Allstate
Accident Benefits Claims Advisor
Key aspects of the role:
- Drive sales growth by engaging with interested prospective customers- all while working remote
- No cold calling— Connect through inbound calls and proactive outbound calls with active insurance shoppers
- Enjoy competitive compensation with a base salary + uncapped performance-based incentives
- Sell reputable products from Allstate and our family of brands
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Our team is growing, and we are actively looking to hire a Claim Advisor, Accident Benefits to join our team! you will be accountable for handling first party injury claims.
Notre équipe, en plein essor, est à la recherche d’un conseiller ou d’une conseillère principal(e) en réclamations, indemnités d’accident qui se joindra à notre équipe! La personne choisie occupera un poste centré sur la gestion de réclamations avec blessures subies par l’assuré.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Remote in New Brunswick
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Accountabilities:
- Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned
- Investigate, negotiate and settle accident benefits claims of varying complexity by telephone, in person and/ or by written correspondence
- Comply with best practices as set out in Allstate policies and procedures
- Adhere to legislative and regulatory requirements
- Ensure files are thoroughly documented
- Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority
- Set and define customer service expectations
- Take ownership and accountability to solve customer problems
- Maintain a caseload reflective of a Claim Advisor, Accident Benefits
- Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner
- Work collaboratively with a team of other adjusters and other stakeholders
Qualifications:
- Bilingual Proficiency in both English and French
- Post-secondary education is preferred or equivalent
- Working toward CIP designation or desire to pursue
- Having an active or obtaining a New Brunswick Adjuster’s License is required within 6 months is a requirement
- Prior insurance experience and/or knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred
- Accident Benefits experience would be an asset
- Strong time management and organizational skills as well as the ability to work in a fast-paced environment
- Strong critical thinking skills
- Strong written and verbal communication skills with a commitment to providing outstanding customer service
- Ability to work independently and as part of a collaborative team environment.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-KA1
À propos d’Allstate :
Allstate du Canada, compagnie d’assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pendant neuf années de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés. À Allstate, nous avons conscience que la qualité de nos produits découle directement du niveau de satisfaction du personnel à l’égard de l’entreprise.
C’est pourquoi nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Notre proposition de valeur aux employés permet ainsi de s’épanouir de façon unique.
Désignation du rôle : À distance, au Nouveau-Brunswick
Titre du rôle : Conseiller ou conseillère en réclamations, indemnités d’accident
Les avantages offerts par Allstate
- La flexibilité des modalités de travail;
- Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services);
- Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile);
- Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux;
- Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur;
- Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être;
- Un Jour de réflexion personnelle;
- Le remboursement de droits de scolarité;
- Une implication dans la vie communautaire!
Responsabilités :
- Interpréter les libellés de contrat d’assurance et déterminer les garanties de police ainsi que les provisions applicables pour les réclamations liées aux indemnités d’accident qui lui sont confiées;
- Enquêter sur les sinistres, négocier et régler des réclamations portant sur les indemnités d’accident de complexité variable par téléphone, par correspondance ou en personne;
- Se conformer aux pratiques exemplaires établies dans les politiques et procédures d’Allstate;
- Respecter les exigences réglementaires et légales;
- Voir à ce que les dossiers soient adéquatement documentés;
- Régler les réclamations lorsque son degré d’autorité le permet et suivre les lignes directrices de l’entreprise lorsqu’une réclamation dépasse son degré d’autorité;
- Définir et établir les attentes en matière de service auprès de la clientèle;
- Prendre en charge la résolution des problèmes des clients et en assumer la responsabilité;
- Maintenir un nombre de dossiers travaillés correspond au niveau et à la définition du poste;
- Communiquer et interagir avec les demandeurs, fournisseurs, professionnels de la santé et avocats avec professionnalisme;
- Travailler en collaboration avec une équipe d’experts en sinistres (habitation) et d’adjoints aux réclamations.
Critères d’admissibilité :
- Maitrise du français et de l’anglais.
- Études postsecondaires, ou expérience de travail équivalente, préférable;
- Détention du titre de professionnel d’assurance agréé (PAA) ou avoir la volonté de l’obtenir;
- Il est obligatoire de détenir un permis d’expert en sinistres du Nouveau-Brunswick en cours de validité ou d’en obtenir un dans un délai de six mois.
- Expérience dans le domaine de l’assurance et connaissances en matière de réclamations avec blessures, de réadaptation médicale et de terminologie médicale, un atout;
- Expérience en indemnité d’accident, un atout.
- Sens aigu de l’organisation et de la gestion du temps, ainsi que la capacité à travailler dans un environnement qui évolue rapidement
- Forte capacité de pensée critique
- Excellentes aptitudes en communication orale et écrite, ainsi que la volonté d’offrir un service à la clientèle hors pair;
- Capacité de travailler en équipe et de manière autonome;
Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.
