Allstate
Casualty Claims Design Director
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Director Casualty Claims Design leads strategic initiatives to enhance adjuster processes for resolving casualty claims, with accountability for profit and loss, transformation, people leadership, expense management, customer experience, and compliance.
Key Responsibilities:
Strategic Leadership
- Define and communicate a vision for claims design aligned with corporate objectives.
- Develop and execute multi-year strategies for large-scale design initiatives, ensuring transparency and stakeholder engagement.
- Maintain expertise in claims, technology trends, and the competitive landscape to drive innovation.
Organizational Leadership
- Build and lead a high-performing claims design team, fostering excellence and accountability.
- Continuously improve design processes, metrics, and best practices.
- Oversee the full design lifecycle, from concept to launch and optimization.
- Direct analysis and reporting of claims performance and expense management.
Cross-Functional Collaboration
- Partner with technology, operations, and business leaders for successful development and delivery of strategic initiatives.
- Align with Claims Delivery and stakeholders to support operational commitments and drive synergy.
- Lead initiatives for growth, profitability, and process improvement.
Customer Focus
- Champion a customer-centric culture, ensuring the organization meets evolving customer and frontline employee needs.
- Represent the claims design function in executive forums internally and externally.
Innovative Leadership
- Identify and integrate emerging technologies (AI, automation) to transform the claims experience.
- Foster innovation and continuous improvement, balancing visionary thinking with practical execution.
- Guide the evolution of claims design architecture for future growth.
Supervisory Responsibilities:
- This role includes supervisory duties.
Education and Experience:
- Bachelor’s degree (preferred)
- 12+ years of experience (preferred)
Certificates, Licenses, Registrations:
- None required
Functional Skills:
- Effective interaction and coaching with internal and external customers, acting with empathy.
- Advanced knowledge of insurance policies, coverage, and regulatory requirements.
- Proven ability to lead large, geographically dispersed teams through change management.
- Expertise in claim processes, policies, procedures, systems, coverage, liability, damage estimation, and settlement.
- Advanced analytical, negotiation, and arbitration skills.
- Conflict management and problem resolution.
Additional Qualifications:
- Expertise in Casualty 3rd Party claim handling; knowledge of 1st Party claim handling is beneficial.
- Experience in strategic and operational leadership within claims, design, or related fields.
- Deep understanding of technological trends and their application in claims operations.
- Experience developing strategies to improve results through technology and data.
- Experience partnering with technology and managing vendor relationships.
- Ability to simplify complex processes and concepts.
- Exceptional cross-functional collaboration and executive stakeholder management.
- Commitment to customer-centric leadership and innovative problem-solving.
Skills
Claim Practices, Claims Management Strategies, Compliance Policies, Compliance Strategies, Customer Experience (CX), People Leadership, Regulatory Risk
Compensation
Compensation offered for this role is $171,000.00 – 230,250.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Director Casualty Claims Design leads strategic initiatives to enhance adjuster processes for resolving casualty claims, with accountability for profit and loss, transformation, people leadership, expense management, customer experience, and compliance.
Key Responsibilities:
Strategic Leadership
- Define and communicate a vision for claims design aligned with corporate objectives.
- Develop and execute multi-year strategies for large-scale design initiatives, ensuring transparency and stakeholder engagement.
- Maintain expertise in claims, technology trends, and the competitive landscape to drive innovation.
Organizational Leadership
- Build and lead a high-performing claims design team, fostering excellence and accountability.
- Continuously improve design processes, metrics, and best practices.
- Oversee the full design lifecycle, from concept to launch and optimization.
- Direct analysis and reporting of claims performance and expense management.
Cross-Functional Collaboration
- Partner with technology, operations, and business leaders for successful development and delivery of strategic initiatives.
- Align with Claims Delivery and stakeholders to support operational commitments and drive synergy.
- Lead initiatives for growth, profitability, and process improvement.
Customer Focus
- Champion a customer-centric culture, ensuring the organization meets evolving customer and frontline employee needs.
- Represent the claims design function in executive forums internally and externally.
Innovative Leadership
- Identify and integrate emerging technologies (AI, automation) to transform the claims experience.
- Foster innovation and continuous improvement, balancing visionary thinking with practical execution.
- Guide the evolution of claims design architecture for future growth.
Supervisory Responsibilities:
- This role includes supervisory duties.
Education and Experience:
- Bachelor’s degree (preferred)
- 12+ years of experience (preferred)
Certificates, Licenses, Registrations:
- None required
Functional Skills:
- Effective interaction and coaching with internal and external customers, acting with empathy.
- Advanced knowledge of insurance policies, coverage, and regulatory requirements.
