM open pages etc.
Role Designation: Remote
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Similar opportunities
Can’t find what you’re looking for?
Eric G.
Associate counsel, Innovation Law
Our leaders understand that the world is changing fast and people need to adapt and learn new skills. Allstate is committed to helping employees continuously develop and grow.
Kelly
Cloud Engineer
Dana T.
Senior Product Consultant
Paul D.
Software Engineer
I’m proud of building Allstate’s first Bilingual Unlicensed Service team during my first assignment as a leader. It’s an exciting opportunity for our employees and to better serve our Spanish-speaking customers.
Xiomara
Employee Engagement Leader
Joe W.
Commercial Senior Claims Service Adjuster
Brooke T
Property Senior Claims Adjuster
Everyone is encouraged to volunteer and give back however they can throughout the year. I enjoy giving back to the community and supporting the causes that are meaningful to me.
Lisa
Senior Lead Internal Auditor
