Allstate
Claims Service Representative Co-op
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills? A Company that values diversity, community, and people? A place where your employer promotes flexibility to achieve work/life balance? If that sounds like somewhere you want to be a part of, we want to hear from you.
About Allstate Insurance Company of Canada
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.
As a Claims Service Representative you will support our customers through their First Notice of Loss experience delivering an exceptional customer journey. Offering guidance by answering incoming calls and providing seamless service while ensuring efficiency and accuracy. You will be responsible for ensuring claim details are gathered and provide direction to customers.
This role is currently remote. It is a 4-month student-contract role from April 27-August 28.
Responsibilities:
During your placement you will have the opportunity to:
-
Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
-
Provide exceptional Customer Experience based on claims service and quality standards
-
Responding to customers with empathy, care and concern
-
Secure and accurately document all details concerning a loss
-
Explain claim process and next steps as necessary
-
Set up Method of Inspections and/or Emergency Services where required
Required Skills:
We are looking for a student who has:
-
At least 1 year of customer service experience preferred
-
Competency in oral and written communication, preferable multilingual. Bilingual is an asset
-
Skilled in providing exceptional customer service
-
Able to work under pressure and high volumes completing tasks efficiently
-
Enrolled in a Canadian university or college degree out of the 5 provinces Allstate Canada operates in (ON, AB, NB, NS, QC).
-
Currently in their 2nd year or higher year of study.
Application Requirements:
- Resume
- Cover Letter
- Short answer questions
Please choose 3 out of the 4 short answer questions to include in your application package. Max. 350-word limit
- Tell me about a time you helped someone who was stressed or upset. How did you approach the situation, and what was the outcome?
- Describe a situation where paying close attention to detail prevented a mistake. What steps did you take to ensure accuracy?
- Give an example of when you had to listen carefully to fully understand someone’s needs. How did you confirm you understood them correctly?
- What does excellent customer service mean to you, and how would you demonstrate that in a claim’s environment?
#LI-SS5
Skills
Attentiveness, Communication, Customer Centricity, Customer Experience (CX), Digital Literacy, Empathy, Inclusive Leadership, Learning Agility, Prioritization, Results-Oriented
Compensation
Expected compensation for this role ranges from $ 40,000.00-50,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills? A Company that values diversity, community, and people? A place where your employer promotes flexibility to achieve work/life balance? If that sounds like somewhere you want to be a part of, we want to hear from you.
About Allstate Insurance Company of Canada
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.
As a Claims Service Representative you will support our customers through their First Notice of Loss experience delivering an exceptional customer journey. Offering guidance by answering incoming calls and providing seamless service while ensuring efficiency and accuracy. You will be responsible for ensuring claim details are gathered and provide direction to customers.
This role is currently remote. It is a 4-month student-contract role from April 27-August 28.
Responsibilities:
During your placement you will have the opportunity to:
-
Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
-
Provide exceptional Customer Experience based on claims service and quality standards
-
Responding to customers with empathy, care and concern
-
Secure and accurately document all details concerning a loss
-
Explain claim process and next steps as necessary
-
Set up Method of Inspections and/or Emergency Services where required
Required Skills:
We are looking for a student who has:
-
At least 1 year of customer service experience preferred
-
Competency in oral and written communication, preferable multilingual. Bilingual is an asset
-
Skilled in providing exceptional customer service
-
Able to work under pressure and high volumes completing tasks efficiently
-
Enrolled in a Canadian university or college degree out of the 5 provinces Allstate Canada operates in (ON, AB, NB, NS, QC).
-
Currently in their 2nd year or higher year of study.
Application Requirements:
- Resume
- Cover Letter
- Short answer questions
Please choose 3 out of the 4 short answer questions to include in your application package. Max. 350-word limit
- Tell me about a time you helped someone who was stressed or upset. How did you approach the situation, and what was the outcome?
- Describe a situation where paying close attention to detail prevented a mistake. What steps did you take to ensure accuracy?
- Give an example of when you had to listen carefully to fully understand someone’s needs. How did you confirm you understood them correctly?
- What does excellent customer service mean to you, and how would you demonstrate that in a claim’s environment?
#LI-SS5
Skills
Attentiveness, Communication, Customer Centricity, Customer Experience (CX), Digital Literacy, Empathy, Inclusive Leadership, Learning Agility, Prioritization, Results-Oriented
Compensation
Expected compensation for this role ranges from $ 40,000.00-50,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills? A Company that values diversity, community, and people? A place where your employer promotes flexibility to achieve work/life balance? If that sounds like somewhere you want to be a part of, we want to hear from you.
About Allstate Insurance Company of Canada
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.
As a Claims Service Representative you will support our customers through their First Notice of Loss experience delivering an exceptional customer journey. Offering guidance by answering incoming calls and providing seamless service while ensuring efficiency and accuracy. You will be responsible for ensuring claim details are gathered and provide direction to customers.
This role is currently remote. It is a 4-month student-contract role from April 27-August 28.
Responsibilities:
During your placement you will have the opportunity to:
-
Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
-
Provide exceptional Customer Experience based on claims service and quality standards
-
Responding to customers with empathy, care and concern
-
Secure and accurately document all details concerning a loss
-
Explain claim process and next steps as necessary
-
Set up Method of Inspections and/or Emergency Services where required
Required Skills:
We are looking for a student who has:
-
At least 1 year of customer service experience preferred
-
Competency in oral and written communication, preferable multilingual. Bilingual is an asset
-
Skilled in providing exceptional customer service
-
Able to work under pressure and high volumes completing tasks efficiently
-
Enrolled in a Canadian university or college degree out of the 5 provinces Allstate Canada operates in (ON, AB, NB, NS, QC).
-
Currently in their 2nd year or higher year of study.
Application Requirements:
- Resume
- Cover Letter
- Short answer questions
Please choose 3 out of the 4 short answer questions to include in your application package. Max. 350-word limit
- Tell me about a time you helped someone who was stressed or upset. How did you approach the situation, and what was the outcome?
- Describe a situation where paying close attention to detail prevented a mistake. What steps did you take to ensure accuracy?
- Give an example of when you had to listen carefully to fully understand someone’s needs. How did you confirm you understood them correctly?
- What does excellent customer service mean to you, and how would you demonstrate that in a claim’s environment?
#LI-SS5
Skills
Attentiveness, Communication, Customer Centricity, Customer Experience (CX), Digital Literacy, Empathy, Inclusive Leadership, Learning Agility, Prioritization, Results-Oriented
Compensation
Expected compensation for this role ranges from $ 40,000.00-50,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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