Allstate
Mass Tort & Environmental Specialty Operations Senior Claims Consultant
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Claims Consultant – Mass Tort & Environmental Claims is responsible for independently managing complex, legacy runoff claims arising from historical excess liability policies. This role focuses on asbestos, environmental, talc, PFAS, and other long latency mass tort exposures, requiring advanced coverage analysis, strategic claims handling, and strong legal and financial judgment.
This position operates within a highly specialized team and supports claims across multiple U.S. jurisdictions and Canada.
Key Responsibilities
Complex Coverage & Claims Handling
- Independently analyze and apply CGL, umbrella, and excess policy language, including historical policy forms, to assess coverage for complex claims.
- Manage legacy runoff claims tied to policies issued primarily in the 1970s–mid‑1980s with significant aggregate exposure.
- Evaluate underlying facts, jurisdiction‑specific law, and long‑latency issues to determine coverage positions and claims strategy.
Mass Tort, Asbestos & Environmental Claims
- Handle complex asbestos bodily injury, talc, environmental contamination, PFAS, and other mass tort claims.
- Assess environmental exposure scenarios including soil, groundwater, and contamination cleanup claims.
- Manage claims involving large commercial and industrial insureds with substantial liability exposure.
Litigation & Dispute Resolution
- Manage litigated matters including coverage actions filed against Allstate.
- Coordinate with internal and external counsel on litigation strategy.
- Participate in mediations, arbitrations, and negotiations and serve as a witness when required.
Financial Oversight & Strategy
- Establish, document, and adjust case reserves and financial projections.
- Develop and execute action plans.
- Provide clear analysis and recommendations.
Caseload & Documentation Management
- Maintain thoroughly documented claim files, ensuring compliance with internal guidelines.
- Effectively manage a complex and diverse caseload.
Systems, Technology & Operational Effectiveness
- Work across multiple claims systems.
- Adapt to evolving technology and AI‑supported workflows within the claim’s organization.
- Demonstrate strong written communication and analytical skills.
Qualifications
Experience
- 3+ years of experience handling mass tort, asbestos, environmental, or other long‑latency claims preferred.
- Prior experience with complex coverage analysis, excess policies, or legacy runoff portfolios strongly preferred.
- Experience handling multi‑jurisdictional claims across the U.S. and/or Canada.
Skills & Competencies
- Advanced coverage analysis
- Strong written and verbal communication abilities
- Proven negotiation and settlement experience
- High level of independence and accountability in a remote environment
- Ability to manage complexity across multiple claim types and systems
Work Environment
- Remote‑friendly role within a specialized team
- Requires a self‑starter capable of managing complex claims with minimal supervision
Skills
Claims Administration, Claims Auditing, Claims Resolution, Collaborative Development, Complex Claims, Insurance Claims, Problem Resolution, Process Improvements, Reinsurance, Written Communication
Compensation
Compensation offered for this role is 80,000.00 – 136,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Claims Consultant – Mass Tort & Environmental Claims is responsible for independently managing complex, legacy runoff claims arising from historical excess liability policies. This role focuses on asbestos, environmental, talc, PFAS, and other long latency mass tort exposures, requiring advanced coverage analysis, strategic claims handling, and strong legal and financial judgment.
This position operates within a highly specialized team and supports claims across multiple U.S. jurisdictions and Canada.
Key Responsibilities
Complex Coverage & Claims Handling
- Independently analyze and apply CGL, umbrella, and excess policy language, including historical policy forms, to assess coverage for complex claims.
- Manage legacy runoff claims tied to policies issued primarily in the 1970s–mid‑1980s with significant aggregate exposure.
- Evaluate underlying facts, jurisdiction‑specific law, and long‑latency issues to determine coverage positions and claims strategy.
Mass Tort, Asbestos & Environmental Claims
- Handle complex asbestos bodily injury, talc, environmental contamination, PFAS, and other mass tort claims.
- Assess environmental exposure scenarios including soil, groundwater, and contamination cleanup claims.
- Manage claims involving large commercial and industrial insureds with substantial liability exposure.
Litigation & Dispute Resolution
- Manage litigated matters including coverage actions filed against Allstate.
- Coordinate with internal and external counsel on litigation strategy.
- Participate in mediations, arbitrations, and negotiations and serve as a witness when required.
