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Allstate

Conversational AI Designer

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped commissions
Sell reputable products from Allstate and our family of brands

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Conversational AI Designer is responsible for creating intuitive, human centered conversational experiences across IVR, chat, and agentic AI systems. As a Conversational AI Designer, you will collaborate with cross functional partners to deliver clear, effective interactions that support customer and business outcomes for Allstate customers, consumers, and employees.

Key Responsibilities

Designs end to end conversational experiences for IVR, chat, and agentic AI, balancing user needs, business goals, and technical feasibility.

Oversees the conversational AI design process across multi-disciplinary teams, helping educate all UX designers on how to collaborate with other disciplines

Models how to use human-centered design approaches to frame conversational AI design problems, uncover patterns, discover opportunities, and visualize concepts, and create interactive prototypes for voice and chat experiences.

Applies human centered design methods to clarify ambiguous problems and deliver clear flows, messaging, and handoffs.

Creates practical conversation design artifacts—including scripts, flow diagrams, prototypes, and interaction maps—using tools such as Figma, Mural, Visio, and Voiceflow.

Partners closely with product, engineering, and other teams through implementation to ensure conversational experiences meet design standards.

Plans and conducts iterative evaluations of conversational experiences and uses findings to strengthen clarity and task success.

Reviews performance indicators and customer feedback to identify improvements across voice, chat, and AI interaction points.

Incorporates accessibility, privacy, and compliance considerations into conversational experiences.

Clearly communicates design rationale, builds alignment, and supports effective decision making across cross functional teams.

Manages priorities, timelines, and scope across multiple workstreams with minimal oversight.

Contributes to shared design standards, patterns, and team processes that elevate design quality across conversational interfaces.

Functional Skills

Strong experience designing for IVR, chat, and agentic AI

Skilled in writing clear conversational prompts, messages, and system responses

Ability to translate requirements into flows, scripts, prototypes, and documentation

Proficiency with Visio, Voiceflow, Mural, or comparable tools

Ability to collaborate with product and engineering partners to navigate technical constraints

Understanding of accessibility, privacy, and compliance considerations in conversational systems

Strong communication, facilitation, organization, and timemanagement skills

Experience designing within complex transactional systems and supporting seamless escalation or handoff experiences

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

#LI-JP1

Skills

Figma, User Experience (UX), User Experience (UX) Design

Compensation

Compensation offered for this role is 80,000.00 – 136,625.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.