Allstate
Operation Claims Service Leader – Catastrophe (Remote)
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Operations Claim Service Leader (CSL) serves as an integral member of the National Catastrophe Team (NCT), supporting day-to-day operations. Primary responsibilities include coordinating territory-level oversight activities focused on customer satisfaction, loss management, and expense administration.
The CSL also acts as a territory liaison with Home Office partners, Property line leaders, Quality Assurance, and NCT field employees. In addition, the CSL provides mentoring and coaching to the team.
The Operations Claim Service Leader (CSL) is responsible for serving as an integral member of the National Catastrophe Team (NCT) staff to assist in the day-to-day operations. The primary responsibilities include coordination of the territory-level oversight activities focused on customer satisfaction, loss management, and expense administration. Equally important, the CSL acts as a territory liaison with Home Office, Property line leaders, Quality Assurance, and NCT field employees. The CSL also provides mentoring and coaching to the team.
Schedule & Travel
- Work Schedule: Monday–Friday
- Travel: Up to 25% annually, depending on operational needs and CAT events
- Not Eligible for Residents of: California, Alaska, Hawaii, Washington, or Puerto Rico
Key Responsibilities
Customer Service:
- Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that the customer's needs are met.
- Manages and resolves escalated customer communications, concerns, conflicts, or issues.
- Reviews customer satisfaction results; develops and directs business unit action plans.
- Develops business strategies that ensure a focus on customers.
Administration and Operational Management:
- Establishes operational strategies, goals, and objectives for the National Catastrophe Team.
- Develops strategies and opportunities for operational improvement.
- Compiles and analyzes critical metrics and operational reports and helps facilitate the development of action plans to improve claims processes and customer service to sustain the existing customer base and attract new customers.
- Assures compliance with company policies, procedures, and reporting requirements.
- Ensures compliance with company, state, and federal compliance rules and regulations.
- Identifies issues and potential solutions in all aspects of the claims business.
Supervisory/People Management:
- Fosters a collaborative environment that inspires and motivates employees.
- Manages and monitors human resources and management activities.
- Effectively coaches and provides development/career guidance for direct reports.
- Leads teams in understanding the link between Allstate objectives and their contributions.
- Leads and implements change management initiatives.
- Communicates business trends and issues to employees.
Preferred Qualifications
- 3+ years of management experience
- 3+ years of experience in property claims
- Ability to influence, interact effectively, and coach others on interacting effectively with internal or external customers and act with empathy in a virtual environment
- Ability to achieve business unit objectives
- Ability to investigate, evaluate, and settle highly complex business problems
- Ability to introduce and lead change effectively
- Have and maintain all appropriate licenses and registrations for the role per state requirements
Skills
Claims Processing, Collaboration, Communication, Compliance, Customer Satisfaction, Data Metrics, Metrics Analysis, Operational Efficiency, Operational Strategies, Oral Presentation, Organizational Skills, Presentations, Prioritization, Professional Presentation, Property Claims, Strategy Development
Compensation
Compensation offered for this role is 80,000.00 – 136,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Operations Claim Service Leader (CSL) serves as an integral member of the National Catastrophe Team (NCT), supporting day-to-day operations. Primary responsibilities include coordinating territory-level oversight activities focused on customer satisfaction, loss management, and expense administration.
The CSL also acts as a territory liaison with Home Office partners, Property line leaders, Quality Assurance, and NCT field employees. In addition, the CSL provides mentoring and coaching to the team.
The Operations Claim Service Leader (CSL) is responsible for serving as an integral member of the National Catastrophe Team (NCT) staff to assist in the day-to-day operations. The primary responsibilities include coordination of the territory-level oversight activities focused on customer satisfaction, loss management, and expense administration. Equally important, the CSL acts as a territory liaison with Home Office, Property line leaders, Quality Assurance, and NCT field employees. The CSL also provides mentoring and coaching to the team.
Schedule & Travel
- Work Schedule: Monday–Friday
- Travel: Up to 25% annually, depending on operational needs and CAT events
- Not Eligible for Residents of: California, Alaska, Hawaii, Washington, or Puerto Rico
Key Responsibilities
Customer Service:
- Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that the customer's needs are met.
- Manages and resolves escalated customer communications, concerns, conflicts, or issues.
- Reviews customer satisfaction results; develops and directs business unit action plans.
- Develops business strategies that ensure a focus on customers.
Administration and Operational Management:
- Establishes operational strategies, goals, and objectives for the National Catastrophe Team.
- Develops strategies and opportunities for operational improvement.
- Compiles and analyzes critical metrics and operational reports and helps facilitate the development of action plans to improve claims processes and customer service to sustain the existing customer base and attract new customers.
- Assures compliance with company policies, procedures, and reporting requirements.
- Ensures compliance with company, state, and federal compliance rules and regulations.
- Identifies issues and potential solutions in all aspects of the claims business.
