Allstate
Operational Compliance Consultant II – (Remote)
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped commissions
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Operational Compliance Consultant – Field Agency Oversight is responsible for ensuring that field agencies, brokers, and sales partners operate in compliance with applicable state and federal insurance laws, carrier requirements, and internal standards. This role focuses on regulatory interpretation, operational implementation, complaint investigation, and remediation as they relate to field based distribution models for life and health insurance products.
Key responsibilities include reviewing and implementing law and regulatory changes impacting agency practices; investigating, tracking, and resolving complaints and escalations involving agents or agencies (including carrier escalations, DOI complaints, and CMS complaints); partnering with Sales and Operations to remediate compliance gaps; and translating regulatory expectations into clear, actionable requirements for field agencies.
Key Responsibilities
Field Agency Compliance Oversight
- Serve as a primary compliance point of contact for field agencies, brokers, and sales leadership.
- Interpret and apply state and federal insurance regulations (including DOI and CMS guidance) as they relate to agent conduct, sales practices, enrollment activities, eligibility handling, and ongoing servicing.
- Advise field agencies and internal partners on compliant operational practices and corrective actions.
- Identify trends, recurring issues, and agency‑specific risk based on complaints, audits, and escalations.
Complaint Investigations & Remediation
- Lead investigation, documentation, and resolution of compliance‑related issues involving field agencies, including:
- Carrier escalations
- State Department of Insurance (DOI) complaints
- CMS complaints and inquiries
- Conduct root‑cause analysis to determine whether issues stem from process gaps, training deficiencies, system limitations, or agent behavior.
- Partner with Sales, Operations, and Agency Leadership to implement corrective action plans, including retraining, process changes, or disciplinary recommendations as appropriate.
- Draft clear, regulator‑ready responses to carriers, DOI regulators, and CMS that accurately reflect findings and remediation steps.
Regulatory Review & Implementation (Distribution‑Focused)
- Monitor, review, and interpret newly enacted and amended state and federal statutes and regulations impacting life and health insurance distribution and agency operations.
- Perform jurisdictional analysis to determine applicability of laws and regulations to field agencies operating across multiple states.
- Translate regulatory requirements into Compliance Requirements, job aids, guidance documents, and operational expectations for agencies and internal teams.
- Communicate regulatory changes and compliance expectations to Sales, Operations, Training, and field agencies in a clear and actionable manner.
Cross‑Functional Partnership
- Partner closely with Sales, Operations, Training, Legal, and Technology teams to embed compliance into agency workflows and agent lifecycle processes.
- Provide compliance input on:
- New agency onboarding and contracting
- Compensation structures and incentive programs
- Enrollment processes and systems
- Marketing practices and communications
- Support audits, carrier reviews, and regulatory inquiries involving field agency activities.
Documentation & Governance
- Document investigations, findings, corrective actions, and remediation outcomes in accordance with internal compliance and regulatory standards.
- Maintain and update internal compliance procedures related to field agency oversight.
- Support governance and compliance forums by reporting trends, risks, and mitigation strategies related to agency compliance.
Experience
- 2+ years of experience in insurance compliance, regulatory affairs, operational risk, or agency oversight (preferred).
- Experience working with or supporting field agencies, brokers, or distributed sales organizations strongly preferred.
- Familiarity with life and/or health insurance distribution models.
Skills
Action Planning, Compliance, Compliance Requirements, Internal Compliance
Compensation
Compensation offered for this role is 56,000.00 – 92,000.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Operational Compliance Consultant – Field Agency Oversight is responsible for ensuring that field agencies, brokers, and sales partners operate in compliance with applicable state and federal insurance laws, carrier requirements, and internal standards. This role focuses on regulatory interpretation, operational implementation, complaint investigation, and remediation as they relate to field based distribution models for life and health insurance products.
Key responsibilities include reviewing and implementing law and regulatory changes impacting agency practices; investigating, tracking, and resolving complaints and escalations involving agents or agencies (including carrier escalations, DOI complaints, and CMS complaints); partnering with Sales and Operations to remediate compliance gaps; and translating regulatory expectations into clear, actionable requirements for field agencies.
Key Responsibilities
Field Agency Compliance Oversight
- Serve as a primary compliance point of contact for field agencies, brokers, and sales leadership.
- Interpret and apply state and federal insurance regulations (including DOI and CMS guidance) as they relate to agent conduct, sales practices, enrollment activities, eligibility handling, and ongoing servicing.
- Advise field agencies and internal partners on compliant operational practices and corrective actions.
- Identify trends, recurring issues, and agency‑specific risk based on complaints, audits, and escalations.
Complaint Investigations & Remediation
- Lead investigation, documentation, and resolution of compliance‑related issues involving field agencies, including:
- Carrier escalations
- State Department of Insurance (DOI) complaints
- CMS complaints and inquiries
- Conduct root‑cause analysis to determine whether issues stem from process gaps, training deficiencies, system limitations, or agent behavior.
- Partner with Sales, Operations, and Agency Leadership to implement corrective action plans, including retraining, process changes, or disciplinary recommendations as appropriate.
