Allstate
Business Architect Lead Consultant – (Remote US)
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Position Summary
The Business Architect Lead Consultant will own a focused portfolio within Claims, driving deep analysis of current-state processes and designing scalable, future-state solutions.
This role is responsible for evaluating where to leverage AI, automation, and human intervention, while partnering closely with technology teams to bring solutions to life.
Acting as the primary liaison between business and technology, this individual will translate business needs into clear, actionable requirements and serve as the voice of the business throughout the transformation lifecycle.
As part of building a team focused on advancing customer and employee engagement, this role will lead to work across key communication and engagement platforms, including Freya, Communication Manager, MyClaim, and Hi Marley. This includes auditing and improving customer communications across both automated and freeform channels to drive greater clarity, consistency, and effectiveness. The role will also support the development of customer and employee engagement capabilities within ALLIE, helping shape how agentic AI and emerging engagement models are applied within Claims.
Success in this role requires strong systems of thinking and the ability to translate business architecture into actionable solutions. The ideal candidate will be able to navigate and influence across stakeholders, visualize complex concepts, and communicate ideas through clear, compelling storytelling. Familiarity with Allstate technical architecture and the OBD model is a plus.
Key Responsibilities
-
Own and lead a defined vertical or portfolio of work within the business.
-
Conduct deep-dive assessments of current state processes and workflows.
-
Design and deliver future-state solutions, incorporating AI and automation where appropriate.
-
Partner with technology teams to define and execute solution requirements.
-
Act as the primary translator between business stakeholders and technical teams.
-
Drive alignment across multiple cross-functional stakeholders.
-
Support transformation initiatives through design, implementation planning, and execution.
Day-to-Day Activities
-
Collaborating with business stakeholders to understand needs and pain points.
-
Leading process deep dives and redesign efforts within a specific vertical.
-
Partnering with technology teams to scope and build solutions.
-
Facilitating cross-functional discussions and aligning teams.
-
Evaluating opportunities for AI, automation, and process improvement.
-
Communicating business requirements clearly to technical partners.
Preferred Experience
-
3–5+ years of experience in business architecture, process design, consulting, or operations (flexible based on candidate strength).
-
Experience working cross-functionally with both business and technology teams.
-
Strong background in process analysis, redesign, and optimization.
-
Ability to translate complex business needs into structured requirements.
-
Experience working within transformation or change initiatives.
Team Structure & Location
-
Part of a broader Business Architecture team.
-
Role alignment typically owning 1-2 products or work verticals.
-
Flexible remote location; candidates may sit near key hubs but not required.
-
Highly collaborative role with cross-functional teams across the organization.
Travel
-
Must be able to travel up to Max 10%.
-
Occasional travel to hubs (Chicago, Charlotte, Dallas & Scottsdale) and other locations as needed.
This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents.
#LI-YS1
Skills
Agentic Design, Business Architecture, Business Influence, Business Partnerships, Business Processes, Business Strategies, Cross-Functional Collaboration, Stakeholder Management, Storytelling, Systems Design, Technology Partnerships, Video Storytelling
Compensation
Compensation offered for this role is 100,000.00 – 170,500.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Position Summary
The Business Architect Lead Consultant will own a focused portfolio within Claims, driving deep analysis of current-state processes and designing scalable, future-state solutions.
This role is responsible for evaluating where to leverage AI, automation, and human intervention, while partnering closely with technology teams to bring solutions to life.
Acting as the primary liaison between business and technology, this individual will translate business needs into clear, actionable requirements and serve as the voice of the business throughout the transformation lifecycle.
As part of building a team focused on advancing customer and employee engagement, this role will lead to work across key communication and engagement platforms, including Freya, Communication Manager, MyClaim, and Hi Marley. This includes auditing and improving customer communications across both automated and freeform channels to drive greater clarity, consistency, and effectiveness. The role will also support the development of customer and employee engagement capabilities within ALLIE, helping shape how agentic AI and emerging engagement models are applied within Claims.
Success in this role requires strong systems of thinking and the ability to translate business architecture into actionable solutions. The ideal candidate will be able to navigate and influence across stakeholders, visualize complex concepts, and communicate ideas through clear, compelling storytelling. Familiarity with Allstate technical architecture and the OBD model is a plus.
Key Responsibilities
-
Own and lead a defined vertical or portfolio of work within the business.
-
Conduct deep-dive assessments of current state processes and workflows.
-
Design and deliver future-state solutions, incorporating AI and automation where appropriate.
-
Partner with technology teams to define and execute solution requirements.
-
Act as the primary translator between business stakeholders and technical teams.
-
Drive alignment across multiple cross-functional stakeholders.
