Allstate
SENIOR FIELD CLAIM SPECIALIST AUTO
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Reporting to the Manager Claims Auto Field, the Senior Field Claim Specialist Auto ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.
Accountabilities:
- Reviewing damage photos & claim file loss details to validate damages are loss related
- Create a loss damage estimate that accurately represents known damages
- Explain the repair estimate to the client and negotiate a settlement
- Explain the rental process
- Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
- Provide on the job training and feedback for team members as requested by manager
- Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
- Support effective partnerships with agents and brokers
- Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
- Attend industry seminars relative to automotive repair
- Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
- Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level
Qualifications:
- Minimum University degree/College diploma or equivalent work experience
- Provincial adjuster's licensing and bilingual language fluency (English/French) preferred
- Technical Diploma or equivalent training in auto body repair
- Experience in estimating vehicles using ADP or Mitchell systems
- Minimum 1-3 years auto damage estimating experience
- Must be I-CAR Platinum or currently working on attaining this designation
- Willing to enroll in CIP designation
- Strong customer service skills
- Excellent organizational skills
- Excellent negotiating skills
- Excellent written and verbal communication skills
- Knowledge of Assistplus, the auto policy and auto repair procedures
- Proficient keyboard skills and computer literacy
Compensation
Expected compensation for this role ranges from $ 59,520.00 – 97,185.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Reporting to the Manager Claims Auto Field, the Senior Field Claim Specialist Auto ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.
Accountabilities:
- Reviewing damage photos & claim file loss details to validate damages are loss related
- Create a loss damage estimate that accurately represents known damages
- Explain the repair estimate to the client and negotiate a settlement
- Explain the rental process
- Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
- Provide on the job training and feedback for team members as requested by manager
- Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
- Support effective partnerships with agents and brokers
- Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
- Attend industry seminars relative to automotive repair
- Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
- Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level
Qualifications:
- Minimum University degree/College diploma or equivalent work experience
- Provincial adjuster's licensing and bilingual language fluency (English/French) preferred
- Technical Diploma or equivalent training in auto body repair
- Experience in estimating vehicles using ADP or Mitchell systems
- Minimum 1-3 years auto damage estimating experience
- Must be I-CAR Platinum or currently working on attaining this designation
- Willing to enroll in CIP designation
- Strong customer service skills
- Excellent organizational skills
- Excellent negotiating skills
- Excellent written and verbal communication skills
- Knowledge of Assistplus, the auto policy and auto repair procedures
- Proficient keyboard skills and computer literacy
Compensation
Expected compensation for this role ranges from $ 59,520.00 – 97,185.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Reporting to the Manager Claims Auto Field, the Senior Field Claim Specialist Auto ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.
Accountabilities:
- Reviewing damage photos & claim file loss details to validate damages are loss related
- Create a loss damage estimate that accurately represents known damages
- Explain the repair estimate to the client and negotiate a settlement
- Explain the rental process
- Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
- Provide on the job training and feedback for team members as requested by manager
- Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
- Support effective partnerships with agents and brokers
- Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
- Attend industry seminars relative to automotive repair
- Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
- Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level
Qualifications:
- Minimum University degree/College diploma or equivalent work experience
- Provincial adjuster's licensing and bilingual language fluency (English/French) preferred
- Technical Diploma or equivalent training in auto body repair
- Experience in estimating vehicles using ADP or Mitchell systems
- Minimum 1-3 years auto damage estimating experience
- Must be I-CAR Platinum or currently working on attaining this designation
- Willing to enroll in CIP designation
- Strong customer service skills
- Excellent organizational skills
- Excellent negotiating skills
- Excellent written and verbal communication skills
- Knowledge of Assistplus, the auto policy and auto repair procedures
- Proficient keyboard skills and computer literacy
Compensation
Expected compensation for this role ranges from $ 59,520.00 – 97,185.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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