Loss Drafts Team Lead II (Sr. Supervisor)

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped commissions
Sell reputable products from Allstate and our family of brands

Role overview

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Loss Drafts Team Lead ll is responsible for overseeing day to day production within the department. Manage, motivate and support the supervisors and staff daily, apply a team approach and maintaining open communication. Accountable for meeting the department production and quality goals as well as playing a key role in meeting company-wide profitability and customer/client satisfaction goals.

Key Responsibilities

• Guide resolution of high impact errors by utilizing knowledge and available resources to resolve customer issues and negotiate sensitive and stressful situations

• Support implementation of process and technology changes by gathering training resources, coordinating training programs and distributing project information to prepare team for changes and streamline transitions

• Update key stakeholders on department production and performance by communicating with clients and managers as appropriate to regularly share pertinent information

• Guide effectiveness of operations by communicating organizational policies and best practices, setting performance goals, monitoring production stats and providing constructive feedback to ensure achievement of productivity and quality standards

• Develop and mentor team Supervisors by supervising managerial responsibilities and providing advice and direction to ensure a cohesive and effective approach to department leadership and guidance

• Manage resolution of system and technology errors by monitoring equipment functionality, identifying issues and quickly escalating to management and technical professionals to ensure continued and correct customer care equipment operations

• Contribute to continuous improvement initiatives by communicating with key stakeholders and participating in projects to support delivery of effective client and customer care programs, ensure team alignment with business goals and support achievement of service level agreements

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job has supervisory duties.

Qualifications

• At least 2 years of leadership experience, workflow/process management, or project management experience

• Demonstrates a strong sense of urgency and ability to prioritize work effectively

• Intermediate Excel skills, including formulas and VLOOKUP

• Dependable, accountable, and reliable with consistent follow-through

• Strong communication skills

•Ability to handle conflict professionally and effectively

•Proven ability to work quickly and efficiently in a fast-paced environment

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.