Financial Oversight & Strategy
- Establish, document, and adjust case reserves and financial projections.
- Develop and execute action plans.
- Provide clear analysis and recommendations.
Caseload & Documentation Management
- Maintain thoroughly documented claim files, ensuring compliance with internal guidelines.
- Effectively manage a complex and diverse caseload.
Systems, Technology & Operational Effectiveness
- Work across multiple claims systems.
- Adapt to evolving technology and AI‑supported workflows within the claim’s organization.
- Demonstrate strong written communication and analytical skills.
Qualifications
Experience
- 3+ years of experience handling mass tort, asbestos, environmental, or other long‑latency claims preferred.
- Prior experience with complex coverage analysis, excess policies, or legacy runoff portfolios strongly preferred.
- Experience handling multi‑jurisdictional claims across the U.S. and/or Canada.
Skills & Competencies
- Advanced coverage analysis
- Strong written and verbal communication abilities
- Proven negotiation and settlement experience
- High level of independence and accountability in a remote environment
- Ability to manage complexity across multiple claim types and systems
Work Environment
- Remote‑friendly role within a specialized team
- Requires a self‑starter capable of managing complex claims with minimal supervision
Skills
Claims Administration, Claims Auditing, Claims Resolution, Collaborative Development, Complex Claims, Insurance Claims, Problem Resolution, Process Improvements, Reinsurance, Written Communication
Compensation
Compensation offered for this role is 80,000.00 – 136,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Claims Consultant – Mass Tort & Environmental Claims is responsible for independently managing complex, legacy runoff claims arising from historical excess liability policies. This role focuses on asbestos, environmental, talc, PFAS, and other long latency mass tort exposures, requiring advanced coverage analysis, strategic claims handling, and strong legal and financial judgment.
This position operates within a highly specialized team and supports claims across multiple U.S. jurisdictions and Canada.
Key Responsibilities
Complex Coverage & Claims Handling
- Independently analyze and apply CGL, umbrella, and excess policy language, including historical policy forms, to assess coverage for complex claims.
- Manage legacy runoff claims tied to policies issued primarily in the 1970s–mid‑1980s with significant aggregate exposure.
- Evaluate underlying facts, jurisdiction‑specific law, and long‑latency issues to determine coverage positions and claims strategy.
Mass Tort, Asbestos & Environmental Claims
- Handle complex asbestos bodily injury, talc, environmental contamination, PFAS, and other mass tort claims.
- Assess environmental exposure scenarios including soil, groundwater, and contamination cleanup claims.
- Manage claims involving large commercial and industrial insureds with substantial liability exposure.
Litigation & Dispute Resolution
- Manage litigated matters including coverage actions filed against Allstate.
- Coordinate with internal and external counsel on litigation strategy.
- Participate in mediations, arbitrations, and negotiations and serve as a witness when required.
Financial Oversight & Strategy
- Establish, document, and adjust case reserves and financial projections.
- Develop and execute action plans.
- Provide clear analysis and recommendations.
Caseload & Documentation Management
- Maintain thoroughly documented claim files, ensuring compliance with internal guidelines.
- Effectively manage a complex and diverse caseload.
Systems, Technology & Operational Effectiveness
- Work across multiple claims systems.
- Adapt to evolving technology and AI‑supported workflows within the claim’s organization.
- Demonstrate strong written communication and analytical skills.
Qualifications
Experience
- 3+ years of experience handling mass tort, asbestos, environmental, or other long‑latency claims preferred.
- Prior experience with complex coverage analysis, excess policies, or legacy runoff portfolios strongly preferred.
- Experience handling multi‑jurisdictional claims across the U.S. and/or Canada.
Skills & Competencies
- Advanced coverage analysis
- Strong written and verbal communication abilities
- Proven negotiation and settlement experience
- High level of independence and accountability in a remote environment
- Ability to manage complexity across multiple claim types and systems
Work Environment
- Remote‑friendly role within a specialized team
- Requires a self‑starter capable of managing complex claims with minimal supervision
Skills
Claims Administration, Claims Auditing, Claims Resolution, Collaborative Development, Complex Claims, Insurance Claims, Problem Resolution, Process Improvements, Reinsurance, Written Communication
Compensation
Compensation offered for this role is 80,000.00 – 136,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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