- Proven ability to lead large, geographically dispersed teams through change management.
- Expertise in claim processes, policies, procedures, systems, coverage, liability, damage estimation, and settlement.
- Advanced analytical, negotiation, and arbitration skills.
- Conflict management and problem resolution.
Additional Qualifications:
- Expertise in Casualty 3rd Party claim handling; knowledge of 1st Party claim handling is beneficial.
- Experience in strategic and operational leadership within claims, design, or related fields.
- Deep understanding of technological trends and their application in claims operations.
- Experience developing strategies to improve results through technology and data.
- Experience partnering with technology and managing vendor relationships.
- Ability to simplify complex processes and concepts.
- Exceptional cross-functional collaboration and executive stakeholder management.
- Commitment to customer-centric leadership and innovative problem-solving.
Skills
Claim Practices, Claims Management Strategies, Compliance Policies, Compliance Strategies, Customer Experience (CX), People Leadership, Regulatory Risk
Compensation
Compensation offered for this role is $171,000.00 – 230,250.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Director Casualty Claims Design leads strategic initiatives to enhance adjuster processes for resolving casualty claims, with accountability for profit and loss, transformation, people leadership, expense management, customer experience, and compliance.
Key Responsibilities:
Strategic Leadership
- Define and communicate a vision for claims design aligned with corporate objectives.
- Develop and execute multi-year strategies for large-scale design initiatives, ensuring transparency and stakeholder engagement.
- Maintain expertise in claims, technology trends, and the competitive landscape to drive innovation.
Organizational Leadership
- Build and lead a high-performing claims design team, fostering excellence and accountability.
- Continuously improve design processes, metrics, and best practices.
- Oversee the full design lifecycle, from concept to launch and optimization.
- Direct analysis and reporting of claims performance and expense management.
Cross-Functional Collaboration
- Partner with technology, operations, and business leaders for successful development and delivery of strategic initiatives.
- Align with Claims Delivery and stakeholders to support operational commitments and drive synergy.
- Lead initiatives for growth, profitability, and process improvement.
Customer Focus
- Champion a customer-centric culture, ensuring the organization meets evolving customer and frontline employee needs.
- Represent the claims design function in executive forums internally and externally.
Innovative Leadership
- Identify and integrate emerging technologies (AI, automation) to transform the claims experience.
- Foster innovation and continuous improvement, balancing visionary thinking with practical execution.
- Guide the evolution of claims design architecture for future growth.
Supervisory Responsibilities:
- This role includes supervisory duties.
Education and Experience:
- Bachelor’s degree (preferred)
- 12+ years of experience (preferred)
Certificates, Licenses, Registrations:
- None required
Functional Skills:
- Effective interaction and coaching with internal and external customers, acting with empathy.
- Advanced knowledge of insurance policies, coverage, and regulatory requirements.
- Proven ability to lead large, geographically dispersed teams through change management.
- Expertise in claim processes, policies, procedures, systems, coverage, liability, damage estimation, and settlement.
- Advanced analytical, negotiation, and arbitration skills.
- Conflict management and problem resolution.
Additional Qualifications:
- Expertise in Casualty 3rd Party claim handling; knowledge of 1st Party claim handling is beneficial.
- Experience in strategic and operational leadership within claims, design, or related fields.
- Deep understanding of technological trends and their application in claims operations.
- Experience developing strategies to improve results through technology and data.
- Experience partnering with technology and managing vendor relationships.
- Ability to simplify complex processes and concepts.
- Exceptional cross-functional collaboration and executive stakeholder management.
- Commitment to customer-centric leadership and innovative problem-solving.
Skills
Claim Practices, Claims Management Strategies, Compliance Policies, Compliance Strategies, Customer Experience (CX), People Leadership, Regulatory Risk
Compensation
Compensation offered for this role is $171,000.00 – 230,250.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Similar opportunities
Can’t find what you’re looking for?
Eric G.
Associate counsel, Innovation Law
Our leaders understand that the world is changing fast and people need to adapt and learn new skills. Allstate is committed to helping employees continuously develop and grow.
Kelly
Cloud Engineer
Dana T.
Senior Product Consultant
Paul D.
Software Engineer
I’m proud of building Allstate’s first Bilingual Unlicensed Service team during my first assignment as a leader. It’s an exciting opportunity for our employees and to better serve our Spanish-speaking customers.
Xiomara
Employee Engagement Leader
Joe W.
Commercial Senior Claims Service Adjuster
Brooke T
Property Senior Claims Adjuster
Everyone is encouraged to volunteer and give back however they can throughout the year. I enjoy giving back to the community and supporting the causes that are meaningful to me.
Lisa
Senior Lead Internal Auditor