#LI-KA1
Skills
Accident Benefits, Communication, Critical Thinking, Customer Service, Detail-Oriented, Insurance, Prioritization, Problem Solving, Time Management
Compensation
Expected compensation for this role ranges from $ 55,707.00 – 87,164.25 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Our team is growing, and we are actively looking to hire a Claim Advisor, Accident Benefits to join our team! you will be accountable for handling first party injury claims.
Notre équipe, en plein essor, est à la recherche d’un conseiller ou d’une conseillère principal(e) en réclamations, indemnités d’accident qui se joindra à notre équipe! La personne choisie occupera un poste centré sur la gestion de réclamations avec blessures subies par l’assuré.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Remote in New Brunswick
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Accountabilities:
- Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned
- Investigate, negotiate and settle accident benefits claims of varying complexity by telephone, in person and/ or by written correspondence
- Comply with best practices as set out in Allstate policies and procedures
- Adhere to legislative and regulatory requirements
- Ensure files are thoroughly documented
- Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority
- Set and define customer service expectations
- Take ownership and accountability to solve customer problems
- Maintain a caseload reflective of a Claim Advisor, Accident Benefits
- Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner
- Work collaboratively with a team of other adjusters and other stakeholders
Qualifications:
- Bilingual Proficiency in both English and French
- Post-secondary education is preferred or equivalent
- Working toward CIP designation or desire to pursue
- Having an active or obtaining a New Brunswick Adjuster’s License is required within 6 months is a requirement
- Prior insurance experience and/or knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred
- Accident Benefits experience would be an asset
- Strong time management and organizational skills as well as the ability to work in a fast-paced environment
- Strong critical thinking skills
- Strong written and verbal communication skills with a commitment to providing outstanding customer service
- Ability to work independently and as part of a collaborative team environment.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-KA1
À propos d’Allstate :
Allstate du Canada, compagnie d’assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pendant neuf années de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés. À Allstate, nous avons conscience que la qualité de nos produits découle directement du niveau de satisfaction du personnel à l’égard de l’entreprise.
C’est pourquoi nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Notre proposition de valeur aux employés permet ainsi de s’épanouir de façon unique.
Désignation du rôle : À distance, au Nouveau-Brunswick
Titre du rôle : Conseiller ou conseillère en réclamations, indemnités d’accident
Les avantages offerts par Allstate
- La flexibilité des modalités de travail;
- Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services);
- Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile);
- Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux;
- Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur;
- Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être;
- Un Jour de réflexion personnelle;
- Le remboursement de droits de scolarité;
- Une implication dans la vie communautaire!
Responsabilités :
- Interpréter les libellés de contrat d’assurance et déterminer les garanties de police ainsi que les provisions applicables pour les réclamations liées aux indemnités d’accident qui lui sont confiées;
- Enquêter sur les sinistres, négocier et régler des réclamations portant sur les indemnités d’accident de complexité variable par téléphone, par correspondance ou en personne;
- Se conformer aux pratiques exemplaires établies dans les politiques et procédures d’Allstate;
- Respecter les exigences réglementaires et légales;
- Voir à ce que les dossiers soient adéquatement documentés;
- Régler les réclamations lorsque son degré d’autorité le permet et suivre les lignes directrices de l’entreprise lorsqu’une réclamation dépasse son degré d’autorité;
- Définir et établir les attentes en matière de service auprès de la clientèle;
- Prendre en charge la résolution des problèmes des clients et en assumer la responsabilité;
- Maintenir un nombre de dossiers travaillés correspond au niveau et à la définition du poste;
- Communiquer et interagir avec les demandeurs, fournisseurs, professionnels de la santé et avocats avec professionnalisme;
- Travailler en collaboration avec une équipe d’experts en sinistres (habitation) et d’adjoints aux réclamations.
Critères d’admissibilité :
- Maitrise du français et de l’anglais.
- Études postsecondaires, ou expérience de travail équivalente, préférable;
- Détention du titre de professionnel d’assurance agréé (PAA) ou avoir la volonté de l’obtenir;
- Il est obligatoire de détenir un permis d’expert en sinistres du Nouveau-Brunswick en cours de validité ou d’en obtenir un dans un délai de six mois.
- Expérience dans le domaine de l’assurance et connaissances en matière de réclamations avec blessures, de réadaptation médicale et de terminologie médicale, un atout;
- Expérience en indemnité d’accident, un atout.
- Sens aigu de l’organisation et de la gestion du temps, ainsi que la capacité à travailler dans un environnement qui évolue rapidement
- Forte capacité de pensée critique
- Excellentes aptitudes en communication orale et écrite, ainsi que la volonté d’offrir un service à la clientèle hors pair;
- Capacité de travailler en équipe et de manière autonome;
Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.
