Home Job Search Service Manager (Data) (Hybrid)

Allstate

Service Manager (Data) (Hybrid)

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped commissions
Sell reputable products from Allstate and our family of brands

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Your role in the team

The Service Manager is responsible for leading a risk focused reporting and analytics service within the TORC organisation, combining strong service management capability with a deep background in data, analytics, frontend visualisation, and data automation.

The role owns the delivery of trusted dashboards and insight products that support first line risk oversight, ensuring risk data is transformed into clear, timely, and actionable insights. This includes leading frontend dashboard creation, shaping analytical approaches, and ensuring strong data quality, governance, and control.

In addition to reporting and analytics, the role drives data automations that improve efficiency across TORC, enabling other teams to reduce manual effort, streamline processes, and rely on consistent, repeatable data outputs to support their day-to-day risk activities.

The Service Manager leads the team’s evolution from traditional reporting into analytics, building capability in insight generation, trend analysis, and data storytelling to better identify risk themes, emerging issues, and control effectiveness.

The role acts as a key interface between TORC, first line risk stakeholders, and technical teams, ensuring reporting, analytics, and data automation solutions are robust, scalable, and aligned to TORC’s risk management objectives.

The Service Manager Associate Manager leads team members, manages time and cost estimates, assigns people to work, collects feedback, reviews and evaluates work and prepares performance evaluations. They lead work of critical importance, implement strategic change, and impact results and operational effectiveness. Additionally, they confer with and advise direct reports on administrative policies and procedures, risks, issues, problem resolution, sourcing decisions, budget and priorities.

Key Responsibilities

Sets clear performance objectives for self and staff and measures performance against objectives

Builds long-term relationships within team by creating an environment of safety and innovation, championing open and honest communication and leading with integrity

Support entities delivering to the supported business unit field organizations

Engage resources to facilitate escalation/resolution of technology issues raised by the business units

Manages day to day work of employees by monitoring budgets, expenses, scope, and facilitating project delivery and support for projects of critical importance.

Executes team strategy in support of Enterprise goals, clearly communicating strategy to the team

Deliver a wide range of services including onsite delivery leadership for major projects

Direct the business in navigating through the process for acquiring products and services

Engage technology resources in providing solutions which assure stability, minimize burden and enhance competitive posture to meet business demand.

Own the delivery of regulatory and compliance reporting, dashboards, and visualisations, ensuring outputs are accurate, controlled, auditable, and suitable for regulatory scrutiny.

Lead frontend reporting and dashboard creation, either hands-on or through the team, designing clear, consistent visualisations that present complex risk and compliance data in an understandable and defensible way.

Apply strong data and visualisation expertise to define metrics, controls, visual standards, and analytical approaches that support regulatory oversight and compliance assurance.

Translate regulatory, risk, and compliance requirements into data, reporting, and analytical solutions, ensuring reporting evidences control effectiveness and highlights emerging risks.

Lead the team’s maturity from reporting into analytics, developing capability to move beyond descriptive metrics into insight led analysis that identifies trends, anomalies, and control gaps.

Drive data automation, including automated data ingestion, transformation, refresh, and validation to reduce manual effort while improving reliability, traceability, and repeatability.

Ensure strong data quality, governance, and control, including clear ownership, consistent definitions, lineage, and auditability of both automated data pipelines and frontend reporting outputs.

Manage the relationship between the team and a business unit, understanding the business roadmap and developing and delivering timely communications to the business relevant to the technology roadmap, including business area implications.

Essential Skills:

All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.

A minimum of 4 year's experience in data and visualisation using modern BI tools, regularly reviewing and improving dashboards and insight products to increase interpretability and reduce reporting ambiguity; able to challenge design decisions and guide teams to deliver outputs that meet defined business requirements.

Experience transforming complex data into actionable insights, producing reports and narratives that clearly link findings to business outcomes, resulting in improved decision‑making and increased stakeholder confidence in reporting accuracy.

A minimum of 2 year's experience in leading and developing high‑performing analytics teams, setting measurable objectives, coaching analysts/engineers, conducting performance reviews, and building a culture focused on learning, quality, and continuous improvement.

Desirable Skills:

Experience operating in a metrics, insights, or reporting function supporting technology, operations, or enterprise services.

Knowledge of visual design and data storytelling principles, ensuring insights are intuitive, accessible, and influence decision‑making.

Familiarity with ITSM concepts and tools, and how reporting supports incident, problem, risk, or performance management.

Experience working with data engineers, analytics engineers, or data scientists, bridging the gap between raw data and business insight.

Understanding of automation or self‑service reporting approaches, reducing manual effort and improving scalability.

Exposure to advanced analytics or emerging capabilities (e.g. predictive insights, AI‑assisted analysis, or LLM‑supported reporting).

Experience influencing reporting strategy, not just delivery—shaping what should be measured and why.

Supervisory Responsibilities:

This job has supervisory duties.

Posting date: Friday 10th April 2026 {11.59pm}

Skills

Actionable Insights, Analytics, Automation, Compliance, Reporting

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Why join us?

Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.

We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We offer:

• A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts

• Access to world-class learning platforms and award-winning L&D

• Clear career paths, internal mobility, and a strong focus on growth

• A people-first culture with flexible working options

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.

Statement on Fair Employment and Equal Opportunities

Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.