Customer Service Associate II / Analyst II ( Voice Process)
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped performance-based incentives
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Job Responsibilities :
Take inbound calls from policyholders and other stakeholders
Assist customers with inquiries and provide clear information on the claims process and next steps
Resolve customer issues and complaints efficiently and professionally
Prepare and manage necessary documentation and reports
Provide support in identifying issues and potential solutions on all aspects of the claims business
Support with Process Improvement Ideas
Key Responsibilities
- Act as a role model for the rest of the team.
- Provide professional assistance and resolution for escalated/supervisor calls.
- Represent the customer service center on projects, initiatives or testing as needed.
- Assist with development and dissemination of training materials.
- Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality.
- Provide support for questions (including help hotline) from customer service specialists.
- Provides training to team members and guide representatives on specific steps of the research process of a particular case or issue.
- Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests.
- Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner.
Job Responsibilities :
•Take inbound calls from policyholders and other stakeholders
•Assist customers with inquiries and provide clear information on the claims process and next steps
•Resolve customer issues and complaints efficiently and professionally
•Prepare and manage necessary documentation and reports
•Provide support in identifying issues and potential solutions on all aspects of the claims business
•Support with Process Improvement Ideas
•
Primary Skills :
•Knowledge and experience of Claims processes is preferred
•Good Auto Workflow domain knowledge would be preferred
•Critical Thinking and Analytical Skills
•Effective Communication – Verbal and Written
•Commitment to providing high-quality service and maintaining customer satisfaction
•Ability to show compassion and understanding towards customers who may be distressed
•Knowledge of US culture
•Attention to detail
•Intermediate knowledge of Excel and PowerPoint
Education
- 4 year Bachelors Degree (Preferred)
Experience
- 0-2 years experience (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
Education & Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills
Call Center Inbound, Customer Experience Management, Inbound Calls, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Processing, Voice Support
Shift Time
Shift C (India)
Recruiter Info
Shital Holambe [C]
shon4@allstate.com
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Job Responsibilities :
Take inbound calls from policyholders and other stakeholders
Assist customers with inquiries and provide clear information on the claims process and next steps
Resolve customer issues and complaints efficiently and professionally
Prepare and manage necessary documentation and reports
Provide support in identifying issues and potential solutions on all aspects of the claims business
Support with Process Improvement Ideas
Key Responsibilities
- Act as a role model for the rest of the team.
- Provide professional assistance and resolution for escalated/supervisor calls.
- Represent the customer service center on projects, initiatives or testing as needed.
- Assist with development and dissemination of training materials.
- Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality.
- Provide support for questions (including help hotline) from customer service specialists.
- Provides training to team members and guide representatives on specific steps of the research process of a particular case or issue.
- Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests.
- Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner.
Job Responsibilities :
•Take inbound calls from policyholders and other stakeholders
•Assist customers with inquiries and provide clear information on the claims process and next steps
•Resolve customer issues and complaints efficiently and professionally
•Prepare and manage necessary documentation and reports
•Provide support in identifying issues and potential solutions on all aspects of the claims business
•Support with Process Improvement Ideas
•
Primary Skills :
•Knowledge and experience of Claims processes is preferred
•Good Auto Workflow domain knowledge would be preferred
•Critical Thinking and Analytical Skills
•Effective Communication – Verbal and Written
•Commitment to providing high-quality service and maintaining customer satisfaction
•Ability to show compassion and understanding towards customers who may be distressed
•Knowledge of US culture
•Attention to detail
•Intermediate knowledge of Excel and PowerPoint
Education
- 4 year Bachelors Degree (Preferred)
Experience
- 0-2 years experience (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
Education & Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills
Call Center Inbound, Customer Experience Management, Inbound Calls, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Processing, Voice Support
Shift Time
Shift C (India)
Recruiter Info
Shital Holambe [C]
shon4@allstate.com
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Job Responsibilities :
Take inbound calls from policyholders and other stakeholders
Assist customers with inquiries and provide clear information on the claims process and next steps
Resolve customer issues and complaints efficiently and professionally
Prepare and manage necessary documentation and reports
Provide support in identifying issues and potential solutions on all aspects of the claims business
Support with Process Improvement Ideas
Key Responsibilities
- Act as a role model for the rest of the team.
- Provide professional assistance and resolution for escalated/supervisor calls.
- Represent the customer service center on projects, initiatives or testing as needed.
- Assist with development and dissemination of training materials.
- Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality.
- Provide support for questions (including help hotline) from customer service specialists.
- Provides training to team members and guide representatives on specific steps of the research process of a particular case or issue.
- Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests.
- Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner.
Job Responsibilities :
•Take inbound calls from policyholders and other stakeholders
•Assist customers with inquiries and provide clear information on the claims process and next steps
•Resolve customer issues and complaints efficiently and professionally
•Prepare and manage necessary documentation and reports
•Provide support in identifying issues and potential solutions on all aspects of the claims business
•Support with Process Improvement Ideas
•
Primary Skills :
•Knowledge and experience of Claims processes is preferred
•Good Auto Workflow domain knowledge would be preferred
•Critical Thinking and Analytical Skills
•Effective Communication – Verbal and Written
•Commitment to providing high-quality service and maintaining customer satisfaction
•Ability to show compassion and understanding towards customers who may be distressed
•Knowledge of US culture
•Attention to detail
•Intermediate knowledge of Excel and PowerPoint
Education
- 4 year Bachelors Degree (Preferred)
Experience
- 0-2 years experience (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
Education & Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills
Call Center Inbound, Customer Experience Management, Inbound Calls, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Processing, Voice Support
Shift Time
Shift C (India)
Recruiter Info
Shital Holambe [C]
shon4@allstate.com
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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