-
Support transformation initiatives through design, implementation planning, and execution.
Day-to-Day Activities
-
Collaborating with business stakeholders to understand needs and pain points.
-
Leading process deep dives and redesign efforts within a specific vertical.
-
Partnering with technology teams to scope and build solutions.
-
Facilitating cross-functional discussions and aligning teams.
-
Evaluating opportunities for AI, automation, and process improvement.
-
Communicating business requirements clearly to technical partners.
Preferred Experience
-
3–5+ years of experience in business architecture, process design, consulting, or operations (flexible based on candidate strength).
-
Experience working cross-functionally with both business and technology teams.
-
Strong background in process analysis, redesign, and optimization.
-
Ability to translate complex business needs into structured requirements.
-
Experience working within transformation or change initiatives.
Team Structure & Location
-
Part of a broader Business Architecture team.
-
Role alignment typically owning 1-2 products or work verticals.
-
Flexible remote location; candidates may sit near key hubs but not required.
-
Highly collaborative role with cross-functional teams across the organization.
Travel
-
Must be able to travel up to Max 10%.
-
Occasional travel to hubs (Chicago, Charlotte, Dallas & Scottsdale) and other locations as needed.
This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents.
#LI-YS1
Skills
Agentic Design, Business Architecture, Business Influence, Business Partnerships, Business Processes, Business Strategies, Cross-Functional Collaboration, Stakeholder Management, Storytelling, Systems Design, Technology Partnerships, Video Storytelling
Compensation
Compensation offered for this role is 100,000.00 – 170,500.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Position Summary
The Business Architect Lead Consultant will own a focused portfolio within Claims, driving deep analysis of current-state processes and designing scalable, future-state solutions.
This role is responsible for evaluating where to leverage AI, automation, and human intervention, while partnering closely with technology teams to bring solutions to life.
Acting as the primary liaison between business and technology, this individual will translate business needs into clear, actionable requirements and serve as the voice of the business throughout the transformation lifecycle.
As part of building a team focused on advancing customer and employee engagement, this role will lead to work across key communication and engagement platforms, including Freya, Communication Manager, MyClaim, and Hi Marley. This includes auditing and improving customer communications across both automated and freeform channels to drive greater clarity, consistency, and effectiveness. The role will also support the development of customer and employee engagement capabilities within ALLIE, helping shape how agentic AI and emerging engagement models are applied within Claims.
Success in this role requires strong systems of thinking and the ability to translate business architecture into actionable solutions. The ideal candidate will be able to navigate and influence across stakeholders, visualize complex concepts, and communicate ideas through clear, compelling storytelling. Familiarity with Allstate technical architecture and the OBD model is a plus.
Key Responsibilities
-
Own and lead a defined vertical or portfolio of work within the business.
-
Conduct deep-dive assessments of current state processes and workflows.
-
Design and deliver future-state solutions, incorporating AI and automation where appropriate.
-
Partner with technology teams to define and execute solution requirements.
-
Act as the primary translator between business stakeholders and technical teams.
-
Drive alignment across multiple cross-functional stakeholders.
-
Support transformation initiatives through design, implementation planning, and execution.
Day-to-Day Activities
-
Collaborating with business stakeholders to understand needs and pain points.
-
Leading process deep dives and redesign efforts within a specific vertical.
-
Partnering with technology teams to scope and build solutions.
-
Facilitating cross-functional discussions and aligning teams.
-
Evaluating opportunities for AI, automation, and process improvement.
-
Communicating business requirements clearly to technical partners.
Preferred Experience
-
3–5+ years of experience in business architecture, process design, consulting, or operations (flexible based on candidate strength).
-
Experience working cross-functionally with both business and technology teams.
-
Strong background in process analysis, redesign, and optimization.
-
Ability to translate complex business needs into structured requirements.
-
Experience working within transformation or change initiatives.
Team Structure & Location
-
Part of a broader Business Architecture team.
-
Role alignment typically owning 1-2 products or work verticals.
-
Flexible remote location; candidates may sit near key hubs but not required.
-
Highly collaborative role with cross-functional teams across the organization.
Travel
-
Must be able to travel up to Max 10%.
-
Occasional travel to hubs (Chicago, Charlotte, Dallas & Scottsdale) and other locations as needed.
This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents.
#LI-YS1
Skills
Agentic Design, Business Architecture, Business Influence, Business Partnerships, Business Processes, Business Strategies, Cross-Functional Collaboration, Stakeholder Management, Storytelling, Systems Design, Technology Partnerships, Video Storytelling
Compensation
Compensation offered for this role is 100,000.00 – 170,500.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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