- Draft clear, regulator‑ready responses to carriers, DOI regulators, and CMS that accurately reflect findings and remediation steps.
Regulatory Review & Implementation (Distribution‑Focused)
- Monitor, review, and interpret newly enacted and amended state and federal statutes and regulations impacting life and health insurance distribution and agency operations.
- Perform jurisdictional analysis to determine applicability of laws and regulations to field agencies operating across multiple states.
- Translate regulatory requirements into Compliance Requirements, job aids, guidance documents, and operational expectations for agencies and internal teams.
- Communicate regulatory changes and compliance expectations to Sales, Operations, Training, and field agencies in a clear and actionable manner.
Cross‑Functional Partnership
- Partner closely with Sales, Operations, Training, Legal, and Technology teams to embed compliance into agency workflows and agent lifecycle processes.
- Provide compliance input on:
- New agency onboarding and contracting
- Compensation structures and incentive programs
- Enrollment processes and systems
- Marketing practices and communications
- Support audits, carrier reviews, and regulatory inquiries involving field agency activities.
Documentation & Governance
- Document investigations, findings, corrective actions, and remediation outcomes in accordance with internal compliance and regulatory standards.
- Maintain and update internal compliance procedures related to field agency oversight.
- Support governance and compliance forums by reporting trends, risks, and mitigation strategies related to agency compliance.
Experience
- 2+ years of experience in insurance compliance, regulatory affairs, operational risk, or agency oversight (preferred).
- Experience working with or supporting field agencies, brokers, or distributed sales organizations strongly preferred.
- Familiarity with life and/or health insurance distribution models.
Skills
Action Planning, Compliance, Compliance Requirements, Internal Compliance
Compensation
Compensation offered for this role is 56,000.00 – 92,000.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Operational Compliance Consultant – Field Agency Oversight is responsible for ensuring that field agencies, brokers, and sales partners operate in compliance with applicable state and federal insurance laws, carrier requirements, and internal standards. This role focuses on regulatory interpretation, operational implementation, complaint investigation, and remediation as they relate to field based distribution models for life and health insurance products.
Key responsibilities include reviewing and implementing law and regulatory changes impacting agency practices; investigating, tracking, and resolving complaints and escalations involving agents or agencies (including carrier escalations, DOI complaints, and CMS complaints); partnering with Sales and Operations to remediate compliance gaps; and translating regulatory expectations into clear, actionable requirements for field agencies.
Key Responsibilities
Field Agency Compliance Oversight
- Serve as a primary compliance point of contact for field agencies, brokers, and sales leadership.
- Interpret and apply state and federal insurance regulations (including DOI and CMS guidance) as they relate to agent conduct, sales practices, enrollment activities, eligibility handling, and ongoing servicing.
- Advise field agencies and internal partners on compliant operational practices and corrective actions.
- Identify trends, recurring issues, and agency‑specific risk based on complaints, audits, and escalations.
Complaint Investigations & Remediation
- Lead investigation, documentation, and resolution of compliance‑related issues involving field agencies, including:
- Carrier escalations
- State Department of Insurance (DOI) complaints
- CMS complaints and inquiries
- Conduct root‑cause analysis to determine whether issues stem from process gaps, training deficiencies, system limitations, or agent behavior.
- Partner with Sales, Operations, and Agency Leadership to implement corrective action plans, including retraining, process changes, or disciplinary recommendations as appropriate.
- Draft clear, regulator‑ready responses to carriers, DOI regulators, and CMS that accurately reflect findings and remediation steps.
Regulatory Review & Implementation (Distribution‑Focused)
- Monitor, review, and interpret newly enacted and amended state and federal statutes and regulations impacting life and health insurance distribution and agency operations.
- Perform jurisdictional analysis to determine applicability of laws and regulations to field agencies operating across multiple states.
- Translate regulatory requirements into Compliance Requirements, job aids, guidance documents, and operational expectations for agencies and internal teams.
- Communicate regulatory changes and compliance expectations to Sales, Operations, Training, and field agencies in a clear and actionable manner.
Cross‑Functional Partnership
- Partner closely with Sales, Operations, Training, Legal, and Technology teams to embed compliance into agency workflows and agent lifecycle processes.
- Provide compliance input on:
- New agency onboarding and contracting
- Compensation structures and incentive programs
- Enrollment processes and systems
- Marketing practices and communications
- Support audits, carrier reviews, and regulatory inquiries involving field agency activities.
Documentation & Governance
- Document investigations, findings, corrective actions, and remediation outcomes in accordance with internal compliance and regulatory standards.
- Maintain and update internal compliance procedures related to field agency oversight.
- Support governance and compliance forums by reporting trends, risks, and mitigation strategies related to agency compliance.
Experience
- 2+ years of experience in insurance compliance, regulatory affairs, operational risk, or agency oversight (preferred).
- Experience working with or supporting field agencies, brokers, or distributed sales organizations strongly preferred.
- Familiarity with life and/or health insurance distribution models.
Skills
Action Planning, Compliance, Compliance Requirements, Internal Compliance
Compensation
Compensation offered for this role is 56,000.00 – 92,000.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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