Integon an Allstate company

Systems Analyst

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped commissions
Sell reputable products from Allstate and our family of brands

Role overview

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Systems Analyst (Production Support), creates high-level technical designs for complex projects and maintenance efforts by analyzing requirements and systems architecture, collaborating with technology partners and adhering to tool standards with little assistance. The SA assesses, documents, and mitigates design constraints and/or risks and performs design reviews to develop and support optimal IT solutions. Analysts act as front-line support to our business line triaging and handling research requests, issues, system remediations, and bug fixes. This role requires some after-hour on-call support.

Key Responsibilities

Has strong communication skills required to interact with the business and clients to resolve issues or discuss requirements provided.
Takes ownership of daily file monitoring for client(s) and coordinating scheduling conflicts/delays. Resolve issues promptly as needed.
Has knowledge and experience on updating mainframe systems including file scheduling, control records, and online screens.
Manages ticket and PCR/break fixes timely and with high quality.
Manages all input to a mainframe application with 100% accuracy and timeliness.
Ability to extract and analyze complex data from systems using SQL.
Incident response management and communication to involved parties.
Understands and can articulate how teamwork processes provide a line of sight to the customer
Creates the high-level technical designs for high complexity projects and difficult maintenance efforts by analyzing and tracing designs to requirements (business, functional, and nonfunctional) and systems architecture; creates design documents and maintain design artifacts
Understands the technical details, integration, and functions of a few applications, hardware, and/or software within a team; execute and enforce best practices
Participates in design reviews, application design impacts between concurrent releases, and technical walkthroughs
Identifies systems and technical constraints, potential technology risks, and document possible mitigation strategies for high complexity projects
Stewards an application or project and the business process(es) supported; facilitate implementation of strategies, elimination of redundancies, and simplification of the application
Supports the achievement of the Technology organization and corporate strategy; practices alignment to achieve the common purpose; demonstrates the focus on affordability, innovation and extraordinary customer service
For high complexity projects, validates code to designs and requirements; conducts code walkthroughs, inspections, and reviews
Provides technical input from team into architectural assessments; support architectural assessments; assist in enforcing architectural adherence for technologies within the team
Works with Business Analysts to write functional designs, and understand business requirements and process flows for high complexity projects; understand patterns, methodologies and system modeling

Essential Skills and Qualifications:

Minimum 3 years of experience supporting production systems, including analyzing requirements.
2 years of experience with SQL scripts with the ability to extract, interpret, and analyze complex data sets.
At least 2 years of hands-on experience working with mainframe applications (CCS and/or MSP) with quality results.
Experience triaging incidents, managing tickets or break/fix items, and coordinating with business and technology partners to resolve issues.
Strong communication skills with the ability to translate technical information for non-technical stakeholders and support cross-functional collaboration.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.

Role overview

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Systems Analyst (Production Support), creates high-level technical designs for complex projects and maintenance efforts by analyzing requirements and systems architecture, collaborating with technology partners and adhering to tool standards with little assistance. The SA assesses, documents, and mitigates design constraints and/or risks and performs design reviews to develop and support optimal IT solutions. Analysts act as front-line support to our business line triaging and handling research requests, issues, system remediations, and bug fixes. This role requires some after-hour on-call support.

Key Responsibilities

Has strong communication skills required to interact with the business and clients to resolve issues or discuss requirements provided.
Takes ownership of daily file monitoring for client(s) and coordinating scheduling conflicts/delays. Resolve issues promptly as needed.
Has knowledge and experience on updating mainframe systems including file scheduling, control records, and online screens.
Manages ticket and PCR/break fixes timely and with high quality.
Manages all input to a mainframe application with 100% accuracy and timeliness.
Ability to extract and analyze complex data from systems using SQL.
Incident response management and communication to involved parties.
Understands and can articulate how teamwork processes provide a line of sight to the customer
Creates the high-level technical designs for high complexity projects and difficult maintenance efforts by analyzing and tracing designs to requirements (business, functional, and nonfunctional) and systems architecture; creates design documents and maintain design artifacts
Understands the technical details, integration, and functions of a few applications, hardware, and/or software within a team; execute and enforce best practices
Participates in design reviews, application design impacts between concurrent releases, and technical walkthroughs
Identifies systems and technical constraints, potential technology risks, and document possible mitigation strategies for high complexity projects
Stewards an application or project and the business process(es) supported; facilitate implementation of strategies, elimination of redundancies, and simplification of the application
Supports the achievement of the Technology organization and corporate strategy; practices alignment to achieve the common purpose; demonstrates the focus on affordability, innovation and extraordinary customer service
For high complexity projects, validates code to designs and requirements; conducts code walkthroughs, inspections, and reviews
Provides technical input from team into architectural assessments; support architectural assessments; assist in enforcing architectural adherence for technologies within the team
Works with Business Analysts to write functional designs, and understand business requirements and process flows for high complexity projects; understand patterns, methodologies and system modeling

Essential Skills and Qualifications:

Minimum 3 years of experience supporting production systems, including analyzing requirements.
2 years of experience with SQL scripts with the ability to extract, interpret, and analyze complex data sets.
At least 2 years of hands-on experience working with mainframe applications (CCS and/or MSP) with quality results.
Experience triaging incidents, managing tickets or break/fix items, and coordinating with business and technology partners to resolve issues.
Strong communication skills with the ability to translate technical information for non-technical stakeholders and support cross-functional collaboration.