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Allstate

Senior Incident Handler

Key aspects of the role:

Drive sales growth by engaging with interested prospective customers- all while working remote
No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
Enjoy competitive compensation with a base salary + uncapped performance-based incentives
Sell reputable products from Allstate and our family of brands

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

We’re rebuilding incident response from the ground up—and we want a proven responder to help lead the way.

This is a chance to bring your hard-won expertise into a next-generation Security Operations program at Fortune 100 scale, where rapid response, automation, and AI-driven investigation are core to how we operate. As our Senior Incident Handler, you’ll be the technical anchor for our most significant security events—driving the response, raising the bar on how we work, and helping mature the team toward a formal, scalable incident command model we’re building for the future.

If you’ve handled the incidents that make headlines (or quietly prevented them from becoming headlines), bring the instincts of a seasoned incident commander, and can move seamlessly from the server room to the boardroom, this is where your experience turns into real influence.

What You''ll Own

Incident Handling & Response Leadership: Serve as the lead responder during critical incidents—owning the full lifecycle from detection through containment, eradication, and recovery. You'll help run the war room, coordinate responders, and make confident calls with incomplete information.
Cross-Functional Coordination: Unify analysts, infrastructure, application owners, legal, comms, and third-party partners into a single, fast-moving response. Relentless focus on reducing dwell time and mean-time-to-respond.
Executive Communication: Be a trusted voice during high-severity events—translating fast-moving technical realities into clear business impact for stakeholders up to the C-suite. You build calm and confidence when it matters most.
Deep Threat Investigation: Lead advanced investigations into malware, identity compromise, ransomware, and targeted attacks. Analyze logs, network, and forensic data to expose attacker tradecraft (lateral movement, persistence, exfiltration) and hunt down what others miss—leveraging EDR/XDR, SIEM, and cloud telemetry.
AI & Automation Leadership: Help modernize our SOC by putting cutting-edge automation and AI-assisted tooling to work—accelerating triage and enrichment without sacrificing human judgment.
Team Uplevel & Continuous Improvement: Raise the standard of how the team responds—sharpening detections, playbooks, and controls through meaningful after-action reviews, and helping shape the practices that will underpin our future incident command function.

What You Bring

Battle-tested IR experience: 5+ years in cybersecurity operations or incident response, with a track record of leading complex, enterprise-scale incidents end-to-end. Financial services or insurance experience is a plus—but great responders come from everywhere.
Command-level instincts: Demonstrated ability to act as an incident commander or technical lead in high-stakes moments—running major bridge calls and making decisive calls fast. You bring the judgment that helps a team operate like a mature command function.
Technical depth: Strong command of network security, EDR/XDR, log and forensic analysis, and threat hunting across on-prem and cloud. Comfortable with SIEM, forensics tooling, and scripting/automation (Python, PowerShell).
Communication range: Exceptional written and verbal skills; equally credible with engineers and executives.
Automation mindset: Enthusiasm for SOAR, ML-based tooling, and LLMs to elevate response workflows.
Credentials: CISSP, GCIA, GCIH, GCFA, OSCP or other certifications preferred.

Why This Role

You'll join at a pivotal moment—bringing your expertise to a team that's actively maturing, with the opportunity to help shape the incident command function we're building next. This is a role for someone who wants their fingerprints on how a Fortune 100 responds to the threats ahead. If you're ready to lead through crisis, outthink sophisticated adversaries, and elevate a team around you—let's talk.

#LI-JJ1

Skills

Cross-Functional Collaboration, Cyber Incident Response, Cyber Investigations, Cybersecurity Operations, Cyber Threat Hunting, Decision Making, Endpoint Detection and Response (EDR), Executive Communications, Forensic Analysis, Incident Handling, IT Automation, IT Security Architecture, Malware Analysis, Network Security, Penetration Testing, Scripting, Security Incident Response, Technical Leadership, Technical Mentoring, Technology Leadership

Compensation

Compensation offered for this role is 120,000.00 – 193,725.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.