Supervisory/People Management:
- Fosters a collaborative environment that inspires and motivates employees.
- Manages and monitors human resources and management activities.
- Effectively coaches and provides development/career guidance for direct reports.
- Leads teams in understanding the link between Allstate objectives and their contributions.
- Leads and implements change management initiatives.
- Communicates business trends and issues to employees.
Preferred Qualifications
- 3+ years of management experience
- 3+ years of experience in property claims
- Ability to influence, interact effectively, and coach others on interacting effectively with internal or external customers and act with empathy in a virtual environment
- Ability to achieve business unit objectives
- Ability to investigate, evaluate, and settle highly complex business problems
- Ability to introduce and lead change effectively
- Have and maintain all appropriate licenses and registrations for the role per state requirements
Skills
Claims Processing, Collaboration, Communication, Compliance, Customer Satisfaction, Data Metrics, Metrics Analysis, Operational Efficiency, Operational Strategies, Oral Presentation, Organizational Skills, Presentations, Prioritization, Professional Presentation, Property Claims, Strategy Development
Compensation
Compensation offered for this role is 80,000.00 – 136,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Operations Claim Service Leader (CSL) serves as an integral member of the National Catastrophe Team (NCT), supporting day-to-day operations. Primary responsibilities include coordinating territory-level oversight activities focused on customer satisfaction, loss management, and expense administration.
The CSL also acts as a territory liaison with Home Office partners, Property line leaders, Quality Assurance, and NCT field employees. In addition, the CSL provides mentoring and coaching to the team.
The Operations Claim Service Leader (CSL) is responsible for serving as an integral member of the National Catastrophe Team (NCT) staff to assist in the day-to-day operations. The primary responsibilities include coordination of the territory-level oversight activities focused on customer satisfaction, loss management, and expense administration. Equally important, the CSL acts as a territory liaison with Home Office, Property line leaders, Quality Assurance, and NCT field employees. The CSL also provides mentoring and coaching to the team.
Schedule & Travel
- Work Schedule: Monday–Friday
- Travel: Up to 25% annually, depending on operational needs and CAT events
- Not Eligible for Residents of: California, Alaska, Hawaii, Washington, or Puerto Rico
Key Responsibilities
Customer Service:
- Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that the customer's needs are met.
- Manages and resolves escalated customer communications, concerns, conflicts, or issues.
- Reviews customer satisfaction results; develops and directs business unit action plans.
- Develops business strategies that ensure a focus on customers.
Administration and Operational Management:
- Establishes operational strategies, goals, and objectives for the National Catastrophe Team.
- Develops strategies and opportunities for operational improvement.
- Compiles and analyzes critical metrics and operational reports and helps facilitate the development of action plans to improve claims processes and customer service to sustain the existing customer base and attract new customers.
- Assures compliance with company policies, procedures, and reporting requirements.
- Ensures compliance with company, state, and federal compliance rules and regulations.
- Identifies issues and potential solutions in all aspects of the claims business.
Supervisory/People Management:
- Fosters a collaborative environment that inspires and motivates employees.
- Manages and monitors human resources and management activities.
- Effectively coaches and provides development/career guidance for direct reports.
- Leads teams in understanding the link between Allstate objectives and their contributions.
- Leads and implements change management initiatives.
- Communicates business trends and issues to employees.
Preferred Qualifications
- 3+ years of management experience
- 3+ years of experience in property claims
- Ability to influence, interact effectively, and coach others on interacting effectively with internal or external customers and act with empathy in a virtual environment
- Ability to achieve business unit objectives
- Ability to investigate, evaluate, and settle highly complex business problems
- Ability to introduce and lead change effectively
- Have and maintain all appropriate licenses and registrations for the role per state requirements
Skills
Claims Processing, Collaboration, Communication, Compliance, Customer Satisfaction, Data Metrics, Metrics Analysis, Operational Efficiency, Operational Strategies, Oral Presentation, Organizational Skills, Presentations, Prioritization, Professional Presentation, Property Claims, Strategy Development
Compensation
Compensation offered for this role is 80,000.00 – 136,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Similar opportunities
Can’t find what you’re looking for?
Eric G.
Associate counsel, Innovation Law
Our leaders understand that the world is changing fast and people need to adapt and learn new skills. Allstate is committed to helping employees continuously develop and grow.
Kelly
Cloud Engineer
Dana T.
Senior Product Consultant
Paul D.
Software Engineer
I’m proud of building Allstate’s first Bilingual Unlicensed Service team during my first assignment as a leader. It’s an exciting opportunity for our employees and to better serve our Spanish-speaking customers.
Xiomara
Employee Engagement Leader
Joe W.
Commercial Senior Claims Service Adjuster
Brooke T
Property Senior Claims Adjuster
Everyone is encouraged to volunteer and give back however they can throughout the year. I enjoy giving back to the community and supporting the causes that are meaningful to me.
Lisa
Senior Lead Internal Auditor
