Auto Theft and Fire Adjuster – Remote (MST)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of an Auto Theft & Fire Adjuster, and what it takes to do the job!

The Auto Theft and Fire Adjuster is responsible for investigating automotive theft and fire claims, including total loss settlements. They are responsible for explaining coverage, claims, settlement, and rental processes to agents and/or customers. They work independently, prioritizing responsibilities, and managing their own workload. A Theft and Fire Adjuster is responsible for interviewing involved parties, delivering compassionate service that is fast, fair, and easy, to ensure customer retention, and maintaining customer satisfaction during the entire claim process.

Under limited supervision, the Auto Theft and Fire Adjuster is responsible for investigating, negotiating, and settling moderately complex theft claims. This individual is responsible for interviewing involved parties, delivering compassionate service that is fast, fair, and easy, to ensure customer retention, and maintaining customer satisfaction during the entire claim process. The preferred skillset is as follows:

• Previous experience in total loss adjustment or a related field is highly desirable.
• Proficiency in using estimating software and valuation tools for virtual assessments.
• Strong analytical skills to evaluate moderate to complex vehicle damages effectively.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a commitment to delivering accurate and timely results.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.

• The Customer Service Expert– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always. 
• The Investigator– you’ll confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage. 
• The Effective Communicator– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 
• The Negotiator– You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 
• The Recorder– you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Where will I work?

• This position is a permanent remote home-based worker. You do not need to be near an Allstate office but must live in the United States.
• This position is open to those residing in the US, however the preferred schedule is based on an MST/PST time zone (8-4:30 p.m. or 9-5:30 p.m.)
• This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.
• This position is not open to AK, PR, CA, WA or HI residents.

Allstate Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our benefits: 

• Medical, dental, and vision coverage 
• Allstate pension plan and 401(k) savings plan 
• Ayco financial coaching 
• Spring Health mental and emotional wellbeing resources 
• Paid parental leave 
• Adoption reimbursement 
• Paid time off 
• Tuition reimbursement 
• Wellness incentives 
• Allstate Foundation donation match and grant opportunities 
• Visit www.allstate.jobs/benefits to learn more.

Notice of Licensing Requirement

• As a condition of employment, you'll be expected to obtain an adjuster’s license in multiple markets (TX or FL w/ reciprocal markets for role)
• All required licenses must be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

#LI-BH3

Skills

Business Communications, Communication, Critical Thinking, Customer Complaint Resolution, Customer Education, Customer Empathy, Customer Escalation, Customer Service, Customer Solutions, Customer Validation, De-Escalation, Empathic Communication, Empathic Listening, Empathy, Fraud Investigations, Information Collection, Insurance Claims, Insurance Investigation, Negotiation, Scheduling, Time Management, Understanding Emotions, Vehicle Insurance

Compensation

Compensation offered for this role is $50,000.00 – 82,542.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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