#LI-KA1
Skills
Accident Benefits, Communication, Critical Thinking, Customer Service, Detail-Oriented, Insurance, Prioritization, Problem Solving, Time Management
Compensation
Expected compensation for this role ranges from $ 55,707.00 – 87,164.25 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Our team is growing, and we are actively looking to hire a Claim Advisor, Accident Benefits to join our team! you will be accountable for handling first party injury claims.
Notre équipe, en plein essor, est à la recherche d’un conseiller ou d’une conseillère principal(e) en réclamations, indemnités d’accident qui se joindra à notre équipe! La personne choisie occupera un poste centré sur la gestion de réclamations avec blessures subies par l’assuré.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Remote in New Brunswick
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Accountabilities:
- Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned
- Investigate, negotiate and settle accident benefits claims of varying complexity by telephone, in person and/ or by written correspondence
- Comply with best practices as set out in Allstate policies and procedures
- Adhere to legislative and regulatory requirements
- Ensure files are thoroughly documented
- Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority
- Set and define customer service expectations
- Take ownership and accountability to solve customer problems
- Maintain a caseload reflective of a Claim Advisor, Accident Benefits
- Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner
- Work collaboratively with a team of other adjusters and other stakeholders
Qualifications:
- Bilingual Proficiency in both English and French
- Post-secondary education is preferred or equivalent
- Working toward CIP designation or desire to pursue
- Having an active or obtaining a New Brunswick Adjuster’s License is required within 6 months is a requirement
- Prior insurance experience and/or knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred
- Accident Benefits experience would be an asset
- Strong time management and organizational skills as well as the ability to work in a fast-paced environment
- Strong critical thinking skills
- Strong written and verbal communication skills with a commitment to providing outstanding customer service
- Ability to work independently and as part of a collaborative team environment.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
#LI-KA1
À propos d’Allstate :
Allstate du Canada, compagnie d’assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pendant neuf années de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés. À Allstate, nous avons conscience que la qualité de nos produits découle directement du niveau de satisfaction du personnel à l’égard de l’entreprise.
C’est pourquoi nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Notre proposition de valeur aux employés permet ainsi de s’épanouir de façon unique.
Désignation du rôle : À distance, au Nouveau-Brunswick
Titre du rôle : Conseiller ou conseillère en réclamations, indemnités d’accident
Les avantages offerts par Allstate
- La flexibilité des modalités de travail;
- Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services);
- Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile);
- Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux;
- Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur;
- Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être;
- Un Jour de réflexion personnelle;
- Le remboursement de droits de scolarité;
- Une implication dans la vie communautaire!
Responsabilités :
- Interpréter les libellés de contrat d’assurance et déterminer les garanties de police ainsi que les provisions applicables pour les réclamations liées aux indemnités d’accident qui lui sont confiées;
- Enquêter sur les sinistres, négocier et régler des réclamations portant sur les indemnités d’accident de complexité variable par téléphone, par correspondance ou en personne;
- Se conformer aux pratiques exemplaires établies dans les politiques et procédures d’Allstate;
- Respecter les exigences réglementaires et légales;
- Voir à ce que les dossiers soient adéquatement documentés;
- Régler les réclamations lorsque son degré d’autorité le permet et suivre les lignes directrices de l’entreprise lorsqu’une réclamation dépasse son degré d’autorité;
- Définir et établir les attentes en matière de service auprès de la clientèle;
- Prendre en charge la résolution des problèmes des clients et en assumer la responsabilité;
- Maintenir un nombre de dossiers travaillés correspond au niveau et à la définition du poste;
- Communiquer et interagir avec les demandeurs, fournisseurs, professionnels de la santé et avocats avec professionnalisme;
- Travailler en collaboration avec une équipe d’experts en sinistres (habitation) et d’adjoints aux réclamations.
Critères d’admissibilité :
- Maitrise du français et de l’anglais.
- Études postsecondaires, ou expérience de travail équivalente, préférable;
- Détention du titre de professionnel d’assurance agréé (PAA) ou avoir la volonté de l’obtenir;
- Il est obligatoire de détenir un permis d’expert en sinistres du Nouveau-Brunswick en cours de validité ou d’en obtenir un dans un délai de six mois.
- Expérience dans le domaine de l’assurance et connaissances en matière de réclamations avec blessures, de réadaptation médicale et de terminologie médicale, un atout;
- Expérience en indemnité d’accident, un atout.
- Sens aigu de l’organisation et de la gestion du temps, ainsi que la capacité à travailler dans un environnement qui évolue rapidement
- Forte capacité de pensée critique
- Excellentes aptitudes en communication orale et écrite, ainsi que la volonté d’offrir un service à la clientèle hors pair;
- Capacité de travailler en équipe et de manière autonome;
Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.
#LI-KA1
Skills
Accident Benefits, Communication, Critical Thinking, Customer Service, Detail-Oriented, Insurance, Prioritization, Problem Solving, Time Management
Compensation
Expected compensation for this role ranges from $ 55,707.00 – 87,164.25 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.
We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.
When